Bilingual Customer Experience Professional with Security Background

Sonia Reyes

Phoenix, AZ *****

n *************.**@*****.*** n 623-***-****

Authorized to work in the U.S. for any employer Willing to relocate Professional Summary

Motivated and bilingual professional with experience in customer service, data entry, sales, and security operations. Skilled at multitasking in fast-paced environments, maintaining strong attention to detail, and providing exceptional client experiences. Recognized for reliability, teamwork, and clear communication in both English and Spanish.

Work Experience

Security Guard — Pride Group, Tempe, AZ

Aug 2022 – Present

Ensure the safety and security of guests by conducting bag checks and monitoring event areas. Provide assistance and directions to visitors while maintaining a professional demeanor. Collaborate with event staff to enforce safety regulations and manage large crowds efficiently. Data Entry Clerk — JPMorgan Chase (via Manpower Staffing), Tempe, AZ Jun 2025 – Nov 2025

Process paperwork and enter data accurately using specialized software. Maintain confidentiality and ensure compliance with corporate data handling standards. Behavioral Health Technician — Centria Healthcare, Tempe, AZ Apr 2024 – Jun 2025

Supported patient care under supervision, implementing behavioral treatment plans. Monitored progress and maintained accurate client documentation. Automotive Sales Professional — Camelback Lincoln, Phoenix, AZ Mar 2023 – Apr 2024

Contacted potential leads, scheduled appointments, and provided product demonstrations. Delivered personalized customer service and explained financing options to clients. Consistently met or exceeded monthly sales goals.

Lot Attendant — Earnhardt Auto Centers, Chandler, AZ Feb 2022 – Mar 2023

Moved and parked vehicles within the service area to optimize efficiency. Provided valet assistance and maintained lot organization.

Server — Barro’s Pizza, Tempe, AZ

Jul 2019 – Feb 2022

Took customer orders in person and by phone with accuracy and professionalism. Maintained a clean and organized dining environment while ensuring customer satisfaction. Education

Diploma, Automotive Technology

UEI College

High School Diploma

Marcos De Niza High School, Tempe, AZ (May 2022)

Skills

Customer Service & Communication, Data Entry & Microsoft Office (Word, Excel), Cash Handling & POS Operation, Inventory & Supply Chain Management, Time Management & Organization, Sales & Upselling Techniques, Security & Surveillance Operations, Bilingual: English and Spanish. Certifications & Licenses

• Sales Excellence Certification, Berkshire Hathaway Automotive (Apr 2024 – Present)

• Arizona Class D Security Guard Card

• Driver’s License (Non-CDL Class C)

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