House Manager - Behavioral Health & Child Care Expert
Resume:
Leona Higashi Laufou
Manager Caregiver Teacher
San Tan Valley, AZ 85143
*************@*****.***
Professional Summary
I have skills in managing a group home for bhrf clients as well as group home for children. I've experienced dealing with DCS and tss. I have been managing home for over 6 years. I have medication administration experience.
Willing to relocate to: Queen Creek, AZ - San Tan Valley, AZ - Chandler, AZ Authorized to work in the US for any employer
Work Experience
BHRF House Manager
Better Horizons LLC-Gilbert, AZ
Present
I currently work as a House Manager for a behavioral health residential facility. My responsibilities include administering medications, maintaining accurate and up-to-date client files, and completing intakes for new residents. I coordinate and attend medical appointments, and participate in both weekly and monthly staffing meetings for resident care planning. I also ensure the home environment remains safe, organized, and compliant with state standards and regulations. House Manager
Hosanna House-San Tan Valley, AZ
November 2021 to Present
I oversee the daily operations of the group home. I ensure a safe, nurturing, and therapeutic environment for youth in care. This role provides leadership to residential staff, ensures compliance with state and agency regulations, supports individualized service plans, and promotes the emotional, behavioral and developmental well being of each child.
Lead Preschool Teacher
Grow & Learn Preschool-Queen Creek, AZ
January 2021 to Present
1. Lead teacher in charge of writing and implementing curriculum. Teach basic life skills to prepare children for Kindergarten. Reading and writing skills. Math and so much more. Lead DBO of chemical
Target Corperations-Queen Creek, AZ
May 2020 to Present
In charge of chemical department. Stocking and pushing merchandise from truck unload. Tracking amount of stock and back stocking certain items. Making sure to have a clean and well stocked department. I am in charge of providing the best customer services to our guests. From time to time run POS. Check out at the POS in a timely and efficient manner. Upsell on all promotions and credits. Return merchandise and credit customer in appropriate way. Run ship to store and drive up picks ups. Maintain a clean and clutter free work area. Adhere to all safety standards set forth by the company. Preschool Teacher
MAXWELL PRESCHOOL ACADEMY-Mesa, AZ
November 2019 to May 2020
Prepare and write curriculum for 4 year old preschool class. Assist in learning shapes colors and sight words. Prepare them for school by teaching manners and organization. Provide excellent care to all. Record and keep track of all children signed in and out. Cashier Front End
Sam's Club-Gilbert, AZ
October 2019 to March 2020
Run front end registers by providing the best customer service. Ensure every item through the register is scanned. Checking for age verification on all age appropriate items. Upsell memberships. Do recovery and zoning on floor.
Caregiver
Jordan River Lodge-South Jordan, UT
July 2019 to September 2019
Assist up to 24 residents with bathing and showering. Assist in dressing. Do laundry and serve meals. Clean their rooms and any other needs they may have. Help record the medications being distributed by the med tech.
Fresh Manager
Maverik Adventure Stop-Salt Lake City, UT
April 2018 to September 2019
Prepare all cold case items as well as run the oven and preparing the hot food items. Put out new food every hour to insure quality and freshness. Order all food and goods for department through Coremark. Label all inventory by date. Provide the best customer service to all customers. Teacher
Smart Kids-Taylorsville, UT
June 2018 to October 2018
Teacher of 20 or more school age kids. Class is curriculum based and since its summer i also drive the bus for field trips.
