Operations Leader
Resume:
Tamice Eldridge-Gordon
Banking & Branch Operations Leader
************@*****.*** • 678-***-****
• Powder Springs, GA 30127
Accomplished and forward-thinking professional with extensive experience driving performance in branch operations, client relationship management, and digital banking transformation across top-tier financial institutions. Proven ability to lead end-to-end branch operations, remote transaction processing, and customer relationship strategies. Adept at improving efficiency, ensuring regulatory compliance, and fostering growth through cross-functional teams’ collaboration and personalized financial solutions. Known for building strong client relationships, exceeding sales/revenue goals, and leading digital banking transformation initiatives. Adept at streamlining processes, training teams, and driving compliance using CRM systems and modern financial technologies. Refined communicator with exceptional leadership, strong interpersonal, problem-solving, adaptable/flexible, and time management skills. Areas of Expertise
• Financial Consulting
• Personal & Business Banking
• Digital Banking Tools & Adoption
• HR Generalist Functions & Onboarding
• Banking Operations Management
• Branch Management
• Relationship Building
• Banking Products & Services
• Regulatory Compliance
• Investment & Insurance Products
• Transaction Accuracy & Reconciliation
• Customer Service & Satisfaction
Professional Experience
Wells Fargo – Douglasville, GA
Relationship Banker
2024 — 2025
Oversaw frontline banking operations while mentoring new hires and supporting policy updates through daily team huddles. Delivered client-centric financial solutions by identifying needs and promoting services aligned with customer goals. Key Achievements:
● Achieved 100% of monthly credit card targets, leading to increased revenue and sustained market competitiveness.
● Drove a 200% surge in partner referrals through personalized client engagement and relationship-building strategies.
● Boosted deposit sales by 200% by onboarding new clients, processing loan applications, and expanding account services. Truist – Douglasville, GA
Relationship Banker
2022 — 2024
Directed customer engagement initiatives and cross-functional collaboration to elevate branch performance and deliver tailored financial solutions. Advised personal and business clients on banking products, fostering long-term financial growth through strategic account management. Coordinated credit, loan, and investment product adoption by educating clients across Truist Wealth, Asset Management, and Signature Advantage segments.
Key Achievements:
● Expanded client base and revenue opportunities by 75% through strategic networking and referral outreach.
● Boosted customer card usage by 45% by promoting travel rewards and incentive-driven credit offerings.
● Surpassed 100% sales targets through collaboration across banking and teller operations, enhancing cross-selling by 50%. Vsoft Corporation – Dunwoody, GA
Banking Process Specialist
2021 — 2022
Led daily operations for remote processing and reconciliation of ATM and mobile deposits across multi-state credit unions. Maintained transaction accuracy and compliance using banking platforms including Saas5, Oneview, and Vantage. Collaborated in daily team discussions to implement process enhancements and stay aligned with evolving regulations. Key Achievements:
● Ensured 100% on-time and error-free administration of banking files through FedLine, IpSwitch, and Remote Desktop.
● Strengthened operational efficiency by mastering multiple platforms for seamless transaction processing.
● Improved accuracy and regulatory compliance by supporting cross-functional initiatives in remote banking operations. Regions Bank –– Villa Rica, GA
Financial Relationship Consultant
2021 — 2021
Drove client relationship efforts by providing tailored financial solutions and guiding customers through key life milestones. Engaged prospects and small businesses through outreach to promote bank offerings. Supported branch operations by opening accounts, facilitating lending services, and assisting with high-volume transactions. Page 2 2
Key Achievements:
● Achieved 100% of quarterly sales targets while maintaining full regulatory compliance.
● Elevated client satisfaction by 50% through personalized financial guidance and investment insights.
● Strengthened portfolio growth by identifying cross-sell opportunities aligned with customer needs.
● Enhanced operational efficiency by assisting front-line teams during peak service periods. Wells Fargo – Atlanta, GA
Personal Banker
2019 — 2021
Led branch-level client engagement to drive digital adoption and support team performance in service excellence. Delivered tailored financial solutions through strategic consultations and proactive relationship-building. Ensured accurate processing and compliance in daily banking operations, including vault audits and branch openings/closings. Key Achievements:
● Boosted digital banking usage by 35% and reduced in-person visits by 25% through targeted customer education.
● Secured 40% of new business by conducting financial needs assessments and offering personalized product recommendations.
● Improved customer satisfaction by 75% through consistently delivering high-touch, client-focused banking experiences. Bank of America –– Mableton, GA
Relationship Banker
2018 — 2019
Directed branch-level digital transformation initiatives, training staff and clients to boost adoption of online and mobile banking tools. Provided personalized financial guidance while ensuring seamless, high-volume transaction processing with a focus on accuracy and customer confidence. Collaborated with cross-functional teams and external partners to deliver a full suite of banking services tailored to individual client needs.
Key Achievements:
● Drove a 35% surge in digital adoption and reduced branch traffic by 25% as Digital Ambassador promoting online banking solutions.
● Boosted mobile and online engagement by 75% through strategic process improvements that streamlined digital banking experiences.
● Achieved 100% customer satisfaction by aligning financial services with evolving needs and emerging technological trends.
● Expanded access to financial products across diverse segments by integrating partner tech solutions into service model. Bank of America – Kennesaw, GA
Advanced Solution Representative
2014 — 2018
Led customer service and sales initiatives, guiding clients through financial solutions tailored to their life priorities. Ensured regulatory compliance by adhering to federal banking laws and internal protocols. Supported operational excellence through cross-functional collaboration on credit services and financial products. Key Achievements:
● Drove $2.2M in annual revenue by implementing targeted product improvement strategies based on market analysis.
● Surpassed new sales growth quotas by 30% through proactive engagement on balance transfers, deposits, and account openings.
● Boosted credit card acquisition by presenting compelling product benefits aligned with customer goals.
● Earned multiple awards for consistently exceeding service benchmarks and delivering exceptional client experiences. Additional Experience
Artificial Intelligence Cognitive Developer Outlier, Remote/Freelance
● Developed AI solutions by designing custom models and leading cross-functional implementation across multiple industries.
● Applied machine learning and NLP techniques to enhance accuracy, performance, and solve complex business challenges.
● Delivered custom AI model reducing processing time by 30%, boosting efficiency for a logistics client.
● Engineered conversational AI agent increasing engagement and cutting support tickets within 60 days of launch. Education
Master of Business Administration University of Phoenix Bachelor of Arts in Speech Communications Clark Atlanta University
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