Dispatcher/Customer Service Professional Summary
Resume:
DARA TORRES
Ooo
Phoenix, AZ *****
***************@*****.***
#readytowork
Authorized to work in the US for any employer
Dispatcher/Customer Service
Aqualine Plumbing - Tempe, AZ
Present
• Set up appointments for plumbing, electrical, and HVAC
• Color coordinate all jobs so that everything is orderly for the next day.
• Send jobs out to technicians once they are done with the job they are on.
• Answer customers questions and try to resolve all customer complaints without having a supervisor getting involved.
• Closing and invoices of completed jobs.
Manager
Auto Glass Now - Mesa, AZ
June 2017 to August 2018
Responsibilities
• Always kept account the net profit and loss of the store through PNL that corporate sent out every month
• Reconciled customer complaints
• Scheduled appointments
• Kept track of all moving parts and inventory coming in and out of the store
• Hired new employees
• Followed disciplinary actions taken upon employees when necessary write-ups were made
• Handled all the money the store made that day and deposited it to companies bank
• Training
• Organized meetings with staff on our monthly goals
• Handled store exceptions and rejections.
• Scheduled and routed all jobs for the following day
• Maintained office area by keeping everything organization, especially all closeout paperwork done for the day.
• Made sure all the technicians had correct parts needed for the day
• Handled any conflicts that arose during scheduled jobs like if their was a wrong part or if a dealer part was needed instead
• Maintained the overall workflow of the day.
Customer Service Representative
AutoGlassNow
WORK EXPERIENCE
June 2015 to June 2017
Responsibilities:
Answered phones, fielded calls, intercepted customer relations/issues, audited warranties, performed accounts receivable duties; completed all bidding, scheduling and ordering, processed work orders, invoiced completed jobs, scheduling, inventory control for auto glass department, oversaw dispatch department, HR duties, sales/ marketing. Volunteer Childcare Assistant
Phoenix Rescue Mission - Phoenix, AZ
July 2014 to June 2015
Responsibilities:
● Maintained a well-organized, safe and attractive classroom environment
● Developed a positive relationship with each child
● Observed each child daily to assess skills, interests, and needs
● Promoted the development of self-esteem and self-discipline Sales Associate
Televerde - Goodyear, AZ
May 2013 to July 2014
Responsibilities:
● Successfully found and cultivated new leads through cold calling
● Excelled at the process and strategies of selling high value services to business executives
● Abel to effectively manage time across multiple customers and projects
● Increased revenue for clients
Customer Service Representative
Metro PCS/IQOR - Tempe, AZ
June 2011 to May 2013
Responsibilities:
● Received inbound calls on behalf of the client
● Answered product questions and service accounts professionally and efficiently
● Educated customers on products and worked with them to find acceptable solutions
● Managed multiple computer applications while handling customer calls Appointment Setter
Sears - Mesa, AZ
November 2008 to May 2011
Responsibilities:
● Contacted leads, verified information of prospective customers
● Set appointments for customers to receive a free in-house estimate on home improvement
● Professionally represented Sears, their brand, vision and value at all times
● Active team player, ensured all daily / weekly / monthly goals were met Outbound Sales Representative
MCI - Chandler, AZ
April 2005 to November 2008
Responsibilities:
● Delivered prepared sales talks, reading from scripts that describe products and or services
● Obtained customer information such as name, address, and payment method, and enter orders into computers
● Provided outstanding customer service
● Adjusted sales scripts to better target the needs and interests of specific individuals High school diploma
Chandler High School
Order Entry
Inside Sales
Telemarketing
Accounts Receivable
Profit & Loss
Sales Experience
Outside Sales
Air Conditioning
Microsoft Excel
Copywriting
Administrative Experience
Microsoft Word
Microsoft Powerpoint
Microsoft Office
Typing
Microsoft Outlook
Leadership Experience
Mentoring
Courier
Data Entry
Customer Service
EDUCATION
SKILLS
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