Project Manager

TERENCE N. PETRIDIS 336-***-****

***************@*****.***

Summary

Results-driven Project Manager with 20+ years of experience leading large and small scale network, POS, and retail technology deployments across up to 1,750 sites. Proven expertise in structured cabling, fiber systems, wireless/VOIP connectivity, and hardware/software upgrades. Strong technical and analytical skills with a track record of building client trust, managing SLAs, controlling budgets, and driving efficient project execution. Experienced in Crimson retail software, POS system installations, and key PM platforms including GuideCX, ConnectWise, Cloud Coach, and Sales Force.

Work Experience

Single Digits 5/06/24 to 09/28/2025

Project Manager

Perform all associated duties with managing projects for multiple locations. Most of it was installing for Hotel/Motel locations and their high speed internet/WIFI. Managing labor, budget, and inventory.

Use Sales Force, Cloud Coach

Use of Intacct for invoice/inventory

Change order management

Customer facing role

Invoicing projects

Safety Net Access Clemmons, NC 5/2022 to 5/2024

Project Manager

Perform all associated duties with managing projects for multiple locations. Most of what was installed is for Hotel/Motel locations and their high speed internet/WIFI. Managing labor, budget, and inventory. Headed CR implementations.

Use Guide CX for PM software

Use of Connectwise for PM software

Change order management

Customer facing role

Invoicing projects

Advance auto Parts, Work From Home (Contract work to get by until perm position) 10/2021 to 5/2022

Contractor: Customer Care Advocate. Supporting all renovations and upgrades, new stores, relocating stores, and transitional stores to the Advance Auto umbrella. This would include calling stores to check in and find outstanding issues to drive them to resolution. Daily reporting for accountability.

Daily reporting

Service Now ticketing entries

Daily phone calls to customers

Assisting with installs by phone

Parts ordering and return shipping

Daily troubleshooting of POS issues pre and post install

WYN Technologies, High Point, NC (Helping friend kick off his own company) 7/2020 to 10/2021

Contractor. Perform all duties associated with managing a project. Assisting in any and every way to perform daily work associated with project management. Parts ordering, parts gathering, training, cable installations both fiber and copper, time reporting and all other associated reporting.

●Working project manager, helping installs, training, reporting progress etc

●Installation of security camera systems, structured cabling, cloud based phone systems

●Assisting with parts ordering, technician training, and installation processes

●Jack of all trades to get the job done

Strategic connections, Winston Salem, NC (Laid off due to Covid) 10/2019 to 4/2020

Project Manager. Perform all Duties associated with managing a project. Some estimating involved. Parts ordering, field management, change order control, and field management of personnel to name a few. Customer interface skills are paramount and used daily.

●Provide deliverables required for customer satisfaction

●Responsible for high profile customers to manage and install all of their stores nationwide to change, enhance and relocate network racks and associated equipment

●Familiar with copper and fiber installations, including armored fiber, fusion splicing and mechanical splicing for fiber

●Phone support for field services on ongoing projects

Federated Service Solutions, Farmington Mi 9/2018 to 10/2019

Project Manager. End to end service solutions provider for IT networking solutions. Federated designs, deploys and manages a variety of networking solutions, from small mom and pop requirements, to large scale big box solutions for retail and many other types of users. Responsible for all phases of project management from Cradle to grave. Invoicing, staffing, ordering lifts, getting supplies onsite, interfacing with the customer on a daily basis.

Provide deliverables required for customer satisfaction

Responsible for high profile customers to manage and install all of their stores nationwide to change, enhance and relocate network racks and associated equipment

Familiar with copper and fiber installations, including armored fiber, fusion splicing and mechanical splicing for fiber

Phone support for field services on ongoing projects

Macro Integration Services, Greensboro, NC 6/2012 to 9/2018

Field installations and Project Management. Macro Integration Services provides sales, service, installation, and warehousing of networks, peripherals, and computers to many retail verticals. This includes grocery, hospitality, retail, and payment kiosks to name a few. This also includes staging, support and shipping of all said equipment as well.

●Hired to support installation and repair of many types of networks and peripherals as well as support ongoing projects of varying size and degrees of complexities.

●Responsible for high profile customers to manage and install all of their stores nationwide including wired and wireless networks and all associated peripherals including phones

●Install and support CISCO network switches, routers, phone systems VOIP and hardwired, and many associated networked devices

●Support and installation Crimson Software retail Suite in windows environment, system admin for the software package

●Hands on experience with a variety of POS platforms including NCR, HP, Wincor, Panasonic, and IBM to name a few

●Responsible for staging, shipping and inventory for many customers served by Macro

●Involved in many areas of the business including warehousing, inventory, ordering, and project management

●Phone support of field technicians involved in field services

●Network troubleshooting of varying degrees of complexity

●Process improvements such as R and D for CRM and inventory software for company wide use

●Systemax Certification

●PCI certification

Lowes Home Improvement Warehouse, Wilkesboro, NC 10/2010 to 06/2012

Onsite Technical Representative Project support. TEK Systems. TEK systems has provided proven IT staffing solutions, IT talent management expertise, and world class IT services for nearly 30 years.

