Customer Service Representative with 16+ Years Experience
Resume:
EMPLOYMENT HISTORY
Senior Customer Service, CCC Intelligent Solutions, Chicago, IL
Valuator, CCC Intelligent Solutions through Aerotek Employment Agency, Chicago, IL
• Thrived in fast-paced, dynamic setting, swiftly adapting to new valuation tools and techniques.
• Performed precise valuations of total-loss vehicles requiring near-instant turn-around times, integrating real-time market trends.
2018 - 2020
Associate Accounting Representative, JDS Industries, Sioux Falls, SD
• Communicated with customers about past-due accounts, arranging payments and getting orders out before daily cut-off times.
• Maintained past-due accounts during the beginning of the COVID-19 pandemic, showing empathy and updating payment arrangements as necessary.
2011 - 2018
Customer Service Representative, JDS Industries, Sioux Falls, SD
• Promoted to entering fax and email orders which required outbound calling regarding product shortages, as well as meeting shipping deadlines four times daily.
Sioux Falls, USA, 57071
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LINDSAY CURTIS
LOGTERMAN
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with over 16 years of experience, demonstrating a proven ability to enhance customer retention and satisfaction across various roles. Inspired to create positive impact by working for crisis hotlines or in the death care industry. Skilled in streamlining processes for efficiency, exemplified by significantly reducing call handling times and client escalations. Awarded as a "Go-Getter" and known for empowering others through empathy, goal- setting, leadership, and relationship-building values. Possesses a comprehensive skill set including adaptability, problem-solving, and proficiency in Microsoft Office and browser-based programs. Adept at fostering team cohesion and enhancing B2B engagement.
Mastered a wide knowledge base, demonstrating proficiency in diverse areas Reviewed and provided feedback on files prior to approval, ensuring quality Elevated commercial vehicle valuations, leading to increased customer retention Initiated and developed a support chat to boost remote team cohesion and morale. Pioneered new strategies for B2B engagement, strengthening external partnerships. Streamlined call handling processes, reducing average time by 2 minutes. Earned 'Go-Getter' award for exceptional performance and dedication in December 2022. Accomplished goal of 25 quote files nearly every day, while hitting production and often surpassing. Enhanced documentation accuracy, ensuring compliance with industry standards. Promoted within a year to to advance from basic valuations to commercial and recreational vehicle valuations.
Optimized team workflows, increasing efficiency by 15%. Fostered a team-oriented environment that improved project delivery times. Maintained high accuracy in fast-paced assessments, upholding stringent quality standards. Analyzed market data to establish fair values for total-loss vehicles, optimizing client satisfaction. Contributed to team goals by sharing insights on vehicle valuation, enhancing overall efficiency. Implemented streamlined payment processes to expedite order fulfillment. Analyzed account statuses to proactively address and resolve payment issues. Enhanced client relations and secured timely payments through proactive outreach. Fostered trust with clients by offering flexible payment solutions during financial hardships. Managed precise records of client communications and payment arrangements. 2008 - 2011
Loss Reporting Representative, Esurance
• Compiled accident and claim data with inbound callers.
• Exceeded quality and efficiency standards, earning yearly quality award.
• Initiated and authored new procedure, which was implemented by the corporate office. EDUCATION
2001 - 2007
Bachelor of Arts in Psychology, University of Sioux Falls, Sioux Falls, SD 2008 - 2009
18 Credits Business Management Coursework, University Center, Sioux Falls, SD SKILLS
Microsoft Office Browser-based programs
Efficient Learner Attentive to Detail
Positive self-starter Team player
Team builder Flexible
Adaptable Problem Solver
Strategic Thinker Analytical
Creative Thinker Excellent Communicator
Project Management Customer Relationship Management B2B Relationship Building Empathetic Leader
Assisted in training new employees, fostering a collaborative team environment. Elevated customer satisfaction by efficiently handling call-ins and data entries for orders. Assisted team in meeting critical shipping deadlines, enhancing team productivity. Implemented streamlined processes for order entries, reducing errors and improving output. Analyzed and synthesized complex claims data to enhance reporting accuracy. Managed detailed accident reports, ensuring precision in high-volume call environment. Provided expert support to callers, enhancing their understanding of the claims process. Guided customers through complex claims, increasing comprehension and trust.
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