Compassionate Customer Service Leader and Educator
Resume:
Katie Ausmus
Coal Grove, OH *****
***********@*****.***
Professional Summary
Dedicated customer service professional with 13 years of experience in retail and education sectors,
specializing in enhancing customer satisfaction and engagement. Proven track record in managing
teams, developing lesson plans, and implementing effective customer service strategies. Strong
leadership skills demonstrated as a Shift Supervisor and Substitute Teacher, committed to fostering
positive environments for both customers and students. Bilingual in English and Spanish, enhancing
communication with diverse clientele.
Willing to relocate to: Ashland, KY - Huntington, WV - South Point, OH
Authorized to work in the US for any employer
Work Experience
Deli Associate & Customer Service
Village Pantry-Coal Grove, OH
October 2024 to Present
Dedicated to ensuring customer satisfaction through preparations of exemplary selections of top quality
meats and cheeses to all customers.
Box Office Associate
Marshall Health Network-Huntington, WV
June 2024 to Present
• Selling tickets to events held at the Marshall Health Arena.
• Delivering exemplary answers to any and all questions customers might have about the upcoming
shows.
• Ensuring customer satisfaction through verbal interactions at shows
Stay at Home Mom
Self-Coal Grove, OH
September 2019 to June 2024
The reason for such an extensive gap in work history is due to the decision to stay home with newborn/
young children. First child (a daughter), was born in December of 2018, and shortly after in the fall of
2019, a second pregnancy (son) was announced. Once 2nd pregnancy had been established, the decision
to stay home was made. As of August 2024, both children were actively in school, thus making it possible
to return to work.
Substitute Teacher K-12
Chesapeake Schools-Chesapeake, OH
January 2019 to September 2019
• Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
• Utilized various instructional strategies, such as cooperative learning, hands-on activities, and
technology integration, to enhance student engagement and comprehension
Contact this candidate