Dynamic bilingual customer service and security professional
Resume:
SASHA SAMIERA
RAMIREZ MCCOY
*******.*******@*****.***
Washington DC
EDUCATION
Some of College at Morgan State
University
GED- Elizabeth Seton Highschool
May 2020 - June 2024
Bladensburg MD
SKILLS
Fluent in Spanish & English
Leadership
Problem Solving
Teamwork
Time management
Adaptability
Customer Service
Creativity
Active Listening
CERTIFICATIONS
CPR Certification May 2024
Technician Certification June
2024
WORK EXPERIENCE
Freelance Security
Washington DC, United States
2023 - 2024 Washington DC, United States
Implemented new security protocols, reducing incidents by 30% and increasing compliance with industry standards.
Engineered innovative security strategies that reduced vulnerabilities by 30%, enhancing overall system resilience.
Monitored security systems, leading to a 30% increase in incident detection and response time.
Conducted in-depth analysis of market trends, identifying growth opportunities that increased revenue by 15%.
Crew member
Tropical Smoothie Cafè
2022 - 2023 Washington DC, United States
Provided exceptional service to over 100 customers daily, enhancing satisfaction and loyalty.
Created 30+ smoothie recipes and managed food prep for a daily service of 100 customers.
Ensured a clean work environment, enhancing employee safety and boosting productivity by 20%.
Efficiently managed cash register, processing over 100 transactions daily with 98% accuracy.
Managed daily cash transactions exceeding $5,000, ensuring accurate reporting and security best practices.
Retail Sales Associate
AutoZone
2023 - 2024 Baltimore MD
Delivered top-notch customer service, achieving a 95% satisfaction rate and consistently exceeding expectations.
Oversaw completion of daily store tasks, improving operational efficiency by 20%.
Enhanced customer satisfaction by 20% through proactive service and resolving shopping concerns promptly.
Leveraged ZNET to assist over 200 customers weekly in locating merchandise and identifying suitable alternatives, boosting satisfaction by 15%.
Assisted in the installation of GOTTChA items, enhancing workflow efficiency by 20% through effective implementation. Guided over 100 customers monthly with tailored product advice, enhancing their satisfaction and purchasing experience. Front Desk Representative
VIDA Fitness
2024 - 2025 Washington DC, United States
Delivered exceptional customer service by efficiently managing 50+ incoming calls daily, boosting customer satisfaction ratings by 15%. Provided comprehensive administrative support, enhancing team efficiency by 30% through effective scheduling and document management. Facilitated payments from over 50 clients, processing invoices totaling
$150,000 annually.
Accurately entered and managed over 500 customer records weekly, improving data integrity and access efficiency.
Streamlined office supply management, reducing costs by 20% and improving inventory accuracy.
Managed member records and attendance for over 200 participants, ensuring accurate documentation and reporting.
Sales Associate
Foot Locker
2024 - 2024 Washington DC, United States
Provided exceptional customer service to over 200 clients weekly, achieving a 95% satisfaction rating.
Ensured 100% accuracy in processing over 500 sales transactions monthly, enhancing customer satisfaction.
Exceeded sales goals by 20% in Q2, driving $150K in revenue. Enhanced store organization by efficiently arranging over 100 products, improving customer navigation and satisfaction.
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