Operations Support Assistant Remote USA Candidate

Melisa Rios

Melisa_liesette.rios@hotmailcom

Qualifications Summary: I possess a valuable customer service skill set which allows me to transition to a vast array of customer support roles

Objective: To obtain further knowledge and insight into the field of administrative support.

Software Proficiency:

PeopleSoft, ADP, SAP, Excel, Paycom - Accounting and Payroll

Patient Now, Novartis, AthenaOne - Medical Billing

MS Office Suite, Word, Kronos, Acorde’, Excel - Clerical Admin

WordPerfect, Yardi, On-Site, ALN, Madison-CRM, E-Verify, 411-Criminal - Recruitment and Leasing

Job Experience:

Texas Works Advisor II (Health and Human Services Commission)

2022 – 2024

Process claims for state and federal benefits on secure government platform using various computer templates, Arrange client meeting to discuss benefits eligibility, Document communication between claims processes to include verbal and written statements, Secure sensitive and proprietary information.

Collections Associate (Bridgecrest Financial)

2021 – 2022

Process payments through direct electronic debit, Schedule promise-to-pay direct debit payment arrangements, Maintain focus on extended overdue accounts, Run reports to reveal customer delinquency loans for charge-off, Make out-bound calls to customers to discuss loan reconciliation.

CSR - Office Associate (Wal-Mart, Inc)

2019 - 2021

Assist cash office staff with cash till count deposit, Provide product detail to our customers, first and foremost, Arrange product, stock, promote sales, Perform POS transactions; product return, price override, price match, check cashing, money order, store card, credit card loading, money gram sending/receiving.

CSR – Online Banker (Xerox Corporation – Union Bank)

2018 - 2019

Process incoming requests for account transactions; direct money transfers, wire transfers, Provide guidance to performing personal transactions, Advise on methods to secure and extend savings by placing personal funds into a high yielding account, Creating new accounts for clients requests, Guide account holders through various digital banking platforms and features.

Office Assistant (As Good As New, LLC DFW)

2017 - 2018

Engage with customer via in-bound and out-bound calls, Perform data entry and transfer of customer personal profile data, research competitive pricing via Angie's List, Home Advisors, etc., Prepare cost estimate for work site bid approval, Discuss final installation estimate and Prepare for Installation.

Scheduling Assistant (Anthony Tran, MD, FACS.)

2017 - 2017

Transcribe and relay messages for medical staff, Schedule and Confirm appointments, Verification of patient insurance coverage, Maintain new and existing file, Perform data entry, file scanning, faxing.

Online Order Attendant (Kid to Kid)

2014 - 2016

Place in-house and online uniform orders, Assemble single and bulk online orders, Manage sales floor layout, Run POS terminal reports, Advertise store sales on local neighborhood outlets.

HR Assistant (Ad-A-Staff)

2015 - 2016

Perform data entry, process and arrange new hire interviews and new hire paperwork, Document current employee work location, and branch codes onto company spreadsheet, Review and process payroll corrections and update data profile.

Recruiting Associate (ASAP Personnel)

Leasing Receptionist (ASAP Personnel)

2014 - 2015

Make out-bound calls to property management to inquire about open vacancies, Contact applicants to secure vacancy hires, Prepare new-hire packets, Gather ID verification, Perform online background check, Schedule background drug screening.

Accept incoming calls, Route messages, Coordinate property tours, Gather identification for property tours, Maintain front end; visitor log book, phones, scanning, photocopy, faxing.

Accounts Payable Clerk (S J Louis Construction of Texas)

2013 - 2014

Make in-bound and out-bound calls to supply vendors, Process online order adjustments, Maintain log book for vendor statements, invoices, company purchase orders, bill-of-sales, Perform online searches for supply costs, Run daily reports, Perform ten-key (sight, touch), data entry, indexing, scanning.

Accounts Receivable Clerk (C & J Energy Services)

2012 – 2013

Process electronic payments for field work; fuel, oil, gas, Enter field work hours and expenditures; fuel, meals, overnight stays, Generate customer invoices to aid in resolving discrepancies, Make out-bound calls to resolve matters with suppliers, Maintain supply chain logs, Provide back-up for front-end clerk.

Education:

Accounting Principles, Coastal Bend College - Beeville, TX 1982 - 1984

Obtained Skills:

Data entry

Spreadsheet and Query Runs

MS Office Software; Excel, Word, Outlook

Contact this candidate