Patient Care and Service Specialist
Resume:
SHANNON MARTINEZ
Results-driven individual focused on patient care and customer service, aiming for
positions in phlebotomy clinics. Extensive experience in caregiving and food service supports a robust understanding of clinical environments. Technical expertise in computer systems enhances operational efficiency. Flexible in exploring various career paths that capitalize on a diverse skill set. Skills
• Healthcare support and monitoring
• Medication distribution
• Assistance with daily living activities
• Exercise program administration
• Catheter care management
• Inventory oversight
• Transport services for patients
• Life skills coaching
• Cleaning and maintenance duties
• Detailed patient records
Work History
2022-06 - 2022-07 Certified Nursing Assistant (CNA) Cottage Senior Living, LLC, Mountain Home, ID
• Assisted residents with daily living activities and administered medications.
• Monitored vital signs and reported changes in health status. Boise, ID 83713
************.***@*****.***
Provided emotional and social support, fostering companionship and reducing loneliness and isolation.
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2021-11 - 2022-03 Cashier/Stock Associate
Walmart, Mountain Home, ID
• Managed stock and ensured a clean shopping environment.
• Delivered strong customer service and assisted with cashier transactions. 2021-01 - 2021-08 Home Health Aide
Home Watch Caregivers
Assisted clients with daily living activities, including personal care and household tasks.
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Monitored vital signs and reported changes in health status to healthcare professionals.
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Provided emotional and social support, fostering companionship and reducing isolation.
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2018-06 - 2020-01 Community-Based Mental Health Provider Sequel TSI of Idaho
Delivered community-based mental health services to individuals with intellectual disabilities, substance abuse issues, and behavioral health challenges, focusing on sexually abused teenage male youth in the legal system.
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Offering companion care, respite services, and transportation for community integration.
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Conducted crisis intervention and stabilization, providing intensive in-home therapy and support for residential environments.
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Managed therapeutic and supportive consultations and environmental modifications to enhance client well-being.
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2017-06 - 2018-06 Server/Cook
Pizza Hut, Mountain Home, ID
• Described menu items and daily specials to customers. Took orders and served food, ensuring guests had an enjoyable dining experience.
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• Coordinated front and back house personnel for efficient service.
• Processed guest orders, ensuring timely and accurate preparation.
• Responding to customer requests and needs, enhancing satisfaction. 2016-03 - 2016-09 Cashier/Counter Worker
Arby's Restaurant, Cloquet, MN
• Took customer orders, articulating needs effectively.
• Managed food preparation and housekeeping tasks.
• Operated the register and assisted with stocking and inventory. 2013-07 - 2016-06 Direct Support Professional
Home Living, Inc., Hermantown, MN
Managed medication administration and maintained electronic patient records.
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Conducted resident safety checks and transported patients for appointments.
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Assisted with daily living skills while ensuring compliance with HIPAA standards.
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2013-01 - 2013-07 Certified Nursing Assistant (CNA) Health Star Staffing, Duluth, MN
• Provided housekeeping services and maintained patient records.
• Assisted patients with transportation for appointments and shopping.
• Supported residents in daily life skills and maintained HIPAA standards. Education
2014-07 Associate of Arts: General Core
Fond du Lac Tribal Community College - Cloquet, MN Certifications
Health Unit Coordinator Certification (1996)
Phlebotomy Training Currently trained and received in October 2023. Medication Administration Currently trained and received in 2023. References
• Richard, White, 218-***-****
• Marilyn, Bailey, 208-***-****
• Jessica, Quinones, 208-***-****
• Leon, Adamson, 208-***-****
• Rachel, Brown, RN, ******.********@*****.***, 310-***-****
Contact this candidate