Multifaceted Customer Service Specialist and Trainer

BRENDA NELSON

******.********@*****.*** 214-***-**** Princeton, TX 75407

Summary

A highly motivated employee with a strong work ethic and a keen interest in embracing new challenges. Demonstrates adaptability and excellent interpersonal skills. Proven ability to work independently and efficiently acquire new competencies.

Skills

Computer Literate

Customer Service Skills

Oral and Written Communication

Ability to work alone or part of a team (Adaptable)

Detail Oriented

Problem Solving

Self-Motivated

Planning, Organization and Prioritizing

Quick Learner

Decision Making

Experience

LaCore Enterprises Melissa,Texas June, 2016 – July, 2025

Customer Service Associate Pruvit, a LaCore Enterprises entity - 6-2016 – 10-2016 (Work from Office and Home)

Used Zen Desk to investigate and resolve customer tickets.

Maintained customer accounts and updated general information.

Managed records and orders using Ship Station software.

Adhered to communication policies and procedures.

Addressed customer complaints with effective solutions.

Verified account information via email and phone.

Promoted the Pruvit brand at marketing conferences.

Ensured customer satisfaction with products and services.

Startup Customer Service Specialist Lacore Enterprises - Melissa, Texas 10-2016 – 7-2025

Promoted to LaCore Enterprises to launch customer service for LaCore Enterprises entities; Innov8tive, LivLabs/Zestal, Frequense, UR Worthit, GNO/Retra, Shoply, TAVA, and Posh.

Set up and managed customer service desks for new startups, training on existing LaCore processes and systems.

Led ‘Customer Service Skills’ training to build effective, professional teams.

Provided interim service desk support until permanent staff were hired, including during new entity launches.

Ensured all LaCore entities complied with federal tax form 1099 requirements and maintained adherence to relevant federal revenue laws.

Addressed federal tax form concerns across all entities.

Fraud Detection Lacore Enterprises - Melissa, Texas – 8-2017 – 12/2017 (this was an added responsibility)

Identified and resolved fraudulent account activities, including unauthorized access and transactions.

Collaborated with internal teams to validate or cancel high-risk transactions.

Placed holds on suspicious accounts as needed.

Documented dispute resolutions per guidelines.

Maintained records of all customer communications regarding disputes and inquiries.

Event Coordination Lacore Enterprises - Melissa, Texas – 7-2017 – 7-2025 (this was an added responsibility)

Helped set up vendor stations and supplies before the event.

Guided vendors to stations and supported them during the event.

Kept products and supplies organized and stocked.

Arranged the swag store and displayed items for sale.

Cleaned up, inventoried, and packed supplies after the event.

Logistics Support Lacore Enterprises - Melissa, Texas – 8-2018 – 7-2025 (this was an as needed responsibility)

Packed and shipped orders.

Performed quality checks before shipment.

Sealed and dated products on the supply line.

Previous Work Experience included:

Customer Service Associate / Batch Reconciliation Specialist Fujitsu General/Alliance Data Systems – Dallas, Texas – 19 years (Fujitsu acquired by Alliance Data Systems)

Teller / Trainer First Interstate Bank (now Bank of America) – Plano, Texas – 10 years

Volunteering

Special Olympics 30 years Received 20-year Service Award for volunteer services.

Down’s Syndrome Foundation teaching children to ride bikes,

Other volunteer activities through “Volunteer McKinney” include serving Thanksgiving dinner to the homeless, assisting homeless with Showerside, and various 5k events to support many various charities.

Contact this candidate