Bilingual Customer Service and Admin Professional

Adriana Dean

832-***-**** • *****************@*****.*** • Houston, TX 77089

English (native) and Spanish (native). Motivated and bilingual customer service and administrative professional with experience in retail, client interaction, and office support, with a proven track record of exceeding sales goals, streamlining administrative tasks, and providing excellent service in fast-paced environments. Adaptable, detail-oriented, and committed to enhancing team productivity and customer satisfaction. Professional

Summary

Core Skills • Customer Relationship Management

• Administrative Support

• Office Coordination

08/2024 - 08/2025

Campus Team Member, Barnes & Noble College Booksellers, South Houston, TX

01/2023 - 08/2024

Sales Associate, Dillard's Department Store, Houston, TX 06/2021 - 12/2022

Administrative Assistant / Translator, NALEO Educational Fund, Houston, TX Work Experience

Assisted in daily operations including organizing shelves, managing stock inventory, and assisting customers at checkout.

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Provided one-on-one support to students and customers, enhancing their shopping experience.

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Improved inventory tracking procedures, contributing to a reduction in misplaced merchandise.

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Delivered personalized customer service, helping clients find products that met their needs, resulting in an increase in repeat customers.

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Recognized as the #1 Sales Associate in the store for outstanding monthly performance and customer satisfaction.

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Offered administrative support including scheduling, document preparation, and managing bilingual communications.

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Translated educational materials and interpreted for Spanish-speaking clients during consultations and outreach events.

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Psychology And Education

Universidad Pedagógica Nacional, Monterrey, NL

High School

Pasadena Memorial High School, Houston, TX

Education

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