Hospitality Professional with 20+ Years in F&B Leadership
Resume:
Irene Dillon
Las Vegas, NV *****
**************@*****.***
Professional Summary
Dedicated hospitality professional with over 20 years of experience in the food and beverage industry. Proven ability to meet and exceed employer expectations through exceptional service, teamwork, and a strong work ethic. Committed to creating memorable guest experiences that encourage repeat business and customer loyalty. Passionate about connecting with guests, listening to their stories, and contributing to positive, lasting impressions.
Work Experience
Specialty Cocktail Server/ Lead Pool Cabana Server Westgate Resorts-Las Vegas, NV
March 2021 to Present
* Managed training programs for cabana servers, ensuring all team members were well-prepared to deliver excellent service while focusing on up sales.
* Maintained in-depth product knowledge, including specifications and recipes, to provide accurate information and recommendations to guests.
* Assisted staff in delivering consistent, high-quality service while maximizing sales opportunities.
* Executed opening duties by retrieving the daily cabana list and pre-stocking each cabana and the server station, which helped streamline operations.
* Maintained open communication with team members throughout the day, fostering a collaborative environment and ensuring everyone was aligned on tasks.
* Coordinated with the spa to relay any issues or concerns regarding cabanas, which helped address problems quickly and improve guest satisfaction.
* Operated with minimal supervision, demonstrating initiative and responsibility in overseeing cabana service.
* Monitored cabana rotation and server sections to ensure fair distribution of workload and efficient service.
* Listened to and addressed any issues or concerns raised by team members or guests, reporting them to management to enhance overall service quality.
* Paid close attention to detail and specifications, which contributed to a well-maintained and welcoming environment.
* Greeted all pool guests warmly, creating a friendly atmosphere that encouraged return visits.
* Took and delivered orders promptly, ensuring guests received their requests in a timely manner.
* Managed stocking and side work throughout the day, which maintains smooth service flow and readiness.
* Maintained the cleanliness of the pool area and cabanas by manicuring and pre-bussing, contributing to an enjoyable experience for guests.
* Collected payments and processed transactions efficiently, ensuring accuracy and a positive end to the guest experience.
* Thanked guests for their visit and invited them back, leaving a lasting impression that encouraged repeat business.
Cocktail Server
Venetian Resort Hotel and Casino-Las Vegas, NV
November 2023 to July 2024
* Managed cocktail service across multiple venues, including lounges, casino floor, sportsbook, poker room, and high limit areas, which ensured a seamless experience for guests.
* Adapted to various uniforms and job responsibilities for each section, demonstrating flexibility and commitment to maintaining high service standards.
* Stocked essential items such as glasses, straws, and napkins, along with preparing coffee, which helped keep operations running smoothly and efficiently.
* Maintained cleanliness of all stations at all times, which contributed to a welcoming environment for guests and enhanced overall aesthetics.
* Took and delivered drink orders promptly, ensuring guests received their beverages quickly and improving their overall satisfaction.
* Signed on for overnight graveyard shifts, showcasing reliability and dedication to supporting the team during high-demand times.
Cabana Server
MGM Resorts International-Las Vegas, NV
August 2022 to July 2023
* Worked collaboratively in teams of two with assigned rotating sections to provide exceptional poolside service.
* Managed a minimum of 10 cabanas per shift, ensuring high guest satisfaction throughout pool hours.
* Greeted guests promptly, took accurate food and beverage orders, and delivered orders efficiently.
* Monitored guest needs continuously, providing attentive service and responding to special requests.
* Communicated with the cabana host to restock supplies and address guest concerns promptly.
* Processed checks, collected payments, and ensured a smooth closing experience for departing guests.
*Thanked guests and encouraged return visits to maintain positive relationships and repeat business. Cocktail Server
Boyd Gaming Corporation-Las Vegas, NV
June 2021 to November 2022
* Provided prompt, friendly, and efficient beverage service to casino guests on the gaming floor.
* Accurately took and delivered drink orders in a fast-paced, high-volume environment.
* Maintained clean and organized sections by promptly removing glassware and trash.
* Ensured all side work and restocking duties were completed before and after each shift.
* Consistently upheld company standards of appearance, service, and guest satisfaction.
* Transitioned from on-call to full-time overnight position based on performance and reliability. Bartender and Cocktail Server
Jerry's Nugget Casino-Las Vegas, NV
December 2021 to March 2022
* Greeted guests with a positive and friendly attitude, engaging in conversation and encouraging return visits.
* Managed gaming bar operations, including service well duties, barback responsibilities, and completing side work such as cleaning and restocking.
* Prepared drinks for casino cocktail servers and café servers while ensuring accuracy and speed in a high-volume environment.
* Processed payments, handled cash, and managed comps efficiently.
* Provided cocktail server duties by taking and delivering guest orders in a timely manner within assigned sections.
