Multilingual Administrative Specialist for Healthcare

Tumay Hanis

Seattle, WA

904-***-**** **********@*****.***

Professional Summary

Detail-oriented administrative professional with 5+ years of combined experience in patient support, front desk coordination, and customer service. Skilled in high-volume scheduling, multilingual patient communication (English • Tigrinya • Amharic), and maintaining 100% accuracy in medical documentation. Known for reliability, compassion, and strong organizational skills in fast-paced healthcare environments.

Core Skills

• Patient Chart Management (100+ records)

• Appointment Scheduling (20+ per day)

• Insurance Verification & Billing

• HIPAA-Compliant Documentation

• Multilingual Patient Advocacy (Tigrinya, Amharic, English)

• Microsoft Office (Word, Excel, Outlook)

• Customer Service & Conflict Resolution

Professional Experience

Front Desk Support

Genet Adult Family Home Jacksonville, FL 2022 – 2025

• Provided administrative and operational support in a 12-resident adult family home.

• Answered 20+ calls/day, scheduled appointments, and maintained resident charts with 100% accuracy.

• Collaborated with healthcare providers weekly, reducing communication delays by 20%. Customer Service Associate

Gas Station Jacksonville, FL 2016 – 2022

• Processed 100+ customer transactions daily with 99% cash-handling accuracy.

• Resolved 90% of customer concerns on the spot, improving overall retention.

• Trained 5+ new employees on POS, safety protocols, and store policies.

• Earned “Exemplary” audit ratings across annual inspections. Patient Care Assistant / Administrative Support

Kabet General Hospital Haramya, Ethiopia 2011 – 2014

• Managed 100+ patient charts with 100% accuracy and HIPAA compliance.

• Scheduled 20+ daily appointments, reducing wait times by 15%.

• Verified insurance for 50+ patients weekly, reducing billing errors by 20%.

• Improved patient satisfaction through multilingual support. Education

Bachelor of Arts in Information Management — Haramya University (2014)

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