Versatile Administrative and Customer Service Leader
Resume:
Priscilla Choquette *** Spade Leaf Blvd #***
Hendersonville, TN 37075
******************@*****.***
EXPERIENCE
Profile
A diligent, detail-oriented, heart-driven, and versatile professional with a vast background of 35+ years expanding over customer service, marketing, accounting, child education, personnel benefit management, and administrative management. Possess exceptional expertise in dealing with clients, resolving their queries, determining their needs, and devising plans to attract customers in accordance with the analyzed results. Adept at guiding customers about the products and services of an organization, processing their orders, and escalating their complaints to a wide range of communication channels. A highly organized and adaptable individual seeking to pursue the challenging career of a remote-based customer service professional. Professional traits include leadership, determination, a strong analytical mindset, and excellent interpersonal skills. Career Highlights
● Served as the Founder of the Play Palace Learning Center Family Child Care and Silliman AfterSchool Program and assisted children with their learning needs.
● Center Director and new business builder at KiddyKare Childcare Center, devised lesson plans while hiring and training the teaching staff.
● Directed a 10-month Preschool program for 20 children, and a 10- month Afterschool program for 60 children, and a one-week Vacation Club for 50 children, as well as a Camp Manager for a 9-week summer camp for 180 children and 27 staff, for 15 years.
● Achieved NAEYC Accreditation for Sterling House Preschool 7/2011
● Evaluated CT PCT and PAF lesson plans and assessments of children and staff in the classroom.
Professional Acumen
Customer Service
● Received clients’ complaints and order requests and handled them in an effective and timely manner.
● Identified clients’ needs to achieve the maximum level of client satisfaction.
● Fostered trustworthy and reliable connections with clients with the use of effective communication channels.
● Provided customers with the right information they needed by using accurate tools.
Training and Development
● Train adult learners virtually to gain a Child Development Associate
(CDA) certification
● Offered training to teachers, students, and parents attending all programs.
SKILLS
Self Starter /Autonomous
Effective Time Management
Ability to Work in a Team
Tutoring: Elementary Math,
English, Science
Ability to Work under
Pressure
Customer Relationship
Management
Provides Heart Driven Service
Budget Creation
Business Development
Ability to Use Positive
Language
Active Listening
Decision Making / Problem
Solving / Proactive
Openness to Feedback
Intercultural Fluency
CERTIFICATIONS
CT State Approved Head
Teacher Certification / 1994
CT State Approved Education
Consultant / 1994
Child Development Associate
Credential / 1995
CT Director’s Credential /
2015
● Conducted classes for adult students and covered the topics of Child Development Associate credential materials.
● Organized quarterly conferences and highlighted the topics of community interest.
● Devised plan to implement and utilize the parents’ and students’ engagement activities and increase their participation rate. Administration and Management
● Identified and secured funds from donors for the community events.
● Formulated program based on the student progress reports to assist students with their learning needs.
● Observed compliance with state-licensing regulations and NAEYC requirements.
● Prepared budget plans and reviewed the financial report on a monthly basis.
EDUCATION
● Argosy University, Phoenix, AZ— Master’s in Business Management - 2013
● Charter Oak CT State College -- Bachelor’s in Child Studies - 2010
● Housatonic Community College, Bridgeport, CT— Associate’s in Early Childhood Education - 2002
EMPLOYMENT HISTORY
● Founder at ABC’s of Early Childhood Education 2010 - Present
● Center Director and business startup at KiddyKare Childcare Center 3/2020-10/2021
● Child Development Director at Sterling House Child Development Center 1/2006-2/2020
● Director at Step-A-Way Nursery School 2001-2005
● Community Organizer at Unity Council 1996-2001
● Director at Silliman Memorial Baptist Church After School Program 1997-2001
● Homevisitor, payment processor, secretary at Saugatuck Outreach Nutrition Program 1992-1997
● Founder at Play Palace Learning Center Family Child Care 1987-1992
● Executive Secretary at Stauffer Chemical Company, Westport, CT 1982-1987
TECHNICAL EXPERTISE
Mac & Windows Platforms
Microsoft Office Suite (Teams)
Google Drive
Quicken Finance Personal
Open Office Programs
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