Operations Director and Compliance Analyst

Denise W. Hinson

*** ******** *** **************, ********* 37075 615-***-****

Email: ******.********@*****.***

SUMMARY OF QUALIFICATIONS

Skilled professional with experience in project management, customer service, administrative support, auditing and reporting, vendor management, data processing and training and guidance. Maintain scan compliance per Vendor contracts for Auditing and Billing/Excellent work ethic and attention to detail /Strong analytical, organizational, communication and computer skills / Experienced in Microsoft Excel, Word, Access and QuickBooks

PROFESSIONAL EXPERIENCE

2022 – Present Director of Business Operations, iPro Systems, LLC - Hendersonville, TN

● Oversee internal day-to-day operations of iPro Systems and its compliance-based scan program ● Responsible for training and supporting team members, wholesalers and independent grocery retailers on all aspects of the iPro program, including contract writing, contract upload, websites, reporting and billing ● Involved in research for fraudulent scans through the use of SQL server and creation of rules for removal of irregular transactions from scan data ● Work closely with customers to define enhancement requirements and communicate to software development team ● Perform quality assurance, both before and during production pushes to ensure accuracy and reliability of software deliverables.

● Responsible for iPro billing and bookkeeping, including publishing reports, accounts payable and accounts receivable ● Perform administrative tasks, including setting up stores and vendors, setting up website users and maintaining distribution lists ● Plan, schedule and organize daily and weekly activities and projects to provide accuracy and timely customer service delivery ●Oversee monthly auditing and billing processes and research billing issues and communicate with outside customers

2015 – 2022 Contract Coordinator, Operations Admin/Business Analyst Alliance Marketing/iPro Systems, LLC – Hendersonville, TN

● Perform administrative tasks, including setting up stores and vendors, setting up website users and maintaining distribution lists ● Responsible for Accounts Payable/Accounts Receivable, and preparation of payroll for various retailers ● Responsible for reviewing TPR contracts, working with vendors and brokers on discrepancies, entering information into Adman program, running weekly TPR reports and posting reports to website ● Proofed TPR detail report weekly to check for missing items and/or cost differences in multiple divisions ● Reporting in Excel including VMC weekly detail, VMC food show deals

1999 – 2013 Independent Contractor, PRD Business Solutions - Hendersonville, TN

● Extensive data entry experience for many clients including Sunbelt Fulfillment, BMI, AWG and Nashville Predators

1997 – 1998 Property Claim Customer Service Rep II, American General Life & Accident Insurance - Nashville, TN

● Implemented and maintained insurance contracts ● Coordinated claim activities with customer, local and national office staff and field inspectors

● Researched value of products to achieve maximum return on investment ● Ensured timely filing of insurance claims

1994 – 1995 Support Staff II, American General Life & Accident Insurance - Nashville, TN

● Extensive data entry ● Provided customer service for patrons filing claims

● Responsible for researching data submitted for claims

EDUCATION

Tennessee State University – Bachelor of Science in Communications

Martin Methodist College – Associate in Arts

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