Insurance Admin & Customer Service Specialist

BRIELLE PRINZ

SUMMARY

A customer-focused insurance professional, adept in office administration and processing, eager to assist others with enthusiasm and integrity.

WORK EXPERIENCE

Supported high call volumes and providing accurate and timely assistance to customers, enhancing customer satisfaction.

Proficient with multiple CRM softwares, data entry and data management. Guided customers through claim procedures, providing clear communication and accurate document processing.

Ensured accurate records and reporting for intermittent FMLA hours for employees. Provided support as a team lead, to team members by answering questions and clarifying procedures.

Applied knowledge of state and federal laws to insurance inquiries Ensured accurate medical coding on claims (ex. ICD 10 and CPT) and coordinated with medical providers to assist in the clam processing. The Hartford Insurance Company - Senior Customer Service Representative April 2018-Present Clinton Polley Insurance Brokers - Assistant Account Manager Promptly responded to customer inquiries while maintaining high customer focus. Proficient in multiple CRM softwares, data entry and data entry and data management. Effectively managed projects, coordinated tasks, and handled administrative duties to ensure smooth operations and timely deliverables.

Reviewed audits and efficiently handled disputes to ensure accuracy and timely resolutions. Processed endorsement requests and policy change requests with attention to detail and company standards.

Managed policies, billing, cancellation and reinstatement notices. Coordinated claims including reporting and coordinating with clients and adjusters. June 2016-February 2019

3847 Yellowstone Ln, El Dorado Hills, Ca, 95762 • 916-***-**** • *************@*****.*** Treat America - Office Administration September 2012-October 2015 Ensure efficient and timely processing of payroll, maintaining accuracy and compliance with organizational standards.

Reconciled invoices and managed accounts payable to ensure accurate financial records and timely vendor payments.

Streamlined daily operations through inventory management and vendor collaboration. Fostered positive customer interactions enhancing customer experience and relationships. BRIELLE PRINZ

EDUCATION

Attend - Folsom Lake College

Graduate - Shenandoah High School

SKILL SUMMARY

Programs:

Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Quickbooks. Customer Relationship Management (CRM): Skilled in adapting to company specific CRM programs.

Canva: Proficient in utilizing Canva for visually engaging designs. Professional Profile:

Team Leadership: Experienced in training and mentoring staff members to improve performance and foster a collaborative environment. Productivity: Strong ability to manage workloads, organize and prioritize effectively to meet deadlines in a fast-paced work environment.

Service-First Approach: Prioritize exceptional customer service, follow up, and follow through. Communication Driven: Demonstrate effective communication skills with clients and team members, ensuring clarity, trust and strong collaboration. Detail Oriented: Strong attention to detail and ability to multi-task effectively in fast paced environments ensuring accuracy across tasks.

3847 Yellowstone Ln, El Dorado Hills, Ca, 95762 • 916-***-**** • *************@*****.***

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