Cybersecurity-Focused IT Support & Operations Leader

ETHEM AKPINAR

Charlotte, NC • **************@*****.*** • 704-***-**** • Military Veteran • Bilingual IT Support & Troubleshooting Cybersecurity Fundamentals Network & Systems Administration Risk Assessment & Incident Response Project Coordination Process Management Vendor & Client Relations Leadership & Team Development DNS DHCP LAN/WAN VPN & Remote Access Tools Active Directory Linux Microsoft 365 Asset Inventory & Recovery Practices Endpoint Security & Access Control Ticketing Systems Help Desk Operations Training & Onboarding Contract & Vender Management Quality Assurance & Standards Enforcement Process Development & Optimization Decision-Making Under Pressure Analytical Thinking Situational Awareness Time & Priority Management Clear Communication

PROFESSIONAL PROFILE

Transitioning professional to Information Technology with a concentration in Cybersecurity. Brings a proven track record in project coordination, process improvement, and risk management from construction, claims management, and military service. Skilled in problem-solving, technical documentation, and cross-functional collaboration with the ability to adapt quickly in high-stakes environments. Fluent in English and Turkish. TECHNICAL PROFICIENCIES

Operating Systems: Windows (XP, 7, 10,11), Windows Server (2008, 2012), macOS, Ubuntu/Linux, Android, iOS Software & Applications: VMware, Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.), Adobe Acrobat, Microsoft Exchange, VPN clients (Connect Tunnel, SonicWall, Windows native), various business applications IT Support Tools: Remote support tools (Bomgar, TeamViewer, LogMeIn), Antivirus software (Sophos, ESET, Malwarebytes), Ticketing systems (ICE, BMC Track-It, Smart Service Desk), Active Directory Hardware: Windows desktops/laptops, iMac, MacBook Pro/Air, Windows servers, iOS/Android smartphones and tablets

(Samsung, iPhone, iPad), Printers (laser, inkjet, 3D) CERTIFICATIONS and EDUCATION

Cyber Warrior Program My Computer Career Graduate 2025 CompTIA A+ • Security+ • CompTIA Network+ • CompTIA CySA+ APPLIED TRAINING

MyComputerCareer Cyber Warrior Program Full-Time Graduate 2025 Over 400 classroom hours of technical lectures and hands-on labs with a focus on CompTIA/Security certifications

Monitored backups, antivirus status, network traffic, and system performance; adjusted hardware and software configurations to ensure optimal operations.

Provided end-user IT support and assisted with system setup, software deployment, and hardware troubleshooting.

Supported server configuration and security implementation across various systems, maintaining compliance and access controls.

Applied knowledge of network protocols (TCP/IP, DHCP) and infrastructure (routers, switches) to sustain reliable connectivity.

Documented incidents, escalated technical issues appropriately, and prioritized support tasks based on opera- tional impact.

PROFESSIONAL EXPERIENCE

Project Coordinator KDR Construction Services Denver, NC 2023 - 2025

Coordinated 50+ concurrent projects, ensuring adherence to timelines, budgets, and compliance requirements.

Verified contractor credentials including insurance, W9, and compliance documentation.

Led emergency response projects including a $600K Fortune 500 flood repair and a $300K recovery/remediation project.

Ensured consistent communication with contractors, vendors, and clients to resolve technical and logistical issues.

Account Manager Piedmont Stairworks Charlotte, NC 2019 - 2023

Managed 75+ client accounts while overseeing project specifications, estimates, and installation timelines.

Interpreted technical blueprints and operational plans to coordinate with builders and customers. ETHEM AKPINAR

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Negotiated bids, generated quotes, and maintained project documentation to ensure compliance and accuracy. Assistant Director of Claims TruNorth Huntersville, NC 2016 - 2019

Supervised a team of 6 Claims Analysts; reviewed 40-60 claims daily for accuracy and compliance.

Standardized workflow processes to improve efficiency and productivity.

Promoted based on consistent performance and ability to lead process improvements. Ramp Unit Manager Piedmont Airlines Charlotte, NC 2011 - 2016

Directed day-to-day airline operations, ensuring safety compliance and regulatory adherence.

Trained and managed staff while maintaining schedules, safety protocols, and operational procedures.

Oversaw documentation and reporting to support compliance with FAA standards. MILITARY EXPERIENCE

Infantryman (11B) United States Army Fort Benning, GA 2013 - 2015

Led teams of 10-20 soldiers, providing technical and tactical guidance.

Managed training schedules for 900+ personnel using the Army Training Requirements and Resources System (ATRRS).

Reduced government costs by $25K through local resource optimization for training programs.

Earned multiple commendations for leadership, technical expertise, and operational excellence. Awards & Honors: Army CommendaƟon Medals (Leadership, Technical/TacƟcal ExperƟse, Commitment), CerƟficate of Achievement - Field OperaƟon, Combat Lifesaver CerƟficaƟon, Field SanitaƟon CerƟficaƟon.

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