Operations and Customer Support Specialist
Resume:
Sheryl Burton
My objective is to acquire a position in Office Administration, Customer Service, or Order Specialist.
EXPERIENCE
Southern California AAA, Los Angeles CA - Member and Insurance Specialist
April 2025 - October 2025
My responsibilities included completing modifications of memberships and auto insurance for member’ accounts. Providing general and specific member's inquiries regarding accounts and products. Providing referrals for existing products. Following up with members and the insured regarding inquiries, requested changes, and annual mileage updates.
First Citizens Bank/CIT Bank, Pasadena CA - Customer Service Representative
October 2022 - March 2025
My responsibilities included answering customer's calls and maintaining customer's accounts. Answering general and specific customer inquiries regarding accounts and products. Helping customers log into there online banking accounts successfully. Confirming banking policies and procedures to assist customers.
PCV Murcor, Pomona CA - Order Specialist
May 2016 - August 2022
My responsibilities included completing 80 orders a day, Contacting appraisers daily. Updating appraisers orders. Assisting appraisers with upload of reports and documents. Making sure appraisers submitted reports in a timely manner. Working excel spread sheet reports to insure orders were updated daily. Communicating effectively to other departments in the company to answer questions for vendors, appraisers, and the client.
In Home Care, Pioneertown CA —In Home Care Facilitator
October 2014 - August 2016
My responsibilities included administering medication, hygiene upkeep, light cleaning, transportation, filing, financial and medical data entry and live in 24 hour assistance.
Lufthansa Miles and More, Valencia CA —Miles and More Customer Service Agent (Temporary Seasonal Employment)
October 2013 - September 2014
Researching and booking passenger flights, informing passengers and members of the program policies and pricing, mailing important documentation to members, advising fellow employees of new reservations, and office administration.
Starwood Hotel and Resorts, Lancaster CA — SPG Call Center Representative
January 2011 - October 2013
Booking reservations for Starwood Members, reaching sales quota every month, researching best prices and locations for members and training new employees.
Princess Cruises, Valencia CA —Incentive and Large Group Coordinator
December 2004 - November 2010
Building and maintaining Large and Incentive groups, liaison between the Princess company and travel agents, managing group accounts, processing group financial reports, performing office administrative duties, booking passengers on cruises, entering passenger immigration information, process on board event request and shore excursion request, booking flights and worked with company departments to provide clients with the best requested allocation.
EDUCATION
Art Center College of Design, Pasadena CA— Bachelor in Fine Art
January 1998 - December 2003
My focus was on a major in Advertising Design with a minor in Graphic Design. I also held an Office Administration positions including Art Centers Front Office and Registration Office.
El Camino College, Torrance CA— Transferred to Art Center
August 1994 - May 1998
My purpose was to transfer to a specialty school for Graphic Design after I completed my academic requirements. I also held several office administration positions during this time including working for El Camino College Counseling Center.
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