Operations Leader with 15+ Years Data Experience

ROBIN E. WILLIAMS

ROBIN E. WILLIAMS **** Courtney Ln, 27616 NC 919-***-**** **************@*****.*** Summary

Strategic Operations Leader with a proven record of driving efficiency, accuracy, and compliance across complex operational systems. Bringing over a decade of experience in process optimization, workflow management, and team leadership, with a strong foundation in regulated, data-driven environments. Adept at aligning people, technology, and procedures to enhance service delivery and operational outcomes. Skilled in continuous improvement, audit readiness, and cross-functional collaboration, with a disciplined leadership approach shaped by military service. Excels at implementing scalable process enhancements, ensuring policy compliance, and fostering a culture of accountability and performance. Ready to leverage a background in logistics, quality, and operational management to lead transformative claims process initiatives within healthcare administration.

Skills

• Team leadership

• Process optimization

• Analytical thinking

• Effective communication

• Strategic decision-making

• Quality assurance

• Problem solving

• Professional integrity

• Claims management

• Workflow analysis

• Compliance monitoring

• Data reporting

• Resource planning

• Adaptive mindset

• Document control

• Performance tracking

• Continuous improvement

• Quality auditing

• Conflict resolution

• Customer focus

• Staff development

Experience

Logistic Quality Inventory Associate 09/2024 to Current Millennium Press Group Morrisville, NC, United States

• Streamlined complex fulfillment workflows to improve process accuracy and efficiency, demonstrating the ability to optimize end-to-end operations, similar to healthcare claims workflows.

• Applied rigorous quality control and compliance protocols to maintain 100% accuracy in documentation and product verification, directly aligning with audit readiness and regulatory standards in claims processing.

• Managed system data updates and reconciliations to ensure real-time accuracy across multiple platforms, skills transferable to maintaining integrity and precision in healthcare claims data.

• Collaborated cross-functionally with operations, administration, and leadership teams to identify inefficiencies, implement process improvements, and drive alignment between service and compliance goals.

• Monitored key performance indicators (KPIs) to evaluate workflow effectiveness, implemented corrective measures, and reduced process errors, showcasing a results-driven approach to operational excellence and continuous improvement.

Manufacturing Associate 05/2023 to 06/2023

ProLogistix Raleigh-Durham, NC, United States

• Streamlined manufacturing workflows to improve accuracy, reduce process delays, and ensure consistent performance, demonstrating the ability to lead large-scale operational improvements in healthcare claims processes.

• Maintained strict adherence to quality and compliance standards, performing detailed checks and documentation that mirror audit and regulatory requirements within administrative and claims operations.

• Recorded and analyzed production data to track efficiency and identify process gaps, showcasing strong analytical and data management skills, transferable to claims performance reporting.

• Partnered cross-functionally with production, logistics, and quality teams to align objectives and drive collaboration, an experience directly applicable to coordinating initiatives across claims, operations, and compliance teams.

• Monitored key performance indicators (KPIs) to evaluate process outcomes, implement corrective actions, and enhance overall operational efficiency, reflecting a results-oriented approach essential for managing claims process initiatives.

Forklift Operator / Material Handler 11/2021 to 05/2023 Apex Tool Group Apex, NC, United States

• Coordinated daily material handling operations with a focus on accuracy, efficiency, and compliance, showcasing the ability to manage process workflows, and ensure precision in healthcare claims operations.

• Utilized Warehouse Management Systems (WMS) and RF scanners to execute high-volume inventory transactions while maintaining data integrity and system accuracy, reflecting the analytical and documentation standards vital in claims processing.

• Optimized pallet configurations and loading procedures to improve throughput and minimize handling time, demonstrating strong workflow analysis and process improvement capabilities.

• Ensured strict adherence to safety and regulatory protocols while supporting production flow, highlighting attention to compliance and quality assurance, consistent with administrative and claims management operations.

• Collaborated with cross-functional teams to coordinate inbound and outbound logistics, resolve discrepancies, and sustain operational continuity, showcasing leadership, communication, and problem-solving skills essential for leading claims process initiatives.

Warehouse / Forklift Driver 07/2021 to 12/2022

PMG ASO, Worldwide United States

• Provided administrative assistance through scheduling, documentation, and event coordination to support multicultural programming, and departmental operations. Operational leadership applicable to healthcare claims operations.

