Administrative Operations Specialist with Healthcare Focus

Lauren Wetherbee

Dracut, MA ***** *******************@*****.*** 978-***-****

Professional Summary

Dedicated and reliable administrative professional with over 8 years of experience in medical office management, patient coordination, and customer service. Skilled in healthcare operations, patient relations, and team leadership. Committed to providing compassionate care, maintaining confidentiality, and ensuring efficient daily operations within medical and customer-focused environments. Professional Experience

Office Manager — HearingLife Haverhill, MA

Dec 2023 – Sept 2025

• Managed daily front office operations and ensured exceptional patient care experiences.

• Coordinated patient scheduling, care plans, and documentation.

• Oversaw quality assurance and compliance with healthcare standards.

• Educated patients on hearing aid processes and provided ongoing support.

• Conducted screenings and assisted with patient assessments. Front Desk Manager (Temporary) — Stateline Veterinary Hospital Nashua, NH Oct 2023 – Dec 2023

• Managed scheduling, check-ins, and payments for patients.

• Oversaw filing, phones, and daily operations in a high-volume setting.

• Delivered compassionate service to pet owners and ensured smooth clinic flow. Patient Safety Sitter — Holy Family Hospital Methuen, MA Jun 2023 – Aug 2023

• Monitored patients for safety and provided supportive presence.

• Assisted nursing staff by maintaining a calm and safe patient environment. Medical Secretary / Receptionist — Beth Israel Lahey Health Reading, MA May 2022 – Mar 2023

• Welcomed and registered patients, scheduled appointments, and processed billing.

• Managed phone lines, correspondence, and patient documentation.

• Maintained confidentiality and adherence to HIPAA standards. Front Desk Receptionist — CareWell Urgent Care Peabody, MA Jun 2021 – May 2022

• Processed patient intake, payments, and documentation in a fast-paced medical setting.

• Resolved patient inquiries with professionalism and empathy. Customer Service Representative — SaviLinx Lawrence, MA Mar 2021 – Jun 2021

• Handled PFML claims, researched documentation, and resolved client inquiries.

• Ensured accurate and timely adjudication of benefit claims. Recovery Support Specialist — GateHouse Treatment Nashua, NH Aug 2020 – Nov 2020

• Supervised client activities, medication, and safety protocols.

• Supported recovery programs through structure, empathy, and accountability. Team Leader / Supervisor — New Balance Burlington, MA Nov 2014 – May 2017

• Managed retail staff, operations, and customer service.

• Oversaw cash handling, scheduling, and daily reporting. Education

Greater Lowell Technical School Lowell, MA

High School Diploma (2008)

Certifications

• CPR & BLS Certified

• First Aid Certified

• Valid Driver’s License

Key Skills

Patient Coordination & Scheduling, Medical Office Administration, EMR & Data Entry, Customer Service Excellence, HIPAA Compliance, Team Leadership & Training, Payment & Insurance Processing, Multitasking & Time Management

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