Teacher
Lit'l Scholars-Taylorsville, UT
April 2017 to June 2018
Took care of 2 year olds. Changing diapers and potty training. Curriculum based school. Teacher
Love and learn preschool-Mesa, AZ
January 2015 to February 2017
Two year old class. Tending to their daily needs. Incorporated daily practice of potty training and hand washing. Art projects and curriculum as per the directors discretion. Supervisor
Kmart-Mesa, AZ
January 2013 to June 2015
Run front end of 8 to 10 cashiers. Give out tills and loans as needed. Approve returns and exchanges. Close down store and assign departments to recover. Make employee schedules for upcoming weeks. Photo tech/Cashier
Costco Wholesale-Inglewood, CA
September 2003 to September 2007
Print and package all digital prints. Make enlargements greeting cards and invitations. Change out chemicals and ink in machines. Shut down lab and maintain pos. group home manager
Education
General Education (High school or equivalent)
Narbonne HS-Harbor City, CA
September 1993 to June 1997
Skills
• Direct support
• Social work
• Budgeting (10+ years)
• Cooking
• Budgeting for community living facilities
• Experience with Children
• Event coordination
• Trauma-informed care
• Camp
• Overseeing training
• Assisting with ADLs
• Crisis intervention
• Customer service
• Managing care facility compliance projects - Care facility compliance projects managed (More than 10 projects)
• Google Calendar
• Early Childhood
• Electronic health records (EHR) management
• Sales
• management (5 years)
• Microsoft Word (5 years)
• Typing
• Cash register
• fast learner
• word
• Teaching
• Managing care facility teams - Largest care facility team managed (6-10 team members)
• Group home experience
• Resident's rights
• Medication administration
• Care facility emergency preparedness
• Google Workspace
• Teacher Assistant
• Working with people with disabilities
• Cash Handling
• Substance abuse
• Patient monitoring
• Retail sales
• Care facility maintenance management
• Experience with individuals with neurodevelopmental disorders
• Financial reporting
• excel
• Team development
• Safety regulations
• Mobile devices
• Microsoft Outlook
• Incident Reporting
• Household management
• Computer operation
• Care facility administration - Care facility administration experience (6-10 years)
• Staff scheduling
• Care facility supply management
• customer service
• Medical records
• Case management
• Time & attendance systems
• Food Service
• Achieving HIPAA compliance
• Bathing assistance
• Cash handling
• Passion for working with children
• Early childhood education
• Phone communication
• Crisis management
• Microsoft Excel (5 years)
• Managing hospitality teams
• Child Care
• Toddler Care
• Care facility environmental safety
• Conflict management
• Heavy lifting
• Report writing
• Book keeping (10+ years)
• Upselling
• Working with people with developmental disabilities
• Housekeeping management
• English (10+ years)
• Quick service & fast food restaurant
• caregiver (1 year)
• Attention to detail
• Market research
• Organizational skills
• Grocery store
• Patient medication reminders
• Prospecting
• Maintaining patient confidentiality
• Early childhood general education teaching experience - Early childhood general education teaching experience (More than 5 years)
• Care plans
• Working with adult populations
• Van driver
• Food Prep
• Windows
• GPS
• Dressing assistance
• Retail Management
• Experience with individuals with cognitive disabilities
• Resident personal care assistance
• Legal writing
• Driving
• Teamwork
• POS
• Patient care
• Childcare
• Fine dining experience
• Curriculum development
• Productivity software
• Sales Customer Service
• Medical documentation
• Outdoor work
• Meal assistance
• Hiring
• Grammar Experience
• Writing skills
• Nannying
• Working with high schoolers
• Curriculum Development
• HIPAA
• Social media platforms
• Outbound calling
• Classroom management
• Ordering (2 years)
• Behavioral health (4 years)
• Caregiving (10+ years)
• Care coordination
• Team Member
• Developing staff training programs as a care facility administrator - Staff training programs developed as a care facility administrator (1-2 programs)
• Cashiering
• Cleaning
• Time management
• Care facility infection control
• First aid and CPR
• Communication skills (10+ years)
• Medication dispensing
• Computer literacy
• Payroll management
• Childhood development
• Experience with individuals with mental health conditions
• Process improvement
• Children (10+ years)
• Computer skills
• Home care
Certifications and Licenses
Current negative TB test
Present
AZ Drivers License
April 2017 to April 2035
First aid CPR and AED
August 2025 to August 2029
AZ fingerprint clearance card
January 2020 to January 2026
Food handlers permit
April 2017 to April 2020
CPR Certification
AED Certification
First Aid Certification
Teaching Certification
CPR/First Aid
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