Corporate Account Coordinator with 15+ Years Experience
Resume:
Teresa Hardy
Bastian, VA *****
******@***.***
Professional Summary
Detail-oriented Corporate Account Coordinator with 15+ years of experience in customer service and account management within the environmental sector. Proven track record of enhancing customer satisfaction through effective communication and problem resolution. Skilled in utilizing PeopleSoft software, collaborating with cross-functional teams, and implementing proactive measures to ensure client success. Demonstrated leadership in managing high volumes of inquiries while maintaining professionalism and empathy in challenging situations. Authorized to work in the US for any employer
Work Experience
Corporate Account Coordinator
Arcwood Environmental/Heritage Environmental-Indianapolis, IN August 2022 to Present
• Work remotely from Bastian, VA
• Single point of contact for corporate accounts.
• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction
• Ensure health & safety with customers and employees.
• Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner
• Utilized PeopleSoft software to accurately document customer interactions, update account information, and track issue resolution progress
• Collaborated with cross-functional teams including sales, technical support, and billing departments to escalate complex issues for prompt resolution
• Assisted customers in navigating self-service tools such as online portals or knowledge bases to empower them with self-help options
• Managed a high volume of incoming emails, calls or messages while maintaining quality standards for response time and issue resolution
• Demonstrated strong communication skills by actively listening to customers' concerns, asking clarifying questions when needed, and providing clear instructions or explanations as necessary
• Participated in regular team meetings to stay updated on product updates, industry trends, and share knowledge with colleagues
• Collaborated with the QA team during testing phases of PeopleSoft before release to identify potential bugs or usability issues that could impact the overall user experience
• Maintained a positive attitude and professional demeanor even in challenging situations to de-escalate tense interactions with upset customers
• Implemented proactive measures such as sending follow-up emails or making courtesy calls to ensure customer satisfaction after issue resolution
• Participated in ongoing training sessions or workshops to enhance product knowledge, stay updated on industry trends, and improve customer service skills
• Provided technical assistance by guiding customers through troubleshooting steps over the phone or via remote desktop tools when necessary
• Demonstrated adaptability by quickly learning new software systems/tools introduced into the customer support workflow
• Maintained up-to-date knowledge of company policies, product updates, and industry regulations to provide accurate information to customers
• Contributed to team success by actively participating in team-building activities and fostering a positive work environment
• Managed upset customers with patience and empathy while working towards a mutually satisfactory resolution
• Collaborated with the billing department to resolve payment-related issues, process refunds, or address billing discrepancies for customers
• Demonstrated strong organizational skills by effectively prioritizing tasks based on urgency and impact on customer satisfaction
Assistant Transportation Manager
Heritage Transportation-Benton, AR
November 2021 to July 2022
• Implemented comprehensive transportation safety programs to ensure compliance with industry regulations and minimize accidents
• Certified Smith System Trainer and conducted Smith System training sessions for drivers on defensive driving techniques, accident prevention strategies, and emergency procedures
• Collaborated with maintenance department to develop preventive maintenance schedules for vehicles to ensure optimal performance and reduce breakdowns on the road
• Implemented incident reporting protocols to capture accurate data on accidents or injuries occurring during transportation operations
• Conducted investigations into accidents or incidents involving company vehicles or personnel ensuring thorough documentation of findings and implementation of corrective actions
• Maintained up-to-date knowledge of federal/state regulations related to transportation safety standards including Hours-of-Service (HOS) rules for commercial drivers Dispatcher/Driver
Heritage Transportation/Rineco Chemical-Benton, AR January 2018 to November 2021
• Coordinated and dispatched a fleet of 20 vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via phone to provide updates on traffic conditions, route changes, or customer requests
• Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record- keeping purposes
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
• Collaborated with other departments such as sales, customer service, and logistics to resolve any issues related to order fulfillment or transportation logistics Administrative Assistant
Rineco Chemical Industries-Benton, AR
January 2017 to December 2017
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately Administrative Assistant II
Williams Companies/Access Midstream-Shreveport, LA March 2013 to November 2016
Procured requisitions, managed calendars, scheduled meetings, handled correspondence, and maintained files.coordinated travel, ordered office supplies, answered phones, greeted visitors, and provided general administrative support to ensure office efficiency and smooth operations. Loan Processor
Willis-Knighton Federal Credit Union-Shreveport, LA March 2012 to March 2013
Gathered, verified, and organized financial documents for a loan application, acting as the intermediary with the loan officer. Key duties included collecting applicant information like bank statements and tax returns, checking the accuracy of the application, ensuring compliance with regulations, and communicating with other parties to prepare the file for the loan officer to review. Teller
Willis-Knighton Federal Credit Union-Shreveport, LA April 2010 to March 2012
Processed member transactions (deposits, withdrawals, loan payments), opened accounts, balanced the cash drawer, verified documents, identified fraudulent activity, and promoted credit union services. Ensured accuracy, maintained confidentiality, provided excellent customer service, and adhered to security and operational procedures to serve credit union members effectively. Education
Family Science (Associate)
Brigham Young University-Idaho-Rexburg, ID
1993 to 1995
Diploma
Timpview High School-Provo, UT
1989 to 1992
Skills
• Productivity software
• Calendar management
• Confidential information handling
• SharePoint
• Faxing
• Hazmat (3 years)
• Customer complaint resolution
• Spreadsheet filtering
• Data sorting
• Windows
• Meeting scheduling
• Office supply management
• Banking (6 years)
• Report preparation
• Phone answering
• Customer Service Skills (10+ years)
• Organizational skills
• Microsoft Excel (3 years)
• File organization
• Administrative experience within retail industry
• Data Entry (6 years)
• Office equipment routine maintenance
• Correspondence management
• Time management
• Communication skills
• Administrative Skills (4 years)
• Customer inquiry handling
• Mail processing
• Microsoft Word (10+ years)
• Photocopying
• Account management
• Attention to detail
• Clerical (6 years)
• Microsoft Office (3 years)
• Providing product information
• Zoom
• Office management
• Experience with children
• Administrative experience - Administrative experience (11-15 years)
• Spreadsheet design
• Event planning
• Greeting customers
• Travel scheduling
• Invoice processing
• Microsoft Outlook
• Microsoft Teams
• Filing (10+ years)
• Customer service
• Leadership
• Scanning
• Order assistance
Languages
• English
Certifications and Licenses
Driver's License
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