Administrative & Client Relations Specialist with 10+ Years Experience

ARLEEN GUZMAN

Hawthorne, CA *****

Phone: 424-***-****

Email: **************@*****.***

Professional Summary

Dedicated and results-driven administrative and customer service professional with 10+ years of experience supporting office operations, managing client communications, and providing high-quality service. Strong background in property solutions, insurance coordination, and repair management. Recognized for exceptional communication skills, attention to detail, and the ability to build strong relationships with clients, vendors, and internal teams. Highly organized, reliable, and committed to delivering efficient and effective support in fast-paced environments.

Professional Experience

Client Relations / Property Solutions Specialist (Temporary)

Rocket Homebuyers & Probate – Norwalk, CA

May 2025 – October 2025

• Managed daily communications with a high volume of potential clients, assessing individual property situations.

• Presented tailored solutions to homeowners and clearly explained services, processes, and next steps.

• Built and maintained strong client relationships through empathy, active listening, and transparent communication.

• Organized and tracked client interactions to ensure timely follow-ups and issue resolution.

• Collaborated with internal teams to improve onboarding workflows and enhance service efficiency.

Administrative Office Assistant / Manager

RD Upholstery – Hawthorne, CA

December 2007 – November 2024

• Coordinated with insurance adjusters and customers to support repair claims and service needs.

• Oversaw repair quality, ensuring accuracy, safety, and timely completion of all work.

• Maintained consistent communication with customers regarding repair status, estimates, and concerns.

• Processed insurance claims, negotiated supplements, and maintained strong professional relationships with adjusters.

• Prepared accurate cost estimates and managed repair orders for both companies and individual clients.

• Maintained detailed documentation for customer repairs, office operations, and business records.

• Ensured a safe, organized, and efficient office environment.

• Managed all correspondence, including calls, emails, and mail, while maintaining confidentiality of employee and customer records.

• Oversaw filing systems, employee documents, and general office workflows.

Education

Santa Monica High School

Graduated: 2001

Skills

• Strong Communication

• Customer Relationship Management

• Scheduling & Coordination

• Data Entry

• Detail-Oriented

• Teamwork & Collaboration

• Problem-Solving

• Time Management

Technical Skills

• Data Entry

• Bookkeeping

• Reception & Front Desk Support

• Invoicing

Software

• Microsoft Outlook

• Microsoft Excel

• Google Docs

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