Resourceful Administrative Coordinator with 9 Years Experience

Stephanie Wargo

918-***-**** ***************@*****.*** Streator, IL 61364

SUMMARY

Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 9 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities. EXPERIENCE

Credit &Collections Coordinator, Sunrun, November 2023-Current Lehi, UT

Resolved customer complaints or answered customers' questions. Researched customer accounts for any discrepancies or outstanding payments. Negotiated payment plans with customers to ensure timely repayment of debt. Processed payments through various methods such as credit cards, online banking and cash transactions.

Resolved complex issues that arose during the collections process. Attended weekly meetings with internal departments to discuss progress on collections efforts. Recovered lost revenue by persistently reaching out to customers with past due accounts. Payment Solutions Specialist, Stenger & Stenger, September 2022-November 2023 Grand Rapids, MI

Monitored customer accounts to identify overdue payments and initiate collections processes. Maintained detailed records of collection activity and account information. Conducted research on customers to ensure accurate contact information was on file. Drafted letters to delinquent customers to inform them of their past due balances. Negotiated payment plans with customers in order to bring accounts current. Payment Solutions Specialist, Streator Onized Credit Union, May 2019-August 2022 Streator, IL

Provided superior customer service by responding promptly to inquiries and resolving customer issues.

Assisted in developing training materials for new hires in the Collections Department. Identified potential problem accounts and developed plans of action to prevent delinquency. Maintained accurate records of all collections activities including communications with customers.

Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.

Verified accuracy of account information and documentation related to repossession orders. Inspected and evaluated collateral prior to repossession. Adhered to state laws regarding repossessions, privacy rights, and other regulations. Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.

Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.

Collections Agent, Creditor Discount & Audit, September 2015-May 2019 Streator, IL

Researched customer accounts for any discrepancies or outstanding payments. Negotiated payment plans with customers to ensure timely repayment of debt. Conducted skip-tracing activities to locate delinquent customers. Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.

Processed payments through various methods such as credit cards, online banking and cash transactions.

Created repayment plans based on account holders' financial status and repayment abilities. Followed fair debt practices and regulatory guidelines when managing collections process. EDUCATION AND TRAINING

Some College (No Degree)

Business, Joliet Junior College, Joliet IL

ACTIVITIES AND HONORS

Proud Mom of 2 boys and 3 fur babies

Travel as much as possible with a bucket list of destinations. Reader and thrill seeker