Insurance portal support, sales support representative, insurance enro

Rima Mehta Email : *************@*****.***

Nazareth PA

Having advanced computer skills and accounting knowledge coupled with data processing, data testing, payroll processing, customer service and data analysis experience, I am interested in applying with your company.. Education and Certification

Bachelor of Commerce, Gujarat University, Ahmedabad, India 1993 - 1996

Diploma in Computer Basics (Proficiency in excel- vlookup, pivot tables, formulas, word, powerpoint )

Diploma in Web Designing

Professional Experience

Concord Mgmt. Resources LLC, Chester, NJ (On site/remote) - April 2019 – Current Customer Service/Sales Support Representative/Operations Support Coordinator/Data Verification Specialist

Provided prompt, first call resolution to agents and group administrators, enrolled members for multiple health plans. Answered inquiries via phone and email regarding new business, enrollment, renewals, and online portal assistance

Monitor multiple email inboxes and efficiently triage incoming messages to the appropriate team members for prompt action

Quality audit review of quarterly new business and renewal rates via online quoting and enrollment system to ensure accuracy of rates and outputs

Auditing of all health plan materials (SPD, benefit summaries, member ID cards, etc.)

Supported health plan compliance requirements

o Audit, distribution, agent/employer support for annual 1094/1095 forms o Monthly OFAC reporting support

Processed new business, renewals, and day-to-day changes via the online portal

Cross trained to support various parts of the organization, including operations, administration, and sales

Provided health plan quotes to group administrators/agents

Assisting in auditing and rectifying monthly invoices for health plan subscriber

Portal and enrollment training to agents, group administrators and members Cays Inc., Assistant, (Remotely) Oct. 2017 – July 2018

Ran Background Checks (national and international) for new employees

Processed employee Payrolls on ADP system

Created, updated and managed employee Data on the ADP portal

Monitored, validated and gathered time cards on a weekly basis for all employees

Generated vendor invoices based on the rate and time data available

Managing and processing PTO data to maintain an up to date calculations for each employee

Employees time card management on Deloitte CWS (Contingent Workforce Service)

Renew Workers Compensation and General Liability insurance certificates on yearly basis for different projects all over the US

2

Harmon Face Values, Sales Associate, Gillete, NJ September 2016 to January 2017

Providing friendly, courteous and efficient service to customers

Responsible for cash register operations

Customer service to merchandising, store inventory and maintaining store signage and displays. Wall Greens, Customer Service Representative, Stirling, NJ July 2015 to September 2015

Providing friendly, courteous and efficient service to customers

Responsible for cash register operations

Customer service to merchandising, store inventory and maintaining store signage and displays.

Build relationships with customers to create a loyal client base for the latest trends and products in cosmetics LG Electronics India Pvt. Ltd, Sales Coordinator, Ahmedabad, India July 2002 to January 2007

Co-ordination of sales activities with area sales managers.

Processing of sales orders received from area sales managers, dealers/distributors on oracle ERP.

Preparation of daily sales reports, stock reports, target vs achievement reports, performance reports, communicating the performance reports to Area Sales Managers, Branch Manager.

Acquiring daily targets from the Area Sales Managers and follow up for acquiring targets.

Preparation of monthly sales and turnover reports.

Analysis of annual sales/turnover figures.

Preparation of monthly price lists and scheme circular Market Place, Data Analyst, Mumbai, India April 2001 - February 2002

Co-ordination with producer group in their production orders, their delivery schedules and exports to the U.S.A.

Analysis of each producer group‘s weekly production status.

Periodical graphical analysis of each producer group's production, delivery and financial turnover.

Spot checking of the goods ready for export.

Preparation of packing list.

CIFAR Pvt. Ltd., Research Manager, Ahmedabad, India December 1995 - May 2000

Financial Analysis of companies worldwide

To take charge of the assigned projects.

Finalization & sending out the project.

Training to junior colleagues in the team as a group leader.

Contact this candidate