Pharmacy Technician with 5+ Years Experience
Resume:
Roxane Burke
Woonsocket, RI ***** 401-***-**** ******.*****@*****.***
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PROFESSIONAL
SUMMARY
Certified Pharmacy Technician with 5+ years of experience in a primary care facility as well as in a customer call center. Proven ability to process over 150 prescriptions daily with a 99% accuracy rate. Expertise in insurance claim processing and EMR systems, committed to patient safety and improving workflow efficiency. Team player as well as being able to work independently. SKILLS • Problem-solving skills
• Medicare and medicaid process
• Attention to detail
• Prioritization and organization
Insurance claim processing
software
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• Profectionist in words and Excel
WORK HISTORY PHARMACY TECHNICIAN 07/2020 to 05/2025 Anchor Medical Associates 180 Corliss Street, Providence RI 02904 Processed prescriptions accurately and efficiently, ensuring compliance with regulatory standards.
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Educated patients on medication usage and potential side effects, promoting adherence to treatment plans.
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Trained new pharmacy technicians on operational procedures and best practices for customer service.
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Resolved customer inquiries regarding prescriptions, demonstrating strong communication skills and problem-solving abilities.
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Collaborated with healthcare professionals to optimize patient care through effective medication management strategies.
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Answered incoming phone calls and addressed questions from customers and healthcare providers.
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Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
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Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
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Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
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Utilized pharmacy management software to process prescriptions efficiently.
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CUSTOMER SERVICE REPRESENTATIVE 08/2013 to 07/2020 R B
CVS Caremark 2100 Highland Corporate Drive, Cumberland RI 02864
• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Trained new staff on customer service protocols and company policies. Collaborated with healthcare providers to address patient medication needs effectively.
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Analyzed customer feedback to identify trends and drive service enhancements.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Collaborated with team members to develop best practices for consistent customer service delivery.
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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
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EDUCATION General Studies 06/1996
Tolman Sr Highschool, Pawtucket, RI
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