Customer Service & Front Desk Professional

SKILLS

EXPERIENCE

Jaylin Gargurevich

HOSTESS/ SERVER

786-***-**** *******************@*****.*** Miami, FL 33175 Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Telephone skills • Organization skills

• Customer/Client relations • Verbal and written communication

• Data entry • File management

• Data inputting • Professional demeanor

• Phone etiquette • Professional and polished presentation RECEPTIONIST

B&B Holdings

Miami, FL

November 2024 - September 2025

• Answered phones professionally in accordance with organizational protocols.

• Assisted with administrative tasks such as filing documents, copying materials.

• Displayed pleasant and professional voice and demeanor, positively representing organization.

• Maintained accurate records of all incoming calls, messages, and visitors.

• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.

• Answered questions about organization and provided callers with address, directions, and other information. RESTAURANT HOSTESS

Finka Table and Tap

Miami, FL

October 2022 - April 2023

• Supported servers and bussers through high-volume shifts with food running and table clearing.

• Greeted customers promptly and courteously upon their arrival to the restaurant.

• Monitored restaurant activity to determine seating and dining flow.

• Maintained a professional appearance at all times while adhering to the dress code policy.

• Managed the seating chart efficiently by rotating tables as needed during busy periods. Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.

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• Organized reservations for large parties and special events in accordance with company policies.

• Provided accurate wait time estimates to customers based on current occupancy levels. Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.

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REFERENCES

LANGUAGES

• Answered phone calls to take reservations and address guest questions and concerns. References available upon request

Spanish

Fluent

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