Compassionate Customer Service Professional Resume

Tatianna Wilson

**** * ******** ******, ************, PA 19119 267-***-**** ***************@*****.***

OBJECTIVE

Dedicated customer service specialist with strong problem-solving skills and a passion for enhancing client satisfaction. Seeking to bring exceptional communication and conflict-resolution abilities.

EMPLOYMENT EXPERIENCE

November 2023- Present Jefferson Methodist Hospital Philadelphia, PA

Lead/Host

•Ensured food is prepared correctly and to quality standards, checking food, plating, and temperature.

•Monitor food temperatures, hygiene and sanitation.

•Maintain inventory records, delegate task, monitor breaks, and minimize overtime.

•Ensure equipment is clean and working properly, report an issue if not.

•Assist guests and handle critical issues. I train new staff in the proper use of tools and tasks. I committed concerns, suggestions, and feedback to management.

•Delivered trey meals to patients.

March 2018 – May 2019 Hahnemann Hospital Philadelphia, PA

Patient Access Representative

•Greeting and assisting patients, visitors, and healthcare providers in a professional manner. Register patients, collect demographic and insurance information, and verify eligibility.

•Address patient inquiries regarding insurance coverage, billing, and services. Update and maintain accurate patient records in the system.

•Schedule, reschedule, and confirm patient appointments.

•Obtain and process patient authorization, referrals, and pre-certifications as required.

•Collect co-pays, deductibles, and other payments, ensuring accurate financial records.

Maintain patient confidentiality and comply with HIPPA regulations.

March 2017 – February 2018 American specialty health Remote

Customer service rep

•Respond to customer inquiries via phone, email, chat, or in-person. Provide accurate information about products, services, and company policies.

•Handle and resolve customer complaints in a professional and timely manner. Process orders, returns, and refunds as needed.

•Maintain customer records and update databases with relevant information. Collaborate with internal teams to address customer concerns and improve service.

•Identify opportunities to enhance customer experience and suggest improvements.

•Meet performance targets such as response time, customer satisfaction, and resolution rate.

EDUCATION

June 2010, H.S. Diploma Simon Gratz High School Philadelphia, PA

December 2021 Aseptic Technical Solutions Philadelphia, PA

SKILLS/TRAINIG

•Excellent written, and verbal communication skills.

•Word processing; all Microsoft Office Applications.

•Billing analysis

•Dedicated in building rapport with clients/co-workers, empathetic, compassionate, attentive and engaging with all clients, family, and staff members.

•Ability to multitask, stay organized, and work in a fast-paced environment.

References furnished upon request.

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