Customer Service/ Remote work from home

Nancy Richardson

Results-driven Supervisor with over a decade of experience in mail handling and team management, currently excelling at USPS. Proven ability to oversee operations, enhance productivity, and foster a collaborative work environment. Adept in strategic planning and problem-solving, with a strong foundation in effective communication. Seeking a remote position that leverages extensive expertise in supervision and operational oversight. Committed to delivering exceptional results and driving organizational success through innovative leadership and dedication.

SKILLS

team management

operational oversight

strategic planning

effective communication

problem solving

workflow optimization

WORK EXPERIENCE

* August 2012 – September 2025

Supervisor/Mail Handler at USPS,

Serving as a Supervisor/Mail Handler at USPS involves leading teams in processing and delivering mail while ensuring adherence to operational standards. This position requires a high level of organization and the ability to manage various tasks simultaneously. The role includes overseeing staff performance, managing workflow, and addressing any operational challenges that arise. Effective communication and leadership are vital in fostering a collaborative work environment.

Successfully led a team to improve mail processing efficiency, resulting in faster delivery times.

Implemented training programs for new staff, enhancing their understanding of processes and safety protocols.

Managed daily operations to ensure compliance with USPS standards and regulations.

Developed strategies to optimize workflow, reducing bottlenecks in mail handling.

EDUCATION

* May 1982 – June 1983

Coffeyville Community College, AA

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