Hired to support installation of gigabit networks in all Lowe’s Home Improvement locations. Project consisted of 1700 plus retail locations receiving complete network rip and replacement of Cisco switches, media converters, wireless infrastructure, and many associated peripherals.

●Involved in initial pilots and made recommendations for process improvements and documentation

●Write access to CISCO network for various changes needed to make vlan and many other changes to secure network and make sure all devices functioned

●Dispatched and supported technicians for repairs post upgrades

●Trained and lead teams for support of many areas of this project

●Supported UCI project for upgrade of phone systems and associated network devices

●Responsible for difficult problem resolution post upgrade for multiple locations

Lowes Home Improvement Warehouse, Wilkesboro, NC 1/2010 to 6/2010

Onsite Technical Project Manager. Thomas and Betts. Sales and service of uninterruptible power supplies and power conditioning equipment.

Acted as onsite representative for the company on a daily basis to be a single point of contact for all service and product related issues. While onsite, duties were to maintain service levels to contracted levels as well as keep customers informed and updated on difficult ongoing issues.

●Maintained contracted service levels

●Responsible for upgrade project in 200 stores

●Implemented better record keeping of all service that took place at over 1700 stores

●Implemented schedule for battery replacements for over 1700 stores

●Developed reporting for analysis to track ongoing issues

●On call support for repairs of daily break fix work 24 x 7

●Aided in upgrading software to new revision that customer required for over 1100 stores

12/1999 to 12/2009

Onsite Technical Project Manager. Motorola (formerly Symbol Technologies), Mobile computing division selling and servicing of all mobile data capturing equipment including wireless infrastructure and RFID.

Responsibilities were to act as asingle point of contact for all service and support related issues. Responsible for reporting to customer as well as internal business units to monitor, track, and resolve product issues. Daily use of Microsoft Suite. Familiar with Linux environment.

●Managed Lowe’s account and helped to expand business from $4 million to $13 million in revenues

●Implemented customer-specific service manual

●Designed and implemented customer specific reporting for over 1700 locations

●Achieved service level agreement commitment of contracted percentage in all 10 years

●Designed and implemented field services testing kit to help standardize troubleshooting techniques

●Maintained education levels of Lowe’s IT service desk

●Responsible for technology upgrade for approximately 600 stores

●Managed configurations for all locations for wireless controllers and access points

●Implemented program to reduce service calls by 35% increasing customer satisfaction and fewer service calls

●Experience with VOIP on our wireless systems

Motorola (Formerly Symbol Technologies) Jacksonville, FL 12/1990 to 12/1999

Field Service Representative

Responsible for service, repair and installations of all company sold and installed 3rd party maintained products. Worked in large customers like Food Lion, Publix, Winn Dixie, Lowe’s, and Walmart.

●Networked customer computers with Symbol equipment

●Serviced, repaired and installed complete line of Symbol products including wireless infrastructure and all handheld devices

●Experience with 802.11X

●Experience with VOIP, WEP, WPA

●Trained customers on use of products

●Troubleshoot and install all wireless infrastructure of wireless networks and end user devices

●Repair and installation of all Symbol products

●Experience with Cisco products and some Cisco IOS

Education

BS, Project Management, University of Phoenix

ASEE, ATES Technical Institute Niles, Ohio

BMC Remedy Experience

Microsoft Project classes

Microsoft Office

Crimson Transaction Technologies System admin

Some command line with Linux/Unix/Windows

Numerous ongoing product specific training classes and education to keep up to date with current technologies and products.

Technical

Good hand skills, Copper and fiber termination and testing, data rack builds, systematic logical thinker for troubleshooting, Multiple Windows platforms including Server, Cisco IOS, Linux/Unix command line skills, Remote troubleshooting skills using RDP, VNC, and Teamviewer, Crimson Suite Administrator, MS Office skills, Android O/S, some Apple O/s experience.

Personal

Still love working on my own Vehicles. Check engine lights, chasing broken wires etc to name a few. 2004 trailblazer has 170000 miles, owned a 1990 Ford ranger that went over 400000 miles.

Maintain and perform repairs for family and friends around the homesteads. Minor electrical repairs, drywall repairs, adding shelving, mounting tvs, hiding all the wires.

Model building, putting together and painting of kits to make them look as realistic as possible. Next project is a Mississippi steam boat. Avid bowler.

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