Customer Service, Office Manager, Front Desk, Logistics

Cathy Nelson

*** ******** ***** **

Denison, TX *5021

c: 903-***-**** e: *****@*****.**

Summary

Detail-oriented professional with 21 years of experience managing the multifaceted operations of a fast-paced technology firm, including procurement, logistics, and administrative support. Possesses strong organizational, communication, and time management skills honed in a deadline-oriented environment. Never misses work, maintaining an impeccable attendance record regardless of family or personal issues. Demonstrates a stable work history and long-term commitment, not prone to job hopping.

Skills & Expertise

• Office Management: Efficiently manages daily operations and keeps the office organized.

• Procurement & Logistics: Coordinates purchasing and delivery of technology equipment.

• Communication: Strong verbal and written communication with vendors and staff.

• Time Management: Handles multiple tasks and meets tight deadlines.

• Organization: Keeps accurate records and ensures compliance.

• Self-Motivation: Works independently with minimal supervision.

• Technology: Proficient with computers, iPads, and new software.

• Microsoft Office: Skilled in Excel, Word, and PowerPoint.

• Google Workspace: Experienced with Google Pages and Sheets.

• Interpersonal: Friendly, professional, and team-oriented.

• Transportation: Owns a vehicle and available for local travel.

Professional Experience

Office Manager L1GHT, Inc. Denison, TX May 2004 – Present

Manage the smooth, efficient daily operations of a high-tech engineering firm.

Oversee procurement of office and operational supplies.

Coordinate logistical and administrative functions.

Administer payroll and manage contracts.

Provide administrative and organizational support to leadership.

Maintain long-term vendor relationships and compliance records.

Front Desk Assistant Dr. Essam Yacoub Malaty Bonham, TX

Greet and check in patients.

Verify insurance information and collect payments.

Answer phone calls and schedule appointments.

Manage cancellations and appointment reminders.

Update and maintain patient records.

Prepare charts and paperwork for the doctor.

Handle mail, faxes, and prescription refill requests.

Communicate with labs, pharmacies, and hospitals.

Keep exam rooms prepped and clean for patients.

Follow HIPAA guidelines and maintain patient confidentiality.

Education

• Bonham High School Bonham, TX Graduated 1986

• Grayson College Denison, TX 1986–1987

• Northlake College Irving, TX 1987–1988

• Coursera Course: MS Excel Completed 2020

Certifications

• CPR, AED, and First Aid Certification (Adult, Child, and Infant) CPR Select – Sep 2025

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