Operations-Focused Administrative Professional

Experience

Self Employed Austin, TX

Stay at Home Mom 06/2024 - Present

Manage household scheduling, budgeting and multitasking responsibilities while raising a child. Maintain organized daily routines, appointments and priorities independently. Priority Select Austin, TX

Amazon Delivery Associate 11/2023 - 06/2024

Safely operated company vehicle to deliver packages on time across assigned routes. Verified deliveries through electronic tracking systems and obtained customer confirmations. Maintained accurate delivery logs, followed safety protocols and ensured excellent customer service. Kona Ice Austin, TX

Customer Service Representative 03/2022 - 03/2023 Processed cash handling and mobile payments while maintaining 100% accuracy. Scheduled routes, tracked event inventory and organized daily reports for management. Neubus, Inc. Austin, TX

Production Clerk 05/2021 - 03/2022

Entered and verified confidential records with accuracy and attention to detail. Maintained organized databases supporting state and local government contracts. ShopLC Global Inc. Austin, TX

Customer Service Representative 08/2020 - 01/2021 Handled high-volume inbound and outbound calls to assist customers with orders, billing and account updates. Accurately entered and maintained customer and payment information in company systems. Ensured confidentiality and professionalism while resolving issues and processing transactions. Petco Pflugerville, TX

Guest Experience Specialist 05/2019 - 12/2019

Entered sales and inventory data accurately to maintain organized store records. Assisted customers with purchases and payment inquiries. Supported daily operations through teamwork, time management, and efficient recordkeeping. Skills

Records Management, Organization, Scheduling, Communication, Accuracy and Attention to Detail, Data Entry Education

Success High School Round Rock, TX

High School Diploma 02/2018

Certificates

Certified Bookkeeper, Certified Payroll Specialist Sofia Clinton

(254) 421 - 1954 **************@*****.*** Austin, TX