Front Office Manager Hospitality Leadership Excellence

Simone Tinsley

908-***-**** **********@*****.***

SUMMARY

As a Front Office Manager at Marriott, I'm passionate about creating memorable guest experiences and ensuring every interaction reflects the highest level of hospitality. I take pride in leading a motivated team, improving operational efficiency, and consistently exceeding guest satisfaction goals. My approach blends hands-on leadership with a genuine dedication to service excellence - values that align with Marriott world-class standards.

Skills

● Guest relations management

● Reservation coordination

● Staff supervision and training

● Conflict resolution strategies

● Customer service excellence

● Financial auditing

● Time management

● Leadership skills

● Attention to detail

● Front Office Operations

Experience

FOM 06/2025 - 07/2025

PHM Management Hospitality Task Force Pittsburgh City Center Oversee daily front office operations, ensuring smooth coordination with other departments.

Handle guest inquiries and resolve complaints promptly to maintain high satisfaction levels.

Supervise front desk staff and ensure consistent service standards. FOM 11/2024 - 03/2025

PHM Management Hospitality Task Force Renaissance Times Square Delivered exceptional Customer Service through attentive and professional 1

communication with employees and guests.

Maintained full scheduling across four departments to optimize efficiency and resource allocation.

Communicated effectively in both verbal and written formats with all levels of staff and visitors.

FOM 08/2024 - 10/2024

Transformation Hospitality Solutions Task Force Seattle Airport Marriott Supervised front office team members to enhance organizational efficiency and ensure smooth daily operations.

Managed and analyzed front office reports to maintain accurate data tracking and performance metrics.

Developed and implemented an efficient process checklist to streamline front office procedures.

Improved overall hotel performance scores through proactive staff training, coaching, and operational oversight.

FOM 03/2023 - 05/2023

PHM Management Hospitality Task Force Emery Autograph Provided leadership and training to front office personnel, fostering excellence in guest service and professional conduct.

Administered hotel room inventory with precision to maintain data integrity and operational accuracy.

Structured and managed staff schedules to ensure optimal workforce utilization and consistent service quality.

Night Audit Mgr 10/2021 - 5/2022 RENAISSANCE MEADOWLANDS Onboarded and trained new hires, ensuring smooth integration into teams and 2

processes.

Supported project rollouts by contributing to training programs, internal communications, and quality reporting.

Managed finances and accounting, maintaining accurate records and supporting budgeting processes.

Front Desk Supervisor/ Night Auditor

July 2017 to October 2021

Greeted guests warmly and provided efficient check-in and check-out services. Managed guest accounts, opened new reservations, and processed payments accurately. Prepared and sent daily inventory and occupancy reports to management. Performed nightly audits, balanced financial reports, and completed end-of-day procedures.

Ensured smooth transition to the next business day by updating systems and reconciling accounts.

Delivered excellent customer service by addressing guest inquiries and resolving issues promptly.

Front Desk Agent

Kenilworth Hotel Kenilworth, NJ

July 2017 to July 2018

Education and Training

06/1996 Kenmare High School 89 York St, Jersey City, NJ 3

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