Bilingual Call Center Pro with Client Advocacy
Resume:
Jorge Escobar
Call Center Representative and Home Organizer
Los Angeles, CA 90002
*************@*****.***
Professional Summary
Dedicated call center representative with 7 years of experience in customer service and advocacy within the nonprofit sector. Proven track record in managing inbound and outbound calls, providing critical information on immigration and community resources. Skilled in data entry and appointment scheduling, with a strong commitment to enhancing client experiences. Bilingual and certified in call center operations, ready to leverage expertise in a remote call center environment. Work Experience
Call Center Agent (Remote)
CHIRLA Organization for human immigrant rights group-Los Angeles, CA August 2022 to November 2024
• Inbound Calls Agent -Giving Information On Elections, educating Policies and Bills, Giving Directions to Polls on voting day.
• Call Center Representative -Answering Question on Immigration Requirement for status, Resources to low Income Families for Food banks.
• Schedule appointments for Legal Advice with Organization Law Students. Attending Zoom Meeting reporting inbound and outbound calls for day and week, Review calls and conversation making sure no longer than given time.
Hair Stylist and Sales in Skin Product for Facials Forever Beauty Stonewood Mall-Downey, CA
September 2017 to October 2019
• Commision only - Calling in Customers With Hair Products, Skin Care Solutions and making sure customer return with a 50 percent discount.
• HR+Commission + tips-Schedule Appointments For Customers, Curling hair, straighten Hair for special Events than Inventory and Key Holder.
• Open and Closing on weekends, Deposit Money to the bank ordering equipment and material from other locations and Met with Boss with fresh ideas and suggestions.
Call Center Representative
NALEO Educational Fund Organization-Los Angeles, CA February 2015 to June 2017
• Inbound and OutBound Calls for Residents in East, West and South L.A.
• Submitted conversation on call when ask for Information or Resources. Advocating for President Obama Dream Act and attending Rallies and Protest.
• Transfering calls to Law Firms,
• Data Entry on Criminal Records, Qualification on legal status.
• Screen callers for Medical
Cashier/Customer Service and Team Leader
Popeye's Chicken-Watts, CA
October 2007 to August 2012
• Cashier, Food Service, Drive Thru and Janitor Work.
• Food Quality Control, Exp Dates in freezer or cold foods and hot food. Temperature levels.
• Responsible for Cashiers, Reporting Balance after shift submitting needs of material or products as needed or payed for with Cash from register with balance and locking money in box and Closing the Store.
Education
3yrs of High School completed with High school equivalency and East Los Angeles College. in High School Equivalency, Court Interpreter with Espanol 2, AA Pending and attending Class in Medical Coding.
Jordan High School, East Los Angeles College. 5 Keys Jordan Downs Adult Classes, CHIRLA Action Fund call center Agent Training Elections. Online courses Community Health Worker and right now Intuit Academy course for TurboTax and Medical Coding-Los Angeles, CA
August 2022 to November 2024
Project about to start a community Christmas Choir for the Community and Engage in Advocating for Low income individuals with Disabilities.
Attending Intuit Turbo Tax Level 1 and Achievement ? I have my own apartment thanks to section 8th But the best Achievement, I am humble and always see myself that boy that started with nothing Enslaved by Ignorance with hopes of steel. Life, Love Laugh and Relax with Balance. Skills
• Organizational skills
• Sales
• Home Organizer - Not certified
• Customer service
• Working Remote
• Food Service
• Cash Handling
• Community Health Workers -not certified.
• Data entry
• Call Center Representative
• Bilingual
Certifications and Licenses
Chirla Call Center Agent Certification
December 2024 to Present
Community Health Worker
September 2023 to Present
IPDC training for community health worker and canvas. Online course. California Food Safety and Handler Certificate
September 2015 to December 2016
CPR American Red Cross Certification
May 2014 to October 2015
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