Senior Administrative & HR Programs Specialist

JENNIFER B. WEST

**** ***** ********** ***, ******* Heights, MD 20743 202-***-****

**********@*******.*** U.S. Citizen

SUMMARY

Expert in: Administration ~ Human Resources ~ Finance ~ Staff Support ~ Government Travel ~ Payroll ~ T&A

Dependable professional with more than twenty years of federal experience providing administrative support, human resources, and management of day-to-day functions for a variety of highly esteemed organizations. Skilled in interpersonal relationship development to build rapport with customers, identify the issues, and find solutions and alternatives to problems that arise. Skilled in conducting research on human resource law, federal regulations, and agency policies with the ability to interpret and apply to common and/or complex situations, as needed. Engaging personality with the ability to collaborate and motivate colleagues.

KEY SKILL AREAS

●Active Listening Skills

●Advanced Microsoft

●Office Proficiency

●Customer Service

●Dedicated Team Player

●Energetic Work Attitude

●Exercises Good Judgment

●Good Written Communication

●Internet Research

●Human Resource Skills

●Logistics

●Maintains Strict Confidentiality

●Managing Telework Schedules

●Meticulous Attention to Detail

●New-Hire Orientation

●Organization & Communication Data Analysis

●Payroll Coding

●Personnel Security

●Proofreading

●GPPA

●Title 5 CFR

●Recruiting And Hiring

●Recruitment

●Staff Management & Leadership

●Strong Interpersonal Skills

●Strong Verbal Skills

●Time Management

Training And Development

EXPERIENCE

U.S. Department of Education OFO/EXO Washington, DC

Management & Program Analyst GS-343-12 June 2022 - Present 40 hrs. per week

Serves as a human resources liaison with ED's Office Management and Planning, and OFO's headquarters and regional offices concerning personnel related matters.

Provide authoritative guidance on recruitment, staffing and classification functions/activities ensuring established procedures are followed.

Reviews, analyzes, and interprets incoming human resources management requests and coordinates with stakeholders for required actions.

Assists management along with subject matter experts (SMEs) in development of job analysis to identify duties, job functions and competencies; and to help determine the appropriate title, series, and grade.

Create and submits personnel actions (SF-52) to include request of eligibles, pay actions, promotions, transfers, separations, retirements, etc.

Provide guidance using Code of Federal Regulations (Title 5 CFR) to interpret and apply human resources (recruitment, classification) law and regulations.

Utilize automated staffing systems such as (Monster, WTTS, FPPS, USA Staffing, etc.) to review applications/resumes and determine qualification and appointment eligibility.

Utilize automated staffing systems to perform recruitment and placement work to include preparation of job opportunity/vacancy announcements, and certificates of referral.

Provides a variety of computerized queries and reports using automated software (e.g., ORACLE/OIBEE/FPPS/USA Staffing, PeopleSoft, Quicktime, WebTA, and e-OPF, etc.).

Provide guidance on competitive, and non-competitive appointing authorities, recruitment, relocation, and retention (3Rs) incentives, and initiate student loan repayments.

Reviews, analyzes, and interprets incoming human resources management requests and coordinates with stakeholders for required actions.

Provides managers and employees with information and interpretations of the available federal hiring.

Participates in management meetings to contribute to discussions recruitment changes, turnover, position allocations/authorizations, and other issues impacting recruitment programs.

Responds to information requests, both orally and in writing, on personnel policy procedures and regulations that require a high degree of analytical and technical skill.

Recommends and develops systems for reporting, tracking, and managing OMP HRL's products and services.

Serves as backup timekeeper.

Performs human resources liaison duties to address personnel actions that are not always susceptible to direct observation and resolution, such as developing informational materials based on knowledge of internal operations, the agency human resources policies, budgetary constraints, and work priorities.

Smithsonian Institution National Museum of Natural History Washington, DC

Administrative Program Specialist (Personnel) GS-301-11 August 2019 - June 2022 40 hrs. per week

Draft certificates for various types of appointments (i.e., merit staffing, delegated examining, non-competitive authorities).

Prepare certificates of eligibles, adjudicate veterans' preference, and refer applicants in accordance with Federal rules and regulations, and NMNH policies.

Served as primary timekeeper and assisted with payroll issues

Establish rates of pay and prepare job offers.

Prepare all personnel actions for processing and inputs data to produce the SF-50, for the entire museum. Identifies procedural problems in program operations using quantitative or qualitative methods. Provide advisory services to Human Resources on employee benefits to include dental/vision, health, and other HR related programs.

Codes SF-52 in accordance with The Guide to Processing Personnel Action (GPPA) and reviewing SF 52 for accuracy.

