Loan Operations & QA Leader - Mortgage Servicing Expert

BOBBY SIMONS

**** ************ **., *****, ** ***54

512-***-**** • ***********@*****.*** • linkedin.com/in/bobby-simons SUMMARY

A committed and innovative loan operations, quality assurance leader and property management professional with a proven track record of driving results and maintaining accountability in a performance-oriented culture among a group of diverse and talented individuals. Recognized for having healthy personal accountability for results, commitment to teamwork in support of the company’s success, adherence to ethical business practices, and the ability to prioritize and drive actions to closure.

AREA OF EXPERTISE

Mortgage Servicing, Account Management, Business Process Improvement, Operations, Underwriting, Critical Thinking, Strategic Leadership, Communication, Ethical Conduct, Performance Management, Change Management, Analytical, Loan Operations, Relationship Development, Accuracy, Contract Management, Negotiations, Compliance SKILLS

QA Analysis, Process Management, Coaching, Mentoring, Root Cause Analysis, Service Level Agreements (SLA), Reporting, Confidentiality, Quality Control, Time Management, Key Performance Indicators (KPIs), Property Management, Real Estate Law, Escrow Procedure, Documentation, Agile Methodologies, Gap Analysis, Identify Trends, Regulatory Compliance

TECHNICAL COMPETENCY

Microsoft Office, Word, Excel, Outlook, PowerPoint, LPS/Black Knight, LSAMS, iVendor, Oasis, TMO, Equator, P260, XactPRM, HomeTracker, SSE, LAFA, LAMP

EDUCATION

West Texas A&M University: Bachelor of Arts, Mass Communication EXPERIENCE

Rocket Mortgage Advisor (NMLS # 175578) 6/2024 – Present

• Conduct detailed reviews of loan applications, disclosures, and documentation to verify accuracy, completeness, and compliance with underwriting and regulatory guidelines.

• Provide expert guidance to clients on loan options, rates, and terms, ensuring full transparency and adherence to Truth in Lending (TILA), RESPA, and Fair Lending requirements.

• Collaborate with underwriting, processing, and quality assurance teams to resolve discrepancies, mitigate compliance risks, and uphold data integrity throughout the loan cycle. MCS (Mortgage Contracting Services) FHA Asset Coordinator 10/2024 – 5/2025

• Manage a portfolio of FHA files and prepare properties for conveyance to HUD.

• Negotiate with 3rd-party vendors and service providers to achieve the most cost effective solutions to repair properties and bring homes to acceptable conveyance condition.

• Consistently met monthly conveyance goals and exceeded targets by over 100% for two consecutive months.

• Negotiated with 3rd-party vendors and service providers to achieve the most competitive rates possible and evaluate performance to ensure compliance with service level agreements and contractual obligations. Recaro Aircraft Seating Logistics Quality Inspector 2/2024 – 10/2024

• Inspected incoming aircraft seating components for defects and ensured compliance with quality standards.

• Logged received parts into inventory management system and directed materials to storage or production based on assembly needs.

• Documented and reported all quality issues; coordinated with manufacturers for replacements.

• Verified order accuracy by reconciling shipments against purchase orders; recorded and addressed any discrepancies.

• Maintained accurate warehouse records and ensured a clean, organized environment to promote safety and operational efficiency.

Keller Williams Real Estate Agent / Residential Property Investor 5/2023 – 10/2024

• Successfully closed 10 residential real estate transactions, overseeing the full sales cycle from property acquisition to closing.

• Specialized in property flipping, including identifying undervalued homes, managing renovations, and executing profitable resale strategies.

• Conducted market analysis to evaluate property value, set competitive pricing, and drive marketing campaigns.

• Coordinated with contractors, inspectors, and legal professionals to ensure timely project completion and compliance.

• Achieved an average ROI of 25% per flipped property through strategic improvements and effective sales execution.

PennyMac FHA Asset Manager – OJTC Certified 9/2020 – 5/2023

• Manage the organizations portfolio of FHA files and prepare properties for conveyance to HUD.

• Negotiate with 3rd-party vendors and service providers to achieve the most cost effective solutions to repair properties and bring homes to acceptable conveyance condition.

