Salesforce QA Lead with 18+ Years of Testing Experience

Manohar Kalisetti

(: 636-***-****

: ***********@*****.***

Linkedin ID: Linkedin Url

Professional Summary:

Having 18+ Years of experience in Software Development and Testing which includes Salesforce QA professional with 7+ years of experience as a Salesforce Quality Assurance (QA), Administrator and Configurations in applications across multiple domains Salesforce CRM Platform.

Proven track record of leading global cross-functional teams (15+ engineers) to deliver robust, customer-centric software solutions related to Communications, Banking and Insurance applications

Involved in designing, executing, and leading end-to-end Salesforce test initiatives as a QA Lead.

Designed and executed functional, integration, and regression test cases for Salesforce Sales Cloud modules (Leads, Opportunities, CPQ, Billing).

Good experience with API and data validation testing for Salesforce-ERP integrations.

Enabled faster time-to-market by implementing CI/CD and microservices testing strategies.

Involved in Automation test efforts using Provar and Tosca test tools.

Good Experience with Amdocs Telegence Billing, CSG Billing, Nextgen Provisioning, UIM, OSM, AWS Microservces, Splunk, App Dynamics, Icinga, Omniture, Kibana /ELK Stack etc.

Extensive experience in Production support environment which involves Analysis, Production Deployment Validation, Monitoring, Triaging and reporting.

Involved in Agile ceremonies- Daily Stand-up call, Requirements Pre-refinement and Refinement calls, Sprint Retrospective call, Sprint Backlog and grooming call

Having good Working knowledge in OSS & BSS Telecom Products or Cable MSO Offerings.

Expertise in Production Support testing and Root Cause Analysis on Web Based, Client-Server, mobile applications & Customer Premises Equipment like STBs/Cable Modems/eMTAs.

Experience on App testing in Cable STB boxes (Features like – Streaming, EPG/Guide, VOD, Voice quality,

Good Experience in Tier 2 or Tier 3 Software production support environment which involves Analysis, Production Deployment Validation, Monitoring, Triaging and reporting

Involved in various stages like User Stories Analysis, Declarative Development, Testing, Configurations, Integration and Migrations and Production support (Salesforce Admin and Configurations support) end to end activities.

Worked as an individual contributor, team member and QA lead across multiple Salesforce implementations and support projects.

Proven ability to deliver high-quality testing deliverables, mentor junior testers, and coordinate with cross-functional teams in agile environments.

Expertise in Salesforce Functional, regression, integration, and UAT testing of standard and custom Salesforce features across both Classic and Lightning environments.

Experienced in all phases of Software Testing Life Cycle (STLC) and SDLC Phases lifecycles.

Involved in Preparation of estimates for overall QA team in the project, Scrum Planning, Project requirement analysis, Release Mgnt, Maintained RTM, Test Case preparation, System testing, System Integration testing, end to end testing and Reporting, Defect Management, Change Requests.

Familiar with Salesforce test environments (QA Sandbox, UAT and Production), deployment processes, and defect management using tools like Jira, TestRail, Rally, HP ALM and Azure Devops board.

Experienced in development methodologies and frameworks such as Agile and Waterfall methodologies.

Experienced in creating Custom Objects, Custom fields, Custom Tabs, Apps, Reports and various other components as per the client and application requirements on Salesforce CRM platform.

Experienced in Page layout creation, Record Types creations and page layout assignment based on the profile and assigning different pick list values to the different record types

Strong experience in creations and Validations on workflow rules, Workflow actions, validation rules and Process builders, Triggers and Flows.

Expertise in implementing Salesforce Security models like Objects, Field and Record level security based on the Profiles and Roles and Sharing settings (OWD).

Hands on experience in Sales, Service and CPQ clouds.

Experienced in data visualization and QA dashboards (Tableau, OpenSearch, Datadog, App Dynamics).

Good Experience in testing across connected devices (iOS, Android, Roku, Apple TV, SamsungTV).

Strong understanding of core Sales Cloud features such as Lead Management, Opportunity Lifecycle, Forecasting, Quotes and Service Cloud functionalities like Case Management, Entitlements, Knowledge Base, Email-to-Case, Live Agent, and Omni-Channel.

Hands on Experience in Sales Cloud Process, Lead Management, Opportunity, Quote configurations, Agreements, Order and Invoice Generation using NetSuite and Zuora systems.

Hands on Experience in DocuSign System (eSignature platform) Signing contracts, agreements, or forms digitally) in Salesforce Sales process.

