Remote Customer Support / Case Management Professional

Sameka Anderson

************@*****.*** 530-***-**** Chico, CA 95928

PROFESSIONAL SUMMARY My goal is to obtain long-term employment with a company where I can contribute my exceptional work ethic and professionalism.

Skills & Abilities Initiate and build positive relationships with customers and team members.

Utilize interpersonal skills to communicate effectively. Learn and perform responsibilities efficiently and precisely.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE Case Manager at Butte County ROE Center in Chico, CA October 2024 – March 2025

• Efficiently managed administrative tasks at the county ROE center including filing paperwork, answering phones and emails, creating and updating case in Accela

Scanned paperwork into the computer and efficiently maintained records to ensure accurate and efficient data management

Direct care Provider at True North housing Alliance in Chico, CA July 2023 – February 2024

First point of contact for new guests, handling duties like welcoming new guests, going over rules and regulations, and performing intakes.

Entered guest information into the homeless management information system (HMIS).

Ensured rules and regulations were followed for the respect and safety of all.

Reported and recorded events at the shelter, including unusual occurrences and damage.

Conducted regular perimeter checks of shelter property and reported any irregularities. Prep Cook at The Jesus Center-Chico, CA December 2020 – August 2021

I would come to work and prep everything for dinner and make sure everything was done then I would start working on breakfast and lunch for the next day and when dinner was ready I would prep the meals and serve the plates to the clients that wanted dinner

I would clean the kitchen and put away dishes as well

I would help other coworkers with their prep station if I got done early Food Service Manager at Burger King in Chico, CA May 2018 – April 2019

• I was in charge of open the store and get thing ready for lunch rush. I also would do the daily check in and make sure everything was done by the book also took orders and handed orders out in

• I performed customer service and managerial duties which included training and supervision of coworkers

I would open the safe and get the cash drawers out and ready to start taken orders EDUCATION Fairview High School - Chico, CA 2015

ADDITONAL SKILLS

• 5G

• RF scanner

• Experience in telecommunication

• Proficient in use of iPhone and Android

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