Researching and interpreting regulations, policies, and procedures; and providing training and guidance on HR related regulations and policies for managers, employees, etc.

Advises and assists managers on the various stages of the recruitment process to include the development of position descriptions, job analysis forms and rating plans.

Prepares standard or custom reports from the automated human resources systems.

Provides advisory service and support to supervisors, managers, and unit administration related to human resources functions, policies, and procedures.

Applies a thorough and comprehensive knowledge of automated personnel systems such as WebTA, USA Staffing, USAJOBS, HRMS, EPMS and other automated personnel systems designed to support the internal and external recruitment process.

Assist in developing job analysis, assessment questionnaires, and creating vacancy announcements in an automated recruitment system.

U.S. Immigration and Customs Enforcement ERO Washington, DC

Mission Support Specialist, GS-301-11 November 2017 - August 2019 40 hrs. per week

Provide human resources support essential to the Office of Enforcement and Removal Operations (ERO) by serving as a HR Liaison for (3) ERO HQ program divisions and (6) ERO field offices.

Collaborate with managers to determine staffing and recruitment needs.

Served as time and attendance administrator for the office and divisions and served as backup to all subordinate division administrative staff as needed for payroll and travel management functions.

Serve as an advisor to management on major mission or administrative program processes and systems.

Analyze and evaluate human resource programs, systems, and methods, and identify ways to improve efficiency and effectiveness of services throughout ERO.

Utilizes USA Staffing to issue referral certificates to selecting officials.

Research information within the National Finance Center (NFC) Database.

Create and submits personnel actions (SF-52) and monitors activity through to final NFC Processing.

Apply a wide range of quantitative and qualitative analytical methods to determine overall program success.

Interprets a variety of agency policies, guidelines, and precedents to determine the proper approach to resolve general day-to-day problems or issues.

U.S. African Development Foundation Washington, DC

Human Resources Liaison, GS-301-11 November 2015 - November 2017 40 hrs. per week

Liaison for all communications with the Shared Service Providers and the Office of Personnel Management (OPM). Serves as the technical advisor for hiring managers for staffing and recruitment actions.

Serves as an advisor to managers, supervisors and employees regarding employee relations policies, procedures, and guidelines.

Works in collaboration with the Shared Service Provider to prepare vacancy announcements, job analysis, assessment questionnaires, and other required documentation.

Reviews and recommends the classification of positions.

Drafts position descriptions and related documentation.

Provides advice and guidance to managers and employees.

Works in collaboration with the Shared Service Provider to ensure USADF employees receive requested technical advice and assistance regarding employee.

Works in collaboration with the Interior Business Center (IBC) and General Services Administration (GSA) in the provision of EEO services for the USADF.

Drafts human resources management policies, directives, and procedures for the Agency.

Ensures drafts are consistent with law, regulation, OPM guidance, and existing USADF policies and procedures.

U.S. Department of Homeland Security – NPPD - FPS Washington, DC

Mission Support Specialist, GS-301-09 December 2014 - November 2015 40 hrs. per week

Provide advice on Human Resources Management processes and operations. Knowledge of basic concepts, principles, regulations, and policies related to Human Resources management in DHS.

Research and/or analyze problems, issues or program requirements affecting Human Resources Management.

Participate in special events such as college recruitment and job fairs to solicit applications for hard-to-fill positions.

Produce vacancy announcements in accordance with Merit Promotion procedures using automated systems such as USA Staffing, etc., and analyze, validates applicant eligibility and qualifications for varying kinds of positions.

Prepares recruitment materials, including position descriptions (PDs), job analyses, job questions, vacancy announcements, certificates, etc.

Provides advice and guidance to managers and supervisors regarding reorganizations, functional changes, and personnel changes.

Direct, explain, guide, and negotiate complicated legal requirements, contentious work situations, complicated concepts, and planned process changes to a wide variety of people with varying technical expertise, backgrounds, organizational knowledge, and strongly held points of view.

U.S. Department of State – (OBO) Overseas Buildings Operations Rosslyn, VA

Program Coordinator GS-301-09 March 2013 - December 2014 40 hrs. per week

Serves as a Program Coordinator performing the full range of tasks in assigned program functions.

Utilized automated staffing tools and HR systems to process and generate vacancy announcements, job analysis, and certificates of eligible.

Utilized personnel systems such as GEMS, Hiring Manager, Acres, and e-OPF. Provided guidance and assistance to supervisors and employees on several HR program areas including all aspects of the Federal Leave programs including the Leave Transfer Programs, Leave Reimbursements, Restored Leave, FMLA, Reasonable accommodations and other such programs.

Drafted vacancy announcements for final review by senior human resource specialists.

