Security & Customer Service Specialist with 35+ Years Experience

MD. SHAH ALAM

*** *******, ***********, **, ******, (437) 849 – 0750, E-mail : *************@*****.*** CAREER OBJECTIVE

Dedicated and detail-oriented security and customer service provider with over 35years’ experience in leading and improving security operations and managing crises. Trustworthy, quick learner and committed to protecting the security of people, places and things with First Aid CPR certification. Summary of Qualifications

• Valid Ontario Security License and CPR/First Aid Certification.

• 5+ years of security experience and 20+ years in customer service and client engagement.

• Expertise in access control, emergency procedures, and physical security protocols.

• Proven ability to handle high-pressure situations, including medical emergencies.

• Familiar with CCTV surveillance, dispatch, and emergency response duties.

• Strong interpersonal, communication, and problem-solving skills.

• Ability to stand for long hours and perform foot patrols, both indoors and outdoors.

• Eligible for reliability clearances required for data centre positions. PROFESSIONAL EXPERIENCE

Security Guard

Select Protection Services Limited.

April 2025 – Continuing.

• Welcome and assist residents and guests upon arrival and departure.

• Handle deliveries including groceries, dry-cleaning, and parcels, ensuring prompt service to the residents.

• Monitor CCTV and building access, ensuring a safe and secure environment.

• Support concierge with administrative tasks and resident communications. Security Guard

DiFranco Security Services, Toronto, ON

May 2024 – April 2025.

• Monitor entrances/exits, verify visitor credentials, and control access to the building.

• Conduct regular foot patrols to ensure safety in and around the premises.

• Operate and monitor CCTV systems, investigating security incidents and reporting suspicious activities.

• Respond promptly to emergency situations and coordinate with emergency personnel.

• Provide front desk customer service, handling inquiries from residents and visitors. Uttara Club ltd. Dhaka- Bangladesh.

Security & Customer Service in Charge

Apr 2016 – Aug 2023

• Greeted, processed and provided assistance to employees and visitors in a helpful and courteous manner.

• Permitted authorized persons to enter the property and stopped any intruders from getting access.

• Effectively monitored entrances and exits to provide optimal security for the facility.

• Investigated and prepared reports on physical security incidents and suspicious activities.

• Implemented emergency response activities as appropriate. Best Western Maple Leaf, Dhaka, Bangladesh

Security & Customer Service in Charge

Jan 2010 – Mar 2016

• Monitored surveillance equipment and inspected buildings and equipment.

• Welcomed visitors and clients and helped with showing their way to the acquired services.

• Registered all the entry and exits happened in the premises.

• Opened, secured and closed the rooms or areas according to department schedule and procedures.

• Oversaw and patrolled premises during business hours and after to ensure the highest level of security. RAOWA Club Dhaka, Bangladesh

Security in Charge

January 2002 – December 2009

• Accomplished effective and professional dealings with trespassers and perpetrators on numerous occasions.

• Conducted security briefings with the personnel.

• Patrolled assigned areas on foot to ensure personal, building and equipment secured.

• Answered alarms and investigations disturbance.

• Monitored and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises.

• Detected problems and reported information to appropriate personnel. Bangladesh Air Force

Bangladesh Civil Aviation Authority in Zia International Airport, Dhaka Jan 1986 – Mar 1990

• Conducted patrol in airport terminal to detect security breaches or safety hazards.

• Inspected cargo to ensure that packages are properly labeled and sealed.

• Supervised physical screenings of passengers using metal detectors, handheld scanners and explosive detection devices.

• Responded to emergencies such as fires or medical emergencies.

• Protected passengers and aircraft from potential threats or hazards. Bangladesh Air Force

Personal Security- Chief of Air Staffs

Jan 1991 – Mar 2000

• Managed safety of Air Force Chief ana his residence.

• Protected conventional weapons systems and other resources.

• Organized Security Forces Day to day operations regarding Chief of Air Staffs.

• Developed Security Forces plans, policies, procedures and instructions.

• Assessed installation or deployed location vulnerabilities.

• Provided security of the house of Air Force Chief.

• Monitored and maintained register for the entry and exits of the house.

• Transferred calls for the Air Chief.

EDUCATION & CERTIFICATION

Toronto, ON

Standard First Aid, CPR Training Certificate April 2024

Toronto, ON

Private Security Guard Certificate May 2024

The federation of Bangladesh Chamber of Commerce & Industry in collaboration with ILO Fire Safety, Rescue and First Aid Training Certificate October 2022

University of Dhaka, Bangladesh.

Graduation (BA) July 1979

ADDITIONAL SKILLS

Computer Skills: Proficient in Outlook email system, MS Office Suite; MS Word, PowerPoint, and social media. Multilingual: English, Bengali and Hindi.

Contact this candidate