District Manager with Profit-Driven Leadership

Michelle King

** ****** **** ********** ** ***** 718-***-**** *******@*****.***

SUMMARY: Highly motivated, profit driven and process-oriented professional with 20 years of Management, sales and customer service experience. I am a tenacious leader; eager to leverage my professional experiences to lead and positively impact a progressive industry. Proven history of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale. Relied on to Manage day-to-day operations, supervising areas including staffing, sales and accounting while maximizing profit and minimizing loss.

EDUCATION

Bachelor of Science in Accounting (2012)

Medgar Evers College (CPA Eligible)

Bachelor of Arts in Business Administration and Marketing

Keiser University, School of Business Melbourne FL (2007)

KEY SKILLS

Office Management

Records Management

Supervision of Staff

Knowledge of GAAP

Accounts Payable/Receivable

Bookkeeping

MS office

Team Leadership & Training

Bank Deposit Reconciliation

Executive Support

Inventory Management

Expense Reduction

PROFESSIONSAL HIGHLIGHTS

Leslies Pool Mart Inc.,

Long island, NY

District Manager (2022-Present)

Supervise a district of 22 stores and supervise staff of 150+ employees.

Oversee a group of General Managers in the selling of the Company's products and services using product, organizational, and customer knowledge to influence customers and assist them in applying the products and services to their needs, resulting in revenue generation. Direct team against opportunities in closing, service, equipment, commercial and residential sales. Provide coaching, mentoring, and training to team to achieve profitable sales and case growth objectives. Submit sales operating plan and operating budget, reviewing, and approving expenses. Track performance against plan while identifying P & L levers. Currently utilize the sales foundations tools and processes to grow sales, generate additional revenue, and maintain customer service standard. Coach, train and direct team to top sales penetration by creating effective action plans to achieve sales goals. Ensuring accountability of team with regards to KPI’s. Recruit, train and mentor new hires as well as existing team. conduct field support/work-with sessions to observe coaching needs and support needs for sales development. Evaluate needs and recommend training as needed. Oversee, manage, and assess team performance to plan regularly, instituting performance improvement or disciplinary measures as needed. Assist team with organizational skills, Inventory management strategies, and sales planning. Maintain current knowledge of industry trends and evaluate product mix in terms of meeting customers’ needs. Research and develop lists of potential Commercial customers, making targeted sales calls to develop relationships and follow up on leads along with sales staff. Assist in customer/delivery alignment and Service team engagement. Oversee the communication and execution of Company policies within the district. Ensure stores are staffed appropriately and managed to minimize turnover. Provide clear, consistent direction and performance feedback to staff to ensure the company standards are met. Anticipate and identify problems and initiate appropriate corrective actions with staff. Ensure continual improvement of quality, service, and cleanliness of stores. Ensuring planograms and Inventory standards are upheld. Observe and uphold all hr., osha and company safety guidelines.

Safeguard Operations LLC,

Plainview, NY

District Trainer/Field Supervisor (2015-Present)

Supervise a district of 12 stores and supervise staff of 36+ employees. Provide direct support to District Manager and Regional Operations Manager. Prepare, review, and analyze profit and loss statements. Responsible for business development with local businesses in the community to portray a positive image and additional revenue. Enhance and improve the collection process while educating staff to reduce accounts receivables. Recruit, mentor, develop team to increase sales goals. Complete comprehensive training for new and current employees. Provide clear, consistent direction and performance feedback to staff to ensure the company standards are met. Anticipate and identify problems and initiate appropriate corrective actions with staff. Prepare monthly staff meetings and scheduling while controlling payroll expenses. Ensure continual improvement of quality, service, and cleanliness of managed properties. Analyze accounts payable and receivable transactions. Assist accounting department to ensure property financials balance plus research accounts for discrepancies and reconcile when necessary. Observe and uphold all hr., osha and company guidelines established. Proactive communicator and problem solver, skilled at identifying and addressing customer needs and building proactive customer relationships.

Safeguard Operations LLC,

Jamaica, NY

Facility Manager (2008-2015)

Effectively ran a multimillion-dollar Storage facility while maintaining a 95% tenant occupancy. Trained new and current employees on facility procedures, policies, and regulations. Assisted District Manager with Facility operations and new facility openings. Contributed to reducing the amount of account receivable through an aggressive collection process. Approved Vendor invoices/payments. Researched and solved payment discrepancies. Prepared monthly billing statements. Reconciled bank deposits. Processed monthly expense reports. Reduced and manage monthly budgets. Performed general office duties and administrative tasks. Responsible for property maintenance issues. Contacted vendors to ensure maintenance contracts are executed on a timely basis. Maximized conversation of telephone inquiries into perspective clients.

USBID Inc. Ecommerce,

Melbourne, FL

Sales Manager (2006-2008)

Supervised sales staff of ten for European and Chinese regions to ensure sales goals are met. Assessed sales contracts to ensure acceptable quality control for clients. Maximized conversation of telephone inquiries into perspective clients. Procured high end obsolete electronic components for companies, foreign and domestic. Managed 200+ strategic accounts and billing for more than 2 million annually. Set and monitored success of team budgeted goals.

USBID Inc. Ecommerce,

Melbourne, FL

Customer Service Manager (2004-2006)

Processed Purchase orders to ensure products ordered on a timely basis. Researched technical electronic data for parts to ensure accurate order processing. Evaluated contracts and invoices to ensure accurate escrow and payment types are accurately stated and paid. Kept close relationship with vendors to ensure on time delivery of time sensitive orders. Coach call center staff through challenging customer service issues. Assist in analyzing call center data to report trends of incoming calls, backlogs, system errors and malfunctions as well as prepare reports for the management team. Managed timecards and attendance.

Affiliated Central

Brooklyn, NY

Customer Service (2001-2004)

Trained new central station personnel to monitor active business and home alarms. Trained customer service personnel to give quality service to dealers. Monitored calls to improve on sales skills and customer service skills. Monitor team performance and goals. Monitor alarm calls to police and customers to ensure all information is passed through contact lists. Managed timecards and attendance.

Additional work experience as Inbound sales associate. RMT Tracking Corp. Data base/Data Entry Tracking Contractor.

AFFILIATIONS

NABA-National Association of Black Accountants

References available upon request.

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