• Operated forklifts and pallet jacks to manage inventory movement, improving turnaround time, and maintaining consistent accuracy that aligns with driving efficiency and accuracy in claims processing systems.

• Maintained exceptional productivity and quality standards in high-volume operations, demonstrating strong attention to detail, time management, and the ability to meet critical performance metrics.

• Enforced safety and compliance procedures to ensure adherence to company and regulatory standards, showcasing a disciplined approach to quality assurance and operational governance, similar to claims compliance frameworks.

• Collaborated with cross-functional teams to improve workflow coordination, resolve process bottlenecks, and enhance productivity, reflecting leadership, analytical, and problem-solving skills essential for managing claims process initiatives.

OCC Selector 03/2020 to 06/2021

FHI (Freight Handler Inc.) – Worldwide United States

• Accurately built and prepared high-volume customer orders while maintaining speed, precision, and compliance, reflecting the ability to manage complex workflows, and ensure data accuracy in healthcare claims operations.

• Operated double pallet jacks and coordinated pallet movements to improve order flow and reduce handling time, demonstrating process optimization and operational efficiency skills that are valuable in claims process management.

• Consistently met or exceeded productivity and quality benchmarks through disciplined time management and attention to detail, showcasing results-oriented performance aligned with claims accuracy and timeliness goals.

• Maintained full adherence to safety and company standards while executing critical fulfillment tasks, underscoring a commitment to compliance and quality assurance, consistent with healthcare regulatory requirements.

• Collaborated with team members and supervisors to streamline operations, resolve discrepancies, and enhance workflow efficiency, reflecting strong communication, leadership, and problem-solving abilities applicable to managing claims process initiatives.

Admin / Inventory Associate 01/2020 to 02/2020

Honeywell – Garner, NC, United States

• Maintained detailed and accurate records of materials and documentation, ensuring data integrity and traceability that align with the accuracy and compliance standards required in healthcare claims operations.

• Updated inventory databases and administrative spreadsheets to improve data visibility, streamline workflows, and support effective decision-making across multiple operational functions.

• Performed high-volume data entry and record maintenance with strong attention to detail, demonstrating the same precision and consistency necessary for managing healthcare claims and process initiatives.

• Supported cross-functional administrative processes by coordinating tasks, organizing documentation, and improving reporting accuracy, reflecting strong analytical and process management skills.

• Identified process gaps and recommended efficiency improvements in inventory tracking and administrative systems, showcasing a proactive, results-oriented mindset aligned with optimizing healthcare claims processes. Warehouse Lead 06/2018 to 11/2019

Amazon Durham, NC, United States

• Led a team of 5–10 associates, optimizing warehouse workflows and resource allocation to achieve consistent performance and accuracy targets.

• Enforced safety standards and compliance protocols, ensuring full adherence to established procedures and regulatory requirements.

• Trained and mentored staff to enhance productivity, quality, and accountability across daily operations.

• Collaborated with management and vendors to resolve logistical challenges, streamline communication, and improve service delivery.

• Maintained detailed performance reports and operational documentation, supporting data-driven decisions, and continuous process improvement.

Warehouse Technician 03/2019 to 05/2019

Charter Communications (Spectrum) Raleigh, NC, United States

• Streamlined daily logistics operations by managing the loading, unloading, and distribution of essential equipment, reinforcing efficiency and accountability, aligned with process optimization goals.

• Maintained precise documentation and data accuracy when verifying deliveries and updating inventory systems, reflecting strong analytical and compliance-focused capabilities.

• Executed end-to-end inventory control processes, including stock requests, returns, and audits, ensuring regulatory compliance and operational transparency.

• Collaborated across warehouse and retail teams to coordinate material distribution, demonstrating cross-functional leadership, and effective communication.

• Improved operational accuracy and audit readiness through detailed record-keeping and system updates, showcasing a commitment to quality assurance and continuous improvement. Education and Training

Certification in Information Technology: Tech Skills 02/2021 MyComputerCareer.com Raleigh, NC

Associate's Degree: Accounting 05/1994

Saint Augustine College Raleigh, NC

Certifications

• Forklift certification – active since 2013

• Pallet jack certification – active since 2013

• HVAC certification – active since 2013

Military Service

United States Air Force Reserve, rank: E4 February 2000 – June 2004

• Served as a dietitian supporting base personnel's health and nutrition programs

#HRJ#• 108f78d8-Honed discipline, 688b-4285-attention b3a8-06051e6005fc# to detail, and commitment to excellence through military training and service

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