Account Specialist with Payment Processing Expertise
Resume:
Nakita Mensah
Midfield, AL *****
Summary
●Detail-oriented and results-driven Account Specialist with over three years of experience in full-cycle payment processing, invoice verification, and financial reconciliation within high-volume manufacturing and service environments.
●Proven track record of maintaining billing accuracy, supporting audit readiness, and delivering exceptional customer service.
●Managed full-cycle payment processing including invoice verification, data entry, and reconciliation to support timely and accurate financial transactions within a high-volume manufacturing environment.
●Skilled in data entry, report generation, and cross-functional collaboration with procurement, logistics, and finance teams.
●Strong analytical and organizational abilities with a commitment to process improvement and efficient resolution of payment-related inquiries.
●Experienced in customer support leadership, adept at managing teams and enhancing service operations.
Education
●High School Diploma, Wenonah High School, 2003
●High School in Medical Billing and Coding, Virginia College, 2010
Work Experience
Account Specialist
Altec Industries Nov 2021-Jan 2025
●Managed full-cycle payment processing including invoice verification, data entry, and reconciliation to support timely and accurate financial transactions within a high-volume manufacturing environment.
●Conducted daily invoice reviews to ensure billing accuracy and compliance with internal controls and vendor agreements.
●Performed bank deposits and reconciliations, maintaining accurate financial records and supporting internal and external audit readiness.
●Delivered consistent customer support, addressing and resolving payment-related inquiries and complaints professionally and promptly.
●Generated and submitted daily and monthly reports for accounting and operations teams, aiding financial analysis and decision-making.
●Assisted with loan payment processing and account tracking, ensuring compliance with payment schedules and resolving discrepancies.
●Provided general administrative support including file management, internal communications, and cross-functional coordination with departments such as procurement, logistics, and finance.
●Demonstrated strong analytical and organizational skills, ensuring smooth processing of complex transactions and contributing to process improvements.
Customer Support Specialist II
Spire Energy-Birmingham, Alabama Jun 2021-Sep 2021
●Maintaining a positive, empathetic, and professional attitude toward customers
●Responding promptly to customer inquiries.
●Communicating with customers through various channels.
●Acknowledging and resolving customer complaints.
●Knowing our products inside and out in order to answer questions.
●Processing orders, forms, applications, and requests.
●Keeping records of customer interactions, transactions, comments, and complaints.
●Communicating and coordinating with colleagues as necessary.
●Providing feedback on the efficiency of the customer service process.
●Managing a team of junior customer service representatives
Claims Representative (Contracted)
Allstate Corporation - Birmingham, Alabama Nov 2020 – Aug 2021
●Answered calls in an inbound call center (Averaging 100-150 calls daily).
●Processed and assisted customers with their concerns/issues related to their automobile claims.
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