• Monitoring an average of 500 properties while achieving top performer status in cost savings within the department (Produced over $1MM in cost savings in two consecutive years. Top performer in company for 2021 and 2022 with $1.3MM generated in 2021 and $1.7MM generated in 2022. As of May 2023 generated a total $320K to be positioned as top producer at time of separation from company).

• Compile department statistics to provide to the executive team so that weekly, monthly, quarterly and annual goals of the department are tracked for performance metrics.

• Certified as On the Job Trainer Coach where served as trainer of onboarding employees and current employees to assist in teaching of strategies, regulations and tactics to successfully perform Asset Management duties. Altisource Property Management Quality Control/Procedure Writer 3/2019 – 9/2020

• Curates and maintains custom reports for quantitative analysis on quality control reviews and delivers the presentation to senior leadership/stakeholders.

• Ensures appropriate controls are in place to adhere to company, state and federal compliance along with minimizing timelines by streamlining procedures and processes SLA guidelines.

• Monitoring an average of 1K monthly property management/preservation work orders from creation to completion to ensure all services are completed within SLA and that orders follow company guidelines.

• Authored and edit library of standard operations procedures (SOP) to support the training and development of 25 property managers and make certain procedures are clear and concise. The SOP is available to 125 staff members.

Nationstar Mortgage FHA Property Preservation Management 5/2015 - 11/2018

• Achieved 112% of department profit goals leveraging strong leadership and successfully negotiation tactics with vendors, attorneys, and city inspectors.

• Serving as a subject matter expert (SME) in management compliance with complex building codes, city regulations, and educating the team on how to avoid costly fees and reduce client expenses.

• Negotiated with 3rd-party vendors and service providers to achieve the most competitive rates possible and evaluate performance to ensure compliance with service level agreements and contractual obligations.

• Serve as 1st point-of-contact (POC) delivering best in class customer service resulting in the resolution of client issues and increasing client satisfaction that promotes brand loyalty. Nationstar Mortgage Escrow Analyst, Vendor Management 4/2012 - 5/2015

• Mentored, trained and led a diverse team of 6 while managing an escrow portfolio comprised of $1.1M in loans valued at gross amount of $312B.

• Collaborated along with 10 department managers to deliver accurate data analysis and reporting to managers.

• Curated 5 new standard procedures and processing for the company that ensured compliance with CFPB regulations state and federal regulations resulting in saving the company from fines by the government.

• Evaluated vendor compliance status and alignment with SLAs, reconciling any discrepancies or deviations resulting in a savings of 25%.

Nationstar Mortgage Communications Analyst 8/2009 - 4/2012

• Reviewed and graded the performance scorecards of individual customer service and sales professionals, leveraging knowledge to collaborate with training departments to improve employee performance.

• Successfully managed the review and adoption of communications data management and business intelligence activities to provide real-time results on productivity and effectiveness.

• Coordinated with various departments to ensure the successful implementation of change management course corrections based on the analytical resources provided. Geico Insurance Insurance Counselor, Underwriter 9/2007 - 8/2009

• Engaged 375 clients on a weekly basis, leveraging marketing and sales tactics to upsell additional coverage, improve company sales, and profits.

• Recognized as a powerful influencer, leveraging experience in 1-on-1 communications and public speaking skills.

• Served as an essential resource in breaking down complex issues and reiterating them in palatable comprehensive answers policyholders could understand and comply with.

• Maintained state and federal requirements in the sales and management of insurance policies and procedures.

• Determined risk acceptability, pricing, coverage, terms and conditions within defined limits of authority and underwriting guidelines.

• Prepared routine statistical reports for management and clients to ensure competitive analysis. Countrywide Home Loan Senior Loan Officer 4/2006 - 8/2007

• Continuously maintained thorough knowledge of all lending programs, policies, procedures and regulatory requirements increasing loan sales, closing an average of 120 loans YOY, totaling more than $12M in revenue.

• Communicated nuances of loan management with clients on complex financial, loan, and mortgage concepts, resolving client needs and promoting the optimal levels of customer satisfaction.

• Performed timely reviews of trend reports to alleviate potential customer impact issues. COMMUNITY & PROFESSIONAL MEMBERSHIP

President of the Lampasas Lions Club, President of the Allen Lions Club, Program Director for the Hereford Lions Club

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