Customer Service & Office Management Professional

Lynda Little

Altamonte Springs, FL *****

410-***-**** - *************@*****.***

Skills

Excellent Verbal and Written

Communication

• • Active Listener

• Extensive Call Center Experience • Problem-Solving

• Decision-making • Relationship Building

• Client Advocate • Quick-learner

Professional Summary

Qualified Customer Service Agent with solid background in customer relations, effectively resolving issues and ensuring customer satisfaction. Proven track record of addressing customer inquiries and concerns, leading to improved service outcomes. Demonstrates strong communication and problem-solving skills to enhance customer experiences and support team objectives. Skilled in office management, including administrative duties, scheduling, correspondence and more. Highly motivated team player interested in growth opportunities, excellent multi-tasker, and quick-learner.

Work History

01/2010 to 03/2023 Customer Service/Office Manager Dish Doctor Digital, Inc – Baltimore, MD

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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• Responsible for all inbound and outbound calls.

Increased customer satisfaction by developing effective client feedback system that led to service improvements.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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• Researched and resolved customer concerns and complaints. 07/2005 to 01/2008 Volunteer Coordinator for Home Team Baltimore County Department of Aging – Baltimore, Maryland

• Recruited and trained new volunteers on volunteer program goals and objectives. Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.

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Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.

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Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

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Managed and tracked volunteer hours and progress to support accurate documentation.

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01/1991 to 06/1993 Switchboard Operator

Piper & Marbury – Baltimore, MD

• Connected callers with appropriate professional, department, or business. Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.

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Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.

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Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

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Resolved customer issues and complaints promptly and politely, upholding satisfaction.

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• Followed up on customer inquiries to confirm issues were adequately addressed. 01/1988 to 01/1991 Call Center Sales Representative Citibank Corporation – Baltimore, MD

Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

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Trained new employees in sales techniques and product knowledge, improving team effectiveness and customer service.

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Enhanced collaboration between sales and marketing teams for better alignment of objectives and strategies.

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Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.

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Education

Associate of Arts: Paralegal Studies

The Community College of Baltimore County - Catonsville, MD Relevant Coursework: Anatomy and Physiology, Medical Terminology, Paralegal Studies, and Psychology.

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• 4.0 GPA

University of Maryland, Baltimore County - Baltimore, MD I majored in Psychology and also have taken courses in Medical Terminology, Anatomy

& Physiology, Phlebotomy, Computers, Ethics and Critical Thinking, and Sociology.

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