Seasoned Patient-Focused Customer Service Leader

Mrs. Carolyn Brown

Augusta, GA

Cell Phone: 706-***-****

Email Address: *******.**********@*****.***

Objective

Seeking a professional position within an organization dedicated to quality work and effortless client satisfaction; Count on me to use my excellent service skills and educational background to add value to your company’s mission.

Skills

Impeccable leadership, coaching, training, conflict resolution, and time management skills

Excellent at prioritizing, multitasking, and having an attention to detail

Phenomenal team player with the ability to execute on both individual and team results

Proficient skills using Microsoft Office [Word, PowerPoint, Excel]

Typing Rate 35WPM

Education

Virginia College

August 2009-May 2011

Associate’s Degree Medical Assistant

SUNY Farmingdale State University

September 1992

Business Management Diploma

Experience

Riverside Refreshments (Bridgestone) Graniteville SC

December 2016– Present

Kitchen Attendant Lead (Cook/Cashier/Front End)

Supervise and coordinate the activities of kitchen staff, including cooks, cashiers, and front-end personnel.

Assist with menu planning, inventory management, ordering supplies.

Training and mentoring new kitchen staff, and providing ongoing guidance and support.

Maintain sanitation, health, and safety standards in work areas.

Prepare and cook batches of food, prepared to order, in a timely manner.

Deliver exceptional customer service in every interaction to ensure customer satisfacti0n and retention.

Process payments using the restaurants Point of Sale system.

Teleperformance Augusta GA

January 2015– December 2015

Customer Service Professional (Service Metric Expert)

Strategically led teams of diverse individuals to success driving company values and metrics to resolve inquiries daily.

Built customer loyalty and retention by demonstrating exceptional customer service.

Met and exceeded performance benchmarks pertaining to speed, accuracy, and volume, ensuring one call resolution through effective listening and probing.

SKO Brenner Farmingdale NY

August 2003 - June 2008

Call Center Manager

Ensured teams were well trained, engaged, and wholly accountable personnel who executed best-in-class loss mitigation activities.

Selected individuals that aligned with the organization’s fast paced and customer centric culture.

Delivered continuous learning opportunities for employee growth and development.

Served as the day-to-day support system for enabling team members to effectively deliver on their responsibilities.

Leidel Corporation Bohemia NY

July 2003 - September 2006

Quality Assurance Specialist

Inspected finished products, reconditioned components, products being processed, and incoming materials for compliance to company and industry standards.

Ensured materials and products were in accordance with established levels for quality and performance and weren’t irregular or damaged.

Planned and monitored testing of materials.

Assured ongoing compliance with quality and industry regulatory requirements.

DC Safety Farmingdale NY

June 2001 - July 2003

Quality Control Inspector

Ensured products manufactured by several vendors fit the purpose, met customers need, and obliged with legal compliance.

Promoted performance improvement based on findings.

Executed tests and procedures properly and investigated product modifications.

Assisted in coming up with management and technical system reports

To whom it may concern,

I am writing to express my strong interest in your recently posted position. With a proven track record in culinary operations, customer service, and team leadership, I am confident in my ability to contribute to the success of your team.

In my current role as a kitchen lead, I have successfully supervised and coordinated the activities of kitchen staff, including cooks, cashiers, and front-end personnel. I have a strong understanding of kitchen operations, menu planning, inventory management, and food safety standards. My experience in training and mentoring staff has allowed me to foster a positive and productive work environment, leading to improved efficiency and customer satisfaction.

I am particularly drawn to the opportunity at Sage Valley Golf Club because of your commitment to delivering exceptional experiences and your dedication to upholding high standards of quality and service. I am eager to bring my leadership skills and expertise to your team and contribute to the continued success of your establishment.

I am confident that my background, skills, and passion for hospitality make me a strong candidate for this position. I am enthusiastic about the opportunity to discuss how my experience and qualifications align with the needs of your team.

Thank you for considering my application. I look forward to the possibility of contributing to the success of Sage Valley Golf Club and am available at your earliest convenience for an interview.

Sincerely,

Mrs. Carolyn Brown

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