Entrepreneurial Childcare & Cleaning Professional
Resume:
Shanel Cochrane
Saint Paul, MN *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Business Owner, Childcare Provider
Grace Full-Service Cleaning LLC
June 2019 to Present
My cleaning service business I just started I offer these services:
• Residential, events/celebrations, commercial, turnovers, after construction house cleanup, laundry, etc.
• I will organize an area
• I will redecorate/rearrange living areas
all children and staff
Shanel's Childcare-Saint Paul, MN
August 2006 to Present
Saint Paul, MN
• Cleaned and maintained daycare area in order to ensure the safety of all children and staff.
• Transported children to medical appointments and maintained treatment plans requiring excellent attention to detail.
• Cared for and taught 8 kids a day taking care to develop age appropriate skills using play and encouragement.
• Prepared 3 meals a day using a food pyramid for the basis for menu planning.
• Communicated effectively with parents to relay daily reports and address incidents. SR Resolution & Dispute Specialist
Target Enterprise Services (Remote)-Maplewood, MN
October 2021 to November 2023
I worked from home forTarget RedCard credit and debit Services, I resolved cardholder disputes for up to 50+ guests a day, one call resolves, if I was unable to resolve the issue on the intake call. I had to open a dispute case and put in my casework queue to be researched and worked on my AUX/ Off phone time. I resolved casework through systems: Avaya, Mastercom, SAP, Verifi, Innovis, SalesForce, Accertify, etc. I also did intake calls for debit card fraud.
Operator
Shanel's Childcare-Woodbury, MN
April 2018 to September 2018
• Processed orders for arrangements over the phone and face to face.
• Sanitized and prepared fruit to be used in arrangements using different types of equipment, dip fruits, etc. made arrangements, packaged them and placed them to go out for delivery.
• Cleaned whole store, break down cash register and process inventory counts, accurately.
• Delivered arrangements as needed to meet customer deadlines and ensure customer satisfaction. Outbound Credit Collection Representative
Shanel's Childcare-Saint Paul, MN
September 2013 to June 2014
• Completed 80 to 150 outbound calls to customers regarding outstanding invoices requiring excellent computer and communication skills to quickly provide accurate information to customers.
• Set up pay arrangements and processed past due payments quickly and accurately.
• Answered questions regarding services and resources available through Xcel based on client needs and situations.
Breakfast Attendant
Shanel's Childcare-Roseville, MN
May 2013 to September 2013
• Setup and stocked breakfast bar, prepared breakfast and served up to 400 guest a morning,
• Restocked food and coffee as needed, tore breakfast bar down, washed and sanitized
• Ensured a clean and sanitized breakfast area by washing down tables and chairs, vacuuming carpet, and mopping floor in breakfast area and kitchen
• Closed area by locking cabinets, cleaning machines, and ensuring area was prepared for the next event / breakfast.
Residential House Cleaner
S&L Home Care Services, Inc-Saint Paul, MN
October 2012 to December 2012
• Cleaned 3-5 houses throughout the Twin Cities requiring good communication with clients and attention to detail in order to ensure satisfied customers.
• Dusted, swept, mopped, and organized people's belongings in residential homes. Food Production Worker
CSM Bakery-Eagan, MN
May 2012 to May 2012
• Fold pastries on a conveyer belt for at least 4 hours a day requiring excellent attention to detail.
• Package product and assemble pallets of products for delivery on the shipping dock. Laundry Attendant/Resident Housekeeper
Little Sisters of the Poor-Saint Paul, MN
June 2006 to December 2006
• Sorted, washed/dried, folded/ironed and delivered clothing for at least 60 residents a day.
• Cleaned, dusted, swept, and mopped rooms in order to ensure safety and cleanliness. Customer Service Associate
Micheal's Craft Store-Woodbury, MN
2005 to June 2005
• Greeted 50-100 people in a day in a busy retail outlet requiring excellent customer service skills.
• Processed cash and credit transactions and accurately completed closing paperwork nightly.
• Served as craft room assistant hosting groups and facilitating projects in store.
• Unloaded merchandise from trucks and stocked merchandise on shelves for quick customer
• Organized Merchandise layouts according to Planogram.
• Maintained the cleanliness of the store through consistent cleaning and organizing of merchandise. Shift Supervisor
Brugger Bagel-Saint Paul, MN
October 2000 to January 2001
• Supervised and trained 10 crew members throughout shifts in a busy retail restaurant.
• Open/Closed the restaurant in a timely matter taking care to ensure store was presentable and prepared to meet the revenue goals for the day.
• Calculated daily overage food inventory/sales numbers and prepared bank deposits.
• Managed Store Assets and maintained a clean and sanitized store that consistently passed Department of Health inspections for food safety.
Education
High school or equivalent in Medical Assistant
Century College - White Bear Lake, MN
May 2018 to August 2018
Intro to Computers
Century College
2016
Medical Terminology
Century College - Saint Paul, MN
2014 to 2016
Business Management
Eastern Gateway Community College
Skills
• retail (Less than 1 year)
• Car wash
• Laundry
• Planograms
• Store Management Experience
• HIPAA
• Commercial Cleaning
• Training (Less than 1 year)
• Accounts receivable
• HIPAA (Less than 1 year)
• Hotel experience
• Cash register
• Customer service
• Medical terminology
• Menu Planning
• Upselling
• Childcare
• Medical Terminology (2 years)
• Merchandising
• Microsoft Word
• Sales
• Retail sales
• Food Safety
• Phlebotomy
• Shift management
• Kitchen experience
• Salesforce
• RECEPTIONIST (Less than 1 year)
• RETAIL SALES (Less than 1 year)
• Driving
• Microsoft Excel
• Night audit
• Customer Service (Less than 1 year)
• RETAIL MARKETING (Less than 1 year)
• Food Production
• SAP
• Meal Preparation
• Food Preparation
• Microsoft Office
• Venipuncture
• OFFICE MEDICAL (2 years)
• Supervising Experience
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Phlebotomy
August 2018 to August 2019
Draw blood, collect specimens, process specimens
Additional Information
Summary of Skills:
• Currently sharpening communication and customer service skills in the Empowered Call Center Training program offered at Twin Cities R!SE.
• Extensive experience delivering excellent customer service to guests face to face and by phone in retail and call center environments.
• Good computer skills with the proven ability to multitask between caller and computer to deliver exceptional customer service.
• Good understanding of medical terminology and HIPAA regulations for data privacy.
Contact this candidate