Involved in testing policy lifecycle, billing cycles, claims and Guidewire’s interaction with external systems like rating engines, document management, payment processors.

Strong Experience on core Service Cloud features like Case Creation Channels, Case Auto assignments and Milestones, Case Requests, Case Integrations and Migrations from other systems into CRM.

Strong knowledge of CPQ objects and data model, including Product Rules, Price Rules, Configuration Attributes, Quote Templates, and Quote Line Editor.

Proficient in querying and validating data using SOQL, Salesforce data migration, backend data validation and test data preparation for objects using tools like Data Loader, Import wizard, SFI and Workbench and Developer Console.

Salesforce Administrator with strong expertise in user management, including user provisioning, deactivation, role/profile assignment, and access control in both Salesforce Classic and Lightning Experience.

Experienced in managing Profiles, Roles, Permission Sets, PSGs, Public Groups, Queues, Login IP ranges, and Session settings to ensure secure and efficient user access.

Skilled in troubleshooting user access issues, resetting passwords, unlocking accounts, and resolving login problems in a timely and user-friendly manner.

As a certified Scrum Master, organized scrum calls and conducted team meetings to resolve issues.

Technical Skills:

Automation & QA Tools: Provar, Tosca, Accelq, Postman, SOAP UI, HP ALM, TestRail, Jira, Confluence, Rally, Azure DevOps (ADO), Jenkins

Cloud & DevOps: AWS, Microservices, Docker, Datadog, Splunk, AppDynamics, Kibana

Databases: Oracle, SQL Server, Cassandra, MongoDB, Salesforce Object Manager & Schema Builder

Languages & Scripting: Java, Python, SQL, PL/SQL

Domains: Telecom (Quad Play), Media, Banking, Insurance

Salesforce: Salesforce (Sales, Service, CPQ clouds), SOQL, SOSL

Implementation Methodologies: Agile (Scrum, Kanban), Waterfall

Professional Experience:

Client : Charter Communications, St. Louis, MO. Apr’23 to Till date

Principal Platform Engineering- QA Lead-VCT Delivery

Spectrum Guide is a new Set Top Software, implementing cloud services, where it is rendered into a video stream that can be played back even with legacy pay TV hardware. Whereas Tech Mobile is a Software, which is being accomplished by hosting the UI in the cloud where Field Technician use hand held device to activate or troubleshoot during professional install request by customer requesting Data, WiFi, Voice & Video services. User navigates through menu items like Job Assignment, Navigation, Job Start, Activation & closing the Job. This application uses both android client & AWS microservices.

Involved in Triage & troubleshooting of UAT/ORT reported issues on new Market launch readiness.

Mentored 10+ QA and SRE engineers on advanced testing tools and DevOps integration, increasing automation adoption rate by 50%.

Leading the vendor teams for both Functional & Automation related activities

Involved in supporting troubleshoot efforts using Kibana, Splunk, Datadog & other monitoring tools

Coordinated UAT, prepared deployment documentation, and provided production release support

Worked with cross functional teams in promoting data migrations from SAP to Salesforce

Involved in supporting Test cycles of Netflix or HBO Max delivery in new launch markets testing.

Reduced post-release defects by 30% through proactive triage.

Involved in Identifying production issues root cause and work with dev to fix & validating pre, post deployment fixes.

involved in sprint planning, scrum calls, defect triage and prioritization meetings

Involved in manual testing of User Acceptance Test scenarios execution & reporting to Product Owners.

Collaborated with Business Analysts and Salesforce Admins/Developers to understand process flows.

Managed Salesforce Service Cloud related testing both at onsite & Offshore

Validated Trouble tickets related to Service Case creation Channels like Web,Email,Chat and IVR methods.

Supervised and mentored QA teams, monitored progress, and reported metrics.

Environment: HTML5, Angular ionic framework, Jira, Tosca, SoapUI, Microsoft Project Plan, Dell Boomi, Cassandra, Splunk, BMC Remedy, Jenkins, Datadog, Kibana, Tableau, Microservices, HP ALM

Client: Charter Communications, St. Louis, MO. Feb’18 to Apr’23

Principal Engineer – SF QA Lead Spectrum 360 UC CRM

Spectrum360 UC CRM Integration is a sales app to handle customer facing scenarios in external sales. Migrating SAP sales data to salesforce ecosystem. Included new enhancements like Triage custom objects

Review and analyzed user stories, business requirements, and acceptance criteria related to Sales Cloud

Designed and executed functional, integration, and regression test cases for Salesforce Sales Cloud modules (Leads, Opportunities, CPQ, Billing) and Salesforce data migrations testing.

