Customer Service Professional with Management Experience
Resume:
Elizabeth Allen
Assistant Manager
Birmingham, AL 35226
*****************@*****.***
Professional Summary
To secure a customer service position and apply the customer service skills that I have already obtained through both education and work experience. I would like to gain work experience to apply to my future endeavors within a growing and successful work environment. Work Experience
Customer Service/Ramp Agent
Southwest Airlines-Birmingham, AL
July 2017 to July 2025
• Safely load and unload luggage, cargo, and other items from aircraft using ground equipment.
• Ensure all cargo is properly secured, tagged, and documented
• Conduct regular inspections of aircraft and ramp area to ensure cleanliness, security, and safety compliance.
• Greet and assist passengers at the gate, helping with boarding and deplaning processes.
• Provide general customer service by answering questions and providing directions to terminals, baggage claim, etc.
Assistant Manager
Southern Bullion-Hoover, AL
2012 to 2014
Help clients to expand their financial portfolio with bullion investment.
• Train sales teams to better understand clients as top salesman in company.
• Perform open/closing procedures, bank deposits, managing cash on hand
• Prepare and send sensitive shipments to main clearinghouse
• Conduct store inventory bi-monthly for all merchandise in store Office Assistant
Airport Shell-Birmingham, AL
2003 to 2010
Provide excellent customer service skills to every possible customer/client.
• Performed duties such as filing, organizing, and copying.
• Successfully complete all jobs by time requested.
• Answered phone calls, light book-keeping, and inventory
• Outgoing and incoming mail and accounts payable
Professor's Assistant
Department of Entomology-Auburn, AL
2000 to 2002
Prepared slides for the professor's upcoming lectures.
• Ran errands for the entire office staff of five.
• Performed data entry, copying, sorting and answering calls. Education
Associate's
University of Phoenix-Phoenix, AZ
2010 to 2011
Bachelor's
Auburn University-Auburn, AL
2000 to 2002
Homewood High School-Birmingham, AL
1996 to 2000
Additional Information
SKILLS PROFILE
• Excellent customer service and client relation skills
• I am able multi-task and adjust quickly to a changing environment
• I am experienced as a data processor and able to perform data entry.
• am also experienced with Microsoft computer applications
• Good filing and organizational skills
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
Contact this candidate