Contacts employees for tentative selection; send out offer and non-select letters and close out recruitment files.

Experience planning and coordinating meetings for supervisors. Assists with new hire orientation for civil service and personal service contractors (PSC).

Researches, interprets, and applies human resources management procedures, practices, policies, and guidelines.

Provides advice on benefits, health programs, pay, training, and leave policies; participates in data collection systems to provide information necessary for management decisions in such areas as compensation, recruitment, and retention; reviews requests for personnel actions.

Plans, implements, coordinates, and reviews the major program activities conducted within the facility and ensures these activities are following OPM, EEOC, agency negotiated agreements and local medical center services requiring knowledge of merit principles, regulations, law, policy, and contractual obligations for both competitive and excepted service.

U.S. Department of Education – OIG Washington, DC

Management Support Assistant, GS-303-09 August 2009 - March 2013 40 hrs. per week

Initiated and processed personnel actions to include performance appraisals, WGIs (within grade increases) details, promotions, awards, and recruitments and processing these actions into the automated personnel system Federal Processing Payroll System (FPPS).

Prepared SF-52's for recruit action packages by preparing EP-8's (Position Authorization Description Forms) retrieval of position descriptions from OIG electronic library and assists each manager with the utilization of the QUICKHIRE Personnel System to select vacancy questions from the online library.

Drafted certificates for various types of appointments (i.e., merit staffing, delegated examining, non-competitive authorities) processing personnel actions.

Served as OIG's Security Coordinator for eQIP background security investigation/clearance processing, including reviewing requests for background investigations, ensures the required paperwork is submitted, and forwards the information to the proper investigative authority.

Assisted all applicants throughout the eQIP background security process. Managed the OIG Credentials process for OIG employees.

Prepared all OIG credentials for new employees, changes to existing employee's credentials, and preparation of retirement credentials.

Coordinated travel arrangements for Division Chiefs and staff to include travel plans, agenda times, itineraries, and other information with field elements being visited.

Managed international travel. Stays abreast on GSA Relocations Allowance guidance and the Federal Travel Regulation (FTR) guidelines.

Processed vouchers for staff upon completion of travel which included international and invitational travel as well, ensuring they were following travel regulations.

Responsible for managing time and attendance, personnel, payroll and leave administration discrepancies within the division and working with NFC (National Finance Center) to resolve personnel and payroll matters.

U.S. Department of Navy OJAG Washington Navy Yard

Management Technician/HR Assistant - YB-344-02 March 2008 - August 2009 40 hrs. per week

Performs recruitment and onboarding activities related to variety of student and special volunteer positions that include professional, scientific, senior level, hard to fill, highly visible or sensitive, etc.

Provided advisory consultation to managers, employees, and job applicants on DON’s recruitment and placement procedures, practices, policies, and guidelines.

Created, coordinated, and tracked Request for Personnel Actions (SF-52s) using the DCPDS system.

Confidential handling of day-to-day payroll and related benefits processing, coordination with the third-party payroll provider, reporting and audit coordination.

Conducted research to determine retrospective payments and corrections and analyzes payroll records.

Served as the T&A Coordinator and provide technical support to the offices/sections’ timekeepers.

Assisted timekeepers to resolve errors, make corrections, resolve leave errors, and terminate employee records after separation.

Operated within an automated payroll system in which data is coded and verified by the incumbent and submitted to the agency payroll processing center.

Resolved technical problems related to pay entitlements and pay computations; and works with HR staff, DFAS processing center, and other entities to identify and correct deficiencies in the system.

Researched, tracked, and verified particular facts of a case, documents, and coordinates with S/HHRO Pensacola to resolve problems.

Utilized Defense Civilian Payroll System (DCPS) and SLDCADA for Headquarters employees.

JOB RELATED TRAINING AND SYSTEMS

●USA Performance (HRIS)

●EmpowHR _ HRIS

●FPPS – Federal Personnel Payroll System - HRIS

●Monster Government Solutions

●Quickhire - HRIS

●USA Staffing - HRIS

●Federal Human Resources Management

●Staffing for Support Staff

●DEU Certified

●Processing Federal Personnel Actions

●ESP (electronic system for personnel) (DHS)

●NBC DataMart Personnel Reporting System/Hyperion - HRIS

●NFC (National Finance Center)

●OIBEE

●eQIP

●PeopleSoft

●QuickTime Time and Attendance System

●WebTA Timekeeping

●Concur Travel

●E2 travel

●GEMS – Global Employee Management System

EDUCATION

Oxon Hill High School Oxon Hill, MD

High School Diploma – June 1991

REFERENCES FURNISHED UPON REQUEST

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