Leadership-Driven Customer Service Professional with Healthcare

Kiera Gri n

**** ********** *** *** ******* La **113 504-***-**** kiera17gri *@*****.***

WORK EXPERIENCE

The Fudgery — Call Center Manager

Chase Bank — Customer Service Representative

Savita Health — CPN

EDUCATION

Delgado Community College — AS in Music

06/2016 to 10/2020, New Orleans La

“As a Call Center Manager, I was responsible for overseeing the operations and performance of the call center team to ensure e cient and effective customer service delivery. My role involved managing a team of customer service representatives, setting performance goals, and implementing strategies to optimize productivity and customer satisfaction. Additionally, I developed and maintained call center procedures, monitor call center metrics, and identify areas for improvement. Strong leadership, communication, and problem-solving skills were essential for success in this role, a I lead and motivated a team to deliver exceptional service while meeting organizational objectives.” 10/2020 to 12/2021, New Orleans La

“As a Customer Service Representative I played a pivotal role in ensuring positive customer experiences and maintaining satisfaction levels. In this role, I was the frontline point of contact for customers, addressing inquiries, resolving issues, and providing support via various channels such as phone, email, and chat. 01/2022 to 11/2023, New Orleans La

1. Personal Care: Assist clients with activities of daily living, including bathing, grooming, dressing, and toileting. 2. Mobility Assistance: Help clients with mobility and transferring, using proper techniques and equipment as needed. 3. Medication Reminders: Provide reminders and assistance with medication management, under the supervision of a healthcare professional.

4. Meal Preparation: Prepare nutritious meals and assist clients with feeding, adhering to dietary restrictions and preferences.

5. Light Housekeeping: Perform light housekeeping tasks such as cleaning, laundry, and tidying up to maintain a safe and comfortable environment for clients.

05/2016 to 08/2017

“An Associate Degree in Music offers students a comprehensive introduction to the diverse world of music. Through a blend of theoretical study and hands-on experience, students develop a deep understanding of music theory, history, composition, and performance techniques. This program equips students with the skills needed to excel in various musical genres and settings, including classical, jazz, pop, and more.

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