Technical Training & Education Leader with 10+ Years Experience

DELISA SMITH *************@***.*** 708-***-****

CAREER SUMMARY

Resourceful executive technical professional, promoting policies and practices that enhance internal and external training and communication. Managing multiple departments encouraging team-oriented environments. TECHNICAL SKILLS

Software:

• Learning Management Systems: Blackboard, Brightspace (D2L), Moodle, Canvas, Talent, iMis

• Software Applications: Microsoft Suite, Office 365, MS Visio, SharePoint, Zoom, Google, WordPress, Rise, ChatGPT

• Video Editors: Camtasia, Articulate 360, Captivate EDUCATION

6/00-10/04

DeVry University

Bachelors of Science

Computer Information

Systems

6/05-12/08

Keller Graduate

School of

Management

Master in Business

Administration

1/16-11/16

Certifications

Microsoft Office

Certified

2023-2028

Illinois State Board of

Education (ISBE)

Licensure -CTE

Grade 5th -12th

RELEVANT EXPERIENCE

Manager of Certification and Education – CSCMP 12/22-12/24

• Manage and maintain departmental budget for the academic and corporate training department.

• Develop and cultivate onboarding processes for domestic and international academic institutions and organizations.

• Research and manage grant opportunities to recruit, retain, and support resources for program funding.

• Develop comprehensive educational products that align with the company's long-term goals, identifying opportunities for operational excellence, cost optimization, and risk mitigation.

• Spearhead programs to align company goal objectives with overall business strategies and financial goals.

• Build strategic partnerships with external stakeholders to drive innovation and mitigate risks.

• Project managed key internal teams on new products, product improvement and packaging initiatives.

• Oversee educational committees aligning cross functional initiatives to improve student learning.

• Created change management processes to implement new course eLearning content, including workshops, online resources, and mentorship opportunities.

Training Specialist - Abott Laboratories (Contract) 10/2021-10/2022

• Collaborate with different departments to identify skills gaps and determine the training required

• Assess training needs, translating requirements into trainings, and building annual training programs.

• Review analytical reports to evaluate an organization's practices and identify problems.

• Gather information from employees, managers, and other instructors using surveys, interviews, and consultations.

• Implementing strategic training initiatives, to support employees’ professional development and help businesses achieve their long-term goals.

• Conduct needs assessments, design curricula, facilitate training sessions, and evaluate the effectiveness of employee training programs.

Business Instructor - Midwestern Career College 1/2020-1/2024

• Structured Learning Management Systems (LMS) course design, maintenance, usage, and report analytics.

• Designed IT developmental strategies for end users for technology enhancement and comprehensiveness.

• Developed curriculum of key concepts outlining facilitation methods, objectives, and outcomes.

• Created eLearning course blueprint, mapping content to learning objectives in an onsite and hybrid structure.

• Structured the development of Student Learning Objectives (SLO) for accreditation credibility. IT Administrator – City Colleges of Chicago 11/2013-09/2019

• Facilitated interoffice technology software training for Faculty, Staff and Student

• Managed internal IT helpdesk support via calls and online email directional.

• Structured course curriculums in Learning Management Systems (LMS) to support the STEM programs.

• Developed implementation process for the migration of LMS course utilization.

• Utilized the ADDIE model for corporate e-learning and training to enhance professionally developed and high-quality distance education programs, print-based or online.

• Structured the change management process for the migration of Blackboard LMS to Brightspace LMS; including designing print and eLearning training content for end users.

• Produced Camtasia video tutorials, simulations, eLearning modules, and handouts for end users’ training resources.

• Dissimulate ethics training on best practices for annual professional development.

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