Involved in smoke and regression suites run after each salesforce deployment.

Validated Reltio (MDM) unified & quality data integrations to Sale & Service clouds

Tested Salesforce Standard Objects, custom objects, custom fields, page layouts, Reports and Dashboards

Involved in testing data pipelines, APIs, and analytics workflows in CI/CD environments.

Involved in testing Integration between Salesforce and UOC via API.

Tested Integration between Salesforce and UOC via Kafka and microservices.

Performed code review validation and release readiness checks.

Collaborated with Business Analysts & SFDC Admins/Developers to understand process flows.

Managed Salesforce Sales Cloud & CPQ integration related testing both at onsite & Offshore

Involved in Validating API requests/responses using Postman and Test integrations between Billing systems like CSG

Verified custom objects, record types, validation rules, flows, and workflow rules designed to manage various lead sources and qualification stages.

Ensured correct implementation of assignment rules based on geography, lead score, and business type, verifying role-based visibility and notifications.

Tested Salesforce Lightning UI components, including layouts, buttons, filters, list views, and dashboards for multiple user roles (e.g., SDR, Sales Manager).

Conducted field-level security and access validation to ensure appropriate data visibility across roles and profiles.

Environment: Salesforce CRM, MDM, Java, TestRail, Postman, SAP, ALM, Oracle, Microservices, MS Office

Client : Bank Of America Plano, TX. (Associated with First Tek Inc) Aug’14 to Feb’18

Sr. Test Analyst-Salesforce AmerisourceBergen

AmerisourceBergen is a Continuous Improvement project across service cloud and is architected on world leading CRM solution Salesforce.com. The program identifies gaps and provides quality product that meets the needs of the business community through increased user-friendly services. Service Cloud to manage and track customer interactions, including those on social media platforms like Twitter.

Reviewed business requirements and user stories related to lead management, and created detailed test scenarios and test cases for each workflow.

Created high level Business Use case scenarios for User Acceptance testing as part of Product user group.

Supported UAT cycles by preparing business-driven test scenarios, guiding users through testing, and capturing feedback for configuration refinements.

Participated in daily agile meetings, sprint reviews, and backlog grooming sessions to align testing priorities with sprint deliverables.

Involved in manual testing of Cases creation to closure and MuleSoft integration related APIs testing.

Logged defects in ADO, worked closely with developers to ensure timely resolution, and conducted retesting and regression as needed.

Maintained all test artefacts including test cases, execution results, and traceability documentation in SharePoint.

Coordinated with environment and admin teams to support sandbox testing, post-refresh validations, and data setup activities across test cycles.

Reviewed business and functional requirements to define test coverage for CRM-based lead generation workflows.

Designed and executed test cases for modules including lead capture, user management, and CRM integrations.

End to End Salesforce scenarios automated using Provar test automation tool.

Validated Salesforce configurations, customizations (Apex, Visualforce, LWC), and workflows.

Validated Salesforce Service cloud related Omni Channel routing Rules

Reviewed QA test scenarios related to Service Console, Email-to-Case integrations

Environment: Salesforce Platform, Mule Soft, Provar, Azure DevOps, Cassandra, Splunk, BMC Remedy

Client: State Farm, Bloomington, IL (Associated with First Tek Inc) Mar’13 to Aug’14

UAT Manager – PASquare Solutions

StateFarm Insurance is a group of mutual insurance companies throughout the United States covering multiple products. GPC is a core policy administration system (PAS) for the property and casualty (P&C) insurance products, helping insurers manage policy underwriting, quoting, and binding. It enables insurance carriers to quickly launch new products, adapt to changing policyholder needs, and streamline their operations by providing a central platform for policy management.

Led and coordinated multi-vendor project teams across Onshore and Offshore locations, ensuring alignment, collaboration, and successful delivery of critical project milestones.

Identified business use cases to test in UAT env.

Acted as the primary point of contact between QA teams and clients, ensuring clear communication and alignment on expectations

Involved in Guidewire’s P&C insurance policy administration system testing deliverables to client.

Status reporting, Defect tracking, Estimation, Planning and Execution of project with specific focus on requirement analysis, test script design and test execution.

