Customer Service and Administrative Professional
Resume:
Amy K. Chanthavong
Customer Service and Support
Houston, Texas, United States
**************@*****.***
SUMMARY
General entry level administrative, accounting, sales/clerical, retail, and customer service experience
WORK EXPERIENCE
July 2025-Present
Patient Access Rep II
Conifer/CHI Baylor St. Luke’s Hospital
United States
*Patient registration and pre-admitting
*Insurance verification
*Financial clearance and collections
*Authorizations and notifications
*Scheduling walk-ins and direct admitting
*Maintaining accurate data and patient demographics
*EPIC
*HIPAA compliant
August 2021-January 2022
Remote Pharmaceutical and Customer Service Support
Teleperformance/CVS Pharmacy
United States
*Assisted in billing and insurance verification
*Assisted patients in locating and refilling prescriptions
*Ensured patients demographics are correct and updating
*HIPAA compliant
September 2017-September 2018
Customer Support
Emser Tile
United States
*Placed orders for material via phone, in person, email, or fax
*Assisted clients in making selections for their home
*Opened accounts for contractors, home builders, trade, and retail
*Provided pricing and quotes on materials
*Maintained showroom floor and maintain monthly audits
April 2013-June 2016
Accounting Manager
Sam’s Limousine and Transportation
United States
*Managed accounts receivable and accounts payable
*Prepared, reviewed, and delivered transportation bills
*Reviewed and approved drivers’ pay and payroll
*Created invoices to be sent via mail or email
*Scheduled and created reservation adjustments for transportation
*Followed up with customers to ensure timeliness of deliveries and customer satisfaction
*Provided pricing and quotes for customers
July 2007-June 2010
Buyer/Customer Service Representative
UnivarUsa Inc/Chemcentral
United States
*Purchased and maintained raw material supplies to meet customer requirements
*Placed purchase orders, received cost inquiries, and daily invoicing
*Arranged delivery of raw materials within requested date as 3rd party direct
*Resolved A/P variances and receipt exceptions
*Worked along with a team of sales and customer service reps for 3rd party directs
*Processed orders for raw materials to meet customer requirements and inventory levels
*Assisted in sourcing materials to meet customer needs
*Resolved inventory shortages, cost problems, and customer inquiries
*Arranged expedited material with the warehouse team for off-loading and repackaging
EDUCATION
2016
Business Administration and Healthcare Administration
Southern New Hampshire University
Houston, Texas, United States
SKILLS
Customer Support/Service Billing HIPAA (Health Insurance Portability and Accountability Act) Pricing Accounting Accounts Receivable Accounts Payable Administrative Skills Purchase Orders Sales Retail Biotech and Pharmaceutical Medical Billing Demographics Residential Construction Accounts Receivable Management Customer Satisfaction Schedule Development Inside Sales Warehousing Blueprints Customer Relations Purchasing/Procurement Order Processing Inventory Levels Team Player Inventory Costs Resolve Customer Issues
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