* Maintained clean and organized servers workstations, including picking up glassware and trash from assigned sections, and restocking service areas as needed. Lead Server
Timbers Bar and Grill-Las Vegas, NV
December 2019 to March 2021
* Provided excellent guest service in a casual dining environment by greeting and welcoming guests, taking accurate orders, and attending to their individual needs.
* Offered drink and appetizer recommendations to enhance guest satisfaction.
* Entered orders into the POS system, processed payments, and handled to-go orders efficiently.
* Maintained cleanliness and organization throughout the restaurant, including bathrooms, dining areas, and exterior spaces.
* Stocked supplies and service stations for all areas to ensure smooth operations.
* Expedited and delivered food orders while monitoring tables to ensure a positive guest experience.
* Pre-bussed and manicured tables during service and cleared tables promptly after guests departed.
* Thanked guests and encouraged repeat visits through attentive and courteous service. Bartender
HMSHost-Honolulu, HI
June 2018 to August 2019
PGA Tours Restaurant – Bartender
* Managed a 10-top bar in a casual dining environment, taking food and drink orders and accurately entering them into the POS system.
* Prepared drinks for servers and directly for bar patrons, ensuring timely service and attentive guest interaction.
* Performed barback duties including changing kegs, stocking liquor and supplies, retrieving ice, and washing glassware.
* Transferred to a 26-top beer kiosk at HNL International Airport, selling beer, wine, and shots while maintaining fast, friendly service.
* Handled cash, credit cards, foreign currency, airline comps, and vouchers accurately while operating the MICROS POS system.
* Completed all side work and closing duties to maintain bar efficiency and cleanliness.
* Certified in Alcohol Serve Safe handling to ensure responsible service and compliance. Bartender
Lucky Strike Entertainment-Honolulu, HI
June 2017 to June 2018
* Worked across multiple bars and special events within the Lucky Strike venue, supporting catering and nightlife operations.
* Managed a 90-foot main bar and a smaller upstairs bar in a high-energy nightclub setting.
* Prepared drinks for servers and directly for guests, ensuring timely and accurate service.
* Operated the service well and efficiently completed drink tickets for servers.
* Handled cash, credit cards, and MICROS POS transactions accurately.
* Focused on creating memorable guest experiences, fostering repeat visits through friendly and attentive service.
Lead Bartender
Buffalo Wild Wings-'Ewa Beach, HI
June 2015 to June 2017
* Managed a 20-top bar with 28 beers on tap, including product knowledge and guest recommendations.
* Operated the service well, preparing drink orders for six servers during high-volume shifts by myself.
* Performed barback duties including cutting fruit, stocking supplies, retrieving ice, washing glassware, and changing kegs and bibs.
* Maintained cleanliness through deep cleaning and regular upkeep of workstations.
* Provided food and drink suggestions and stayed current on all sporting events to enhance returned guest experience.
* Handled cash and credit card transactions accurately using the Aloha POS system.
* Thrived in a fast-paced front-of-house environment, ensuring efficient service and guest overall quality of experience.
Bartender/Server/Manager
Albert's Place at Hawaii Country Club-Wahiawā, HI
January 2009 to December 2012
* Ensured guest satisfaction by providing friendly, knowledgeable, and approachable service.
* Took and delivered food and drink orders while adhering to responsible alcohol service practices in compliance with local laws.
* Maintained safe food handling techniques to prevent contamination.
* Planned, organized, and oversaw bar operations, including hosting banquet events and catering.
* Supervised bar staff and other bartenders, ensuring smooth workflow and high service standards.
* Maintained cleanliness and organization of the bar, common areas, and stocked all supplies.
* Created a safe, fun, and enjoyable atmosphere to encourage repeat guest visits.
* Completed sales reports and submitted end-of-shift paperwork accurately. Bartender/Cocktail Server
The casino Royale-Las Vegas, NV
August 1999 to June 2007
* Began as a bartender serving margaritas, later transitioned to a full-time cocktail server role over five years.
* Maintained bar operations including cleaning, stocking, and ensuring 100 gallons of margarita product were prepared for each shift.
* Greeted guests with a smile, served beverages, and thanked them for their patronage.
* Provided exceptional guest experiences on the casino floor by taking and delivering drink orders promptly and checking on guests throughout their visit.
* Encouraged repeat visits through attentive, friendly, and professional service.
* Completed side work including clearing glassware and trash in assigned sections, and restocking service wells before, during, and after shifts.
Education
Diploma
Waipahu Community School for Adults-Waipahu, HI
High school diploma or GED
Skills
• Barback
• Restaurant Server
• Host/Hostess
• Hospitality management
• Food handling
• Supervising experience
• Food safety
• Wine knowledge
• Sales
• Communication skills
• Cross-selling
• Bar management
• Cocktail experience
• Restaurant experience
• Mixologist
• Bartending
• Team management
• Attention to detail
• Customer communication
• Time management
• Customer service (10+ years)
• Waitress
• Upselling
• POS
• Banquet Experience
• Serving
• Overseeing training
• Cash Handling
• Wine pairing
• English
• Staff development
• Fast casual experience
• Guest services
• Spirits experience
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