Adaptive Front Office & Customer Care Professional
Resume:
RyNaysha Allen
Fredericksburg, VA *****
********@*****.***
Professional Summary
I pride myself in being personable and responsible in the positions I have held during my working experiences. I am a solid team player with upbeat & positive attitude. CORE STRENGTHS
• Active listening skills
• Courteous demeanor
• Energetic work attitude
• Inventory control familiarity
• Adaptive team player
• Store maintenance ability (cleaning)
• Opening/closing procedures
Authorized to work in the US for any employer
Work Experience
Front Office Coordinator
Mary Washington Healthcare-Fredericksburg, VA
November 2019 to Present
At Mary Washington Primary Care I have the pleasure of speaking with patients who are looking to schedule appointments,refill prescriptions,speak with doctors,and answer clinical questions.My job also requires me to be organized,dependable,and trustworthy. Key Sales
Banter by Piercing Pagoda-Fredericksburg, VA
June 2019 to Present
During my employment at Banter by Piercing Pagoda I have the pleasure of working there for the last 3 years as a Key of Sales . My job persist of,greeting customers and engaging in conversation to assess their needs, maintain knowledge about current sales and promotions . As a key of sales I am also responsible for cleaning and organizing the work station for the best appearance for customers . Guest Service Associate
European Wax Center-Fredericksburg, VA
June 2019 to November 2019
During my time a European work center my job persisted of me checking in and out clients.With that I had the opportunity to offer products or memberships to the clients .I was also challenged with having to meet a monthly goal . The job also pertained to keeping a neat work station and cleaning other areas as well . Customer Service Representative
Alorica Verizon Call Center-Fredericksburg, VA
January 2019 to May 2019
At Alorica I was a dependable staff member . During my time at Alorica I had the duties of providing outstanding services to Verizon customers. I also learned new software and different ways to assist customers .
Sales Associate
Macy's-Fredericksburg, VA
August 2017 to January 2019
I have stated Macys in August of 2017 as a part-time associate, by October I was moved too a Full-time position. Since then I’ve received 2 pay raises and a new position in a new department as a full time associate.In that new department, I had the privilege of learning how to stock,price, and take inventory. Education
diploma
Riverbend High School
2013 to 2017
Skills
• Customer service
• Front Desk
• Customer Care
• Microsoft Word
• Live chat
• Microsoft Office
• Technical Proficiency
• Medical Office Experience
• English
• Guest Services
• Pricing
• QuickBooks
• Senior care
• Client services
• Office Management
• Hospitality
• Insurance Verification
• Phone customer support
• Payroll
• Communication skills
• Guest services
• Medical Records
• Front desk
• Multi-line Phone Systems
• Windows
• SMS customer support
• Food handling
• Night Audit
• Medical Scheduling
• Sales
• Microsoft Excel
• Direct support
• Driving
• Cash handling
• Improving customer support response time - Customer support response time improved (More than 30%)
• Customer Support
• In-person customer service
• Medical Receptionist
• Customer service (5 years)
• EMR Systems
• Call center experience
• Email customer support
• Time management
• Call Center
• Maintaining patient confidentiality
Certifications and Licenses
Driver's License
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