Involved in Hand over the Test Sign off or test closure artifacts like Test Strategy, Test plan, Test cases, Test Suite, RTM, test data and Test Summary document

Environment: Java, Guidewire platform, XML, SQL, PL/SQL, Rally, Cassandra, Microsoft Project Plan

Client: Nielsen Media Research, Oldsmar, FL. Apr’12 to Feb’13

Salesforce Admin - Nielsen Media Events

Nielsen myEVNTS (NME) is an application on Nielsen TV Ratings analytics engine which measures what people Watch and delivers a constant, real-time stream of information, revealing tuning behavior during programs and commercials. Make decisions which commercials are being watched, as well as which ones have the strongest engagement and impact. analyze which position in the program or commercial block is most effective for a specific brand and which markets will create the best return on investment for brands. NMR implemented the platform to standardize and modernize its operations, replacing an older system. Salesforce Sales Cloud as a key part of its enterprise sales process

Analyzed and reviewed user stories, acceptance criteria, specifications and other available documentation

Worked as Salesforce Admin involving creating Users, Profiles, Permission Sets.

Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions.

Developed automation and process improvement opportunities through tasks, process builder workflows, validation rules and/or alerts to improve the usability of Salesforce

Created workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Involved in closing the service tickets assigned by Triage team.

Environment: Salesforce CRM, Data Loader, Jav, SQL, HP Quality Center 10.0, Oracle, MS Office.

Client: Dish Network, Denver, CO. Jan’10 to Apr’12

Sr.QA Engineer - Install Wizard Receiver Activation

STB (Set Top Box) Install Wizard Receiver Activation Application involves in creation of Customers in Dish Promo application and assigning different plans like Post Paid or Pay in Advance with different package selections in DP application. There are two type accounts like New Connects (NCs), Return Authorizations (RAs). Accounts created in DP can be activated in STBCSA Test harness application also Package upgrade or Downgrade via this application.

Testing performed on Install Wizard Set Top Box testing & Unix Shell scripting.

Involved in Scrum Daily Standup meeting, Sprint Review meeting & Project Retrospect meeting.

Involved in User Acceptance testing, Deployment Verification Testing & Production fixes Testing

Involved in iOS & Android Testing of different tablets & Phones using See Test Manual tool.

Perform Pre-prod testing for checking the capability of the new prod environments.

Involved in Hybrid and Native App testing of iOS and Android applications.

Involved in testing of different mobile devices along with Roku & Smart TV devices.

Involved in CSG Mainframes Billing & Provisioning tool test execution for New / Existing Customers

Environment: Java, J2EE, JMS, Spring, JDBC, HTML, XML, java script, Windows, Oracle 10g, SQL Developer, OTE, MS Office, HP Quality Center, Motorola Xoom, IPAD, Hopper DVR, Joey Set Top Boxes, Roku

Client: AT&T, USA. (Associated with Tech Mahindra) Dec’06 to Dec’09

Software Developer - Design, Development & Implementation of U-Verse WBCM

U-Verse WBCM is an Enterprise solution for AT&T business to solve issues of data quality, integrity and characterized by real time data retrieval and optimized performance. This refers to AT&T Wireless's implementation of Siebel's Customer Relationship Management (CRM) system, which became a high-profile project due to complex systems integration challenges, particularly when preparing for wireless number portability

Reviewed Business requirements, System requirements and Use case documents.

Worked with business analysts and other teams to translate business requirements into technical solutions and identify functional gaps.

Provided technical support, diagnose and resolve application issues, and perform production support activities

Involved in Siebel administration tasks such as managing user roles, setting up project templates, and migrating the repository between environments.

Providing solutions for day-to-day Clarify tickets as per SLAs.

Fixing the business-critical system bugs.

Solving IT requests raised by business for enhancements.

Involved in configuration’s Like Applets, Dynamic Drill downs, View’s etc.

Used e-Scripting in implementing functionality as per the FS.

Involved in unit testing the build and preparing the unit test documents.

Involved in preparing the Design documents of assigned modules.

Integrated Siebel with other systems using technologies like Siebel EAI, Web Services, and HTTP adapters.

Involved in ETL Testing of huge volumes of data in Staging & Operational areas

Environment: Seibel CRM, Java, HTML, java script, UNIX, BO 6.5.1, SOAPUI, SQL, TOAD, Clarify, ETL, SCME

Education & Certifications:

MS in Information Technology from University of Cumberlands, USA, 2022

BTech in AG. Engineering from ANGRAU-Guntur, INDIA, 2003

AWS Certified Cloud Professional

ISTQB Certified Tester

Salesforce Certified Administrator

Scrum Master (SMC)

Work Authorization Status:

Sponsorship: Not Required

First Entry in US: 09/27/2008

Contact this candidate