Customer Service & Logistics Specialist
Resume:
PRINCESS LIGER
CUSTOMER SERVICE SPECIALIST
*****************@*****.***
North Las Vegas, NV
CORE
COMPETENCIES
Data analytics
Records search
Excellent communication
Customer
Inventory Control
Shipping/Receiving
Order Processing
Order Fulfillment
Quality Assurance
Planning and organizing
Flexible
Quick Thinker
Adaptability
Problem solving
EDUCATION
Alcorn State University,
Lorman, MS
August 2007- May 2009
Major: Business Administration
COMPUTER PROFICIENCY
Microsoft Word
Microsoft Excel
INTERESTS
Literature
Art
Travel
Skiing
PROFESSIONAL EXPERIENCE
FEBRUARY 2018- PRESENT
VANTIVA, MEMPHIS, TN
WAREHOUSE LEAD/TRAINER/CUSTOMER SERVICE
Providing day-to-day shipping and order prep to service customers from various industries as well as governmental agencies. Forecast work schedules, maintain production, and performance reports for employees in my area. Provide maintenance reports on all equipment. Trained employees in the day-to-day operations of the company shipping requirements. Help control department expense budgets and resource levels to meet departmental quality and service objectives. Billing and scheduling inquiries of all customer orders. Shipping and receiving of customer’s products and orders. Processing domestic and international orders for telecom equipment. Answering and researching all issues concerning customers’ orders. Responsible for verifying, ensuring, and shipping of orders to correct carriers. Resolve order discrepancies with carriers and other customer services issues. Record all complaints or issues from customers in the database. Keep production line always moving. Respond to all live customer queries immediately with 24-hour resolution times. Report issues to management within 24 hours. Process returns and exchanges using POS systems. Draft customer newsletters with management to promote new products or policies. Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction.
JANUARY 2012- NOVEMBER 2017
JABIL INC, MEMPHIS, TN
DEPARTMENT FACILITATOR/CUSTOMER CARE SPECIALIST
Responsible for the direct supervision of up to (25) hourly employees. Associate duties included picking, ordering, shipping, and receiving of customer’s products and orders. Responsible for controlling the departmental expense budgets and evaluating the necessary resource levels to meet departmental quality and service objectives. Historically managed budgeted man hours. Recommended new equipment, and processes that increased production and reduced cost for my areas of responsibility. Improved communications throughout the division by creating a supportive team atmosphere to replace the individual accomplishment silos that existed previously. Manage staffing, quality, TMS and Kronos personnel reports. Inventory Control Issues, Shipping Freight with an 99.8% OTR, Special Operations Project Leader, Respond to all live customer queries immediately with 24-hour resolution times. Process returns and exchanges using POS systems. Draft customer newsletters with management to promote new products or policies. Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction.
FEBRUARY 2011- DECEMBER 2011
PFS WEBB, MEMPHIS, TN
AUDIT DEPARTMENT LEAD/CUSTOMER SERVICE SUPERVISOR
Direct a team of up to (10) hourly associates, contract labor, and 3PL for an international corporation. This included the Picking, Replenishment, Order Prep, Order Fulfillment, Quality Audit, and Shipping Area. Manage the departmental budget and production status reports. Drove processes which may influence the direction of other areas. Manage multiple complex activities and client driven projects. Monitor and report changes in budget for client driven projects and deliver to the effectively delivered formal counseling/mentoring to direct reports. Effectively manages and engages onsite client relationship. Drove quality of Client related projects and promotes overall success. Drove high service and effective execution in each functional area. Manage and execute improvement processes in quality production. Manage and adjust staffing levels based on business requirements. Manage, coach, and mentor hourly staff to include temporary personnel. Set performance targets and conduct regular check-ins to improve efficiency. Trained new employees on entering customer data. Organizing customer interaction logs.
EDUCATION
Alcorn State University, Lorman, MS
August 2007- May 2009
Major: Business Administration
PROFESSIONAL PROFILE
Highly accomplished and dedicated warehouse person, with significant experience in leading fulfillment operations, warehousing, and production. An excellent track record in achieving results in customer service, and quality initiatives which involved team development in operational strategic planning, plant consolidation and sourcing initiatives.
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