Professional Driver and Dispatcher with Safe-Route Expertise

ANDREW NUNNALLY

********@*****.*** 440-***-**** Lorain, OH 44052

Summary

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Skills

Route navigation

Customer service

Payment processing

Traffic monitoring

Safety compliance

Communication skills

Problem solving

Time management

Local knowledge

Team collaboration

Adaptable routing

Passenger assistance

Teamwork and collaboration

Safe driving practices

Task prioritization

Interpersonal communication

Traffic laws adherence

Strong communication skills

Mobile booking apps

Passenger Confidentiality

Safety awareness

Critical thinking

Reliability

Defensive driving techniques

Adaptability

Railroad regulations

Records management

Safety-focused

Passenger transportation

Local geography

Vehicle operations

Incident reporting

Time, mileage, and fuel tracking

Problem-solving abilities

Coordinate pickups

Patience and tact

Patience and tolerance

Local Area Knowledge

Advanced navigation skills

Effective communication skills

Fluent in english

Teamwork

Customer-oriented

Passenger safety management

Traffic laws and regulations

Disability awareness

Professionalism

Active listening

Experience

American Limousine Service Cleveland & Columbus, OH

Limousine Chauffeur/Dispatcher

02/2010 - Current

Responded to booking requests via phone, app, or dispatch system promptly.

Communicated effectively with dispatchers and other drivers to improve service efficiency.

Inspected vehicle and personally handled routine upkeep.

Completed accident reports and delivered to supervisor.

Offered riders information about local attractions and restaurants.

Presented clean and sanitized vehicle to customers for utmost satisfaction.

Notified dispatchers or company mechanics of vehicle problems.

Managed cash and electronic payments for fares accurately.

Provided assistance with wheelchairs if necessary for passenger comfort.

Maintained a clean vehicle interior and exterior.

Assisted with loading and unloading luggage into the limousine.

Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.

Ensured timely arrivals at destinations by monitoring traffic patterns and road closures.

Communicated professionally with customers throughout the duration of the journey.

Maintained strict compliance with safety rules for passenger and driver protection.

Adapted routes in real-time based on road conditions and passenger requests.

Processed payments from customers accurately according to company policy.

Responded to specific locations at designated times to handle customer reservations.

Managed unexpected emergencies and route changes with calm and professionalism.

Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.

Followed all company policies and procedures when operating a limousine.

Assisted customers with travel arrangements such as hotel bookings or restaurant reservations.

Demonstrated knowledge of landmarks, attractions, restaurants and other points of interest along routes traveled.

Responded promptly to customer inquiries regarding services provided.

Assisted passengers with special needs, ensuring a comfortable and safe ride.

Followed regular schedule of pickups for individual customers and groups.

Provided excellent customer service, including assisting passengers with luggage and answering queries.

Brown Robinson Funeral Home Lorain, OH

Funeral Home Worker

01/1990 - 01/2010

Completed necessary paperwork for final disposition of deceased persons' remains.

Escorted mourners to parlors for wakes and funerals.

Scheduled appointments for families to meet with directors regarding pre-planning options.

Supervised funeral processions to direct cemetery parking.

Assisted funeral director in coordination of services.

Greeted visitors and provided assistance to families during funeral arrangements.

Conducted ceremonies at gravesites and assisted with burials.

Organized and prepared documents for funeral services, including death certificates, obituaries, prayer cards and eulogies.

Worked closely with clergy members on service details, including readings and music selections.

Arranged flowers according to family requests.

Coordinated transportation for mourners attending funerals or visitations.

Obtained doctors' signatures on death certificate to complete insurance claim forms.

Offered comfort and counseling to address bereaved family members' needs.

Assisted with the setup of chapel or visitation areas prior to services.

Transported deceased persons from place of death to mortuary or cemetery.

Arranged floral offerings and lights around caskets.

Identified needs of customers promptly and efficiently.

Hill's Service Center Oberlin, OH

Mechanic & Billing

04/1993 - 10/1998

Consulted with customers regarding service options available based upon their needs.

Performed maintenance inspections, tune-ups, oil changes and other key services.

Repaired, replaced and adjusted brakes.

Ensured safety protocols were followed while working on vehicles.

Assisted fellow mechanics when necessary during complex repairs.

Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.

Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.

Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.

Kept detailed records of repairs, labor involved and parts used.

Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.

Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.

Improved function of engines by replacing spark plugs, fuel filters and defective sensors.

Adjusted and repaired systems to meet manufacturers' performance specifications.

Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.

Planned work procedures using charts, technical manuals and experience.

Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.

Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.

Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.

Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.

Provided estimates for labor costs associated with repair projects prior to commencement of work.

Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.

Estimated costs of vehicle repair.

Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Inspected vehicles for damage and recorded findings to facilitate repairs.

Assessed vehicles or machinery to accurately diagnose and repair issues.

Addressed customer questions and concerns regarding products and services.

Education and Training

ETI Technical College Cleveland, OH

Some College (No Degree) in Electronics

Activities and Honors

I am a member of New Bethel Primitive Baptist Church. I have been a member for 22 years. I am a member of the Trustee board, choir and usher board. I take care of the maintenance and help manage the finances of the church.

Languages

English:

Professional

